[Resolved]  CITIfinancial — EXTENSION OF LOAN TENURE TO 2 YEARS

Address:

Delhi

With reference to the below mail received from CITI FIANCIAL on 5th August wherein it has been clearly mentioned that the company has decided to extend my loan tenure to 2 years. And now they are regretting on their inability to act upon my request. I don't understand being a financial company why don't they understand a customers financial problem .

Nobin Taye
[protected]

Dear Mr. Taye,
This is with reference to your mail regarding your Personal Loan facility with us wherein you have intimated about your inability to repay.
In this regard, we would like to share with you that we had referred the matter to our service officer at the concern department. As per the feedback received by us, we would like to share with you that the Company has decided to extend your loan tenure 2 years. We would request you to keep paying the installment money to us.
In case you require further clarifications, please contact us through any of the channels mentioned below. Also, kindly quote the aforesaid Loan Account Number in all your future correspondence with us.
Assuring you of our best service always.
Thanking you
Customer Service & Quality
CitiFinancial Consumer Finance India Ltd.
E-mail us at : [protected]@afsindia.com
Write to us at: CitiFinancial Customer Care, Post Box No.-3548
Call us at:[protected]*. MTNL and BSNL users can reach us at our toll free number[protected]
Visit us at www.citifinancial.co.in
Fax us at :[protected]
*Landlines from Delhi: Dial direct number; from outside Delhi: Prefix 011
*Reliance Mobile: Prefix your respective city code; Other Mobiles: Prefix 011
*From locations outside Delhi/Non Reliance users: Charges applicable
________________________________
From: nobin taye [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, August 04, 2010 1:32 AM
To: We Care
Subject: Re: Loan Account Number 16258894