[Resolved]  Citibank — Worst Banking experience at Citibank.CS Executives think they are everything and dont respect the customers as the customers respect them.

Address:

Bangalore, Karnataka

I am posting this complaint here for the people to really understand the nature of Citi Bank.This was the email that i mailed them after i had that bitter experience with them.

Respected whom so ever it may concern,


SUB:( My Respect for Citi Bank got trashed in a matter of few hours at your Bank MG Road Bangalore. Your customer service executives don’t have manners. We account holders at your bank are your customers not beggars to treat us in such indecent manner).


My Account Information with Your Citi Bank.


C I T I B A N K

B a n g l o r e

A / C :[protected]

A T M :[protected]

I F C S : C I T I 0 0 0 0 0 0 4

I D : h a n i i s m a i l

Today the 27th of November 2012 I had a reason to approach your office at Bangalore MG Road. I needed a cheque book with my name on it so that I can use it for getting the Provident Fund from the old company I worked for. Your customer service representative were so rude to me as if I and the other customers were there to beg.
I just wanted you people to understand that your bank is running a business because of we customers and I expect a warm behavior from you guys. The lady who assisted me asked me to get up from my seat and move aside as if I was illiterate(I would like to tell you that I may be more qualified or less qualified than her, I didn’t put up any bad character there, I hold a B.Tech Degree in applied electronics and instrumentation Engineering).
My mannerism didn’t let me shout or howl at her. I just did as was told. Then a thought dropped in my mind. I was a good customer of your Bank and used to tell my friends that Citi Bank had healthy banking relations. But this incident and the way she talked made me think. I never knew I was banking with indecent people. Initially I told her I needed a cheque book but then I ended up closing my account with Citi Bank on sport decision that I could not digest the behavior of your representatives. I don’t know if you train them to be that way or they are behaving in this unprofessional manner because they don’t fear anyone. I made it a point to write to you just to make you aware that I was not at all happy with banking with you and I will never come back to you.
Everything in the world has got ethics. Unethical things not accepted.
A copy of this mail that I am writing to you will be published at consumer Court forum over the internet just to make the people of India aware that the so called Citi Bank is not so decent in its ways as it seems.
If I would have not told so much I would not get any sleep tonight.
There is an attachment of my closure request form.
Citi Bank when you go rich. You may feel rich and other people may seem to you as irrelevant but it is that customers of yours that made you rich. So never forget that footstep as you go higher. Ashamed that you have an office at our great Mahatma Gandhi Road Bangalore. If our Mahatma Gandhi would have been alive he would have chuck your bank to Uganda. Don’t worry, my curse is there on your bank. You guys billed me penalty 4 to 5 times .I paid them each time and even today thinking that you are not running a charitable trust, so I am liable to pay the amount demanded by you. But I never expected bad behavior.

Signing off.
Hani