[Resolved] Club Mahindra Holidays — Deficiency in service, Page 2

[Resolved] Club Mahindra Holidays — Deficiency in service

P P Tiwari from Delhi, Delhi Mar 3, 2008

It is through your esteemed columns I wish to report the pathetic customer service on offer & the dishonest, deceitful manner of luring clients by “Club Mahindra Holidays” of Mahindra Holidays & Resorts India Limited (MHIL). a) It all started with an invitation to attend a presentation of “Club Mahindra holidays” at Noida. However at the presentation, I was told to buy the membership then & there as it would not be available later. – A clear case o[censored]nfair trade practice being followed by MHIL. b) After having being forced into buying the membership (17/Jun/07), till date I have not received the membership letter. c) The free gift option selected by me (Sony handy cam) was later changed by MHIL to airline tickets without any explanation. I refused to accept this change in free gift. d) On various attempts to contact MHIL, I found out to my dismay that the telephones at Noida office were unattended. Calls to cell phone were not answered & the assured ‘call back’ also did not happen. I called up the corporate office at Chennai (18/Jul/07) regarding the above matter and I was told that they would revert back soon about the matter. But again I had to be disappointed as earlier since there was no response from Chennai office of MHIL. e) When no action was in the offing against above matter, I got disillusioned with this kind of treatment from MHIL. Therefore I decided to cancel my membership and instructed MHIL (19/Jul/07) by E-mail regarding same & to make a full refund immediately. On this I was told by MHIL staff that a full refund is only possible if cancellation is made within 10 days of application of membership. This is a clear case of cheating & dishonesty by MHIL as they had enticed me into buying the membership without apprising me of the Rules & regulations, something which was obligatory on their part. f) Subsequently, I wrote to Mr. Ramesh Ramanathan, Managing Director, MHIL (25/Jul/07) with all the grievances but there was no reply. g) After sending the same complaint to [protected]@clubmahindra.com (30/Jul/07), I got a reply that my concerns were being looked into & someone would get in touch with me shortly. However after repeated correspondence through E-mail regarding the matter, no action, not even a phone call has been forthcoming from MHIL to resolve the issue. h) Instead of refunding the full amount, I was shocked to receive letter dated 05/Nov/07 demanding that the remaining amount due against my membership be paid. This aforesaid letter dated 05.11.07 advised me to reply within 14 days from the date of the said letter or else face cancellation of membership. This letter was dispatched from Chennai on 10th Nov 07, five days after it was allegedly typed. Now on what basis MHIL is going ahead in this relationship & demanding balance due when they have not yet come clear & resolved past issues. Even after serving them a notice from a lawyer (19/Nov/07), no action has been taken. It is disgusting to know that “Mahindra Holidays & Resorts India Limited”, part of the reputed Mahindra group can be so insensitive to its members & hopes to build its business over unsatisfied customers. Was this information helpful? No (0) Yes (0)
Aug 18, 2016 Complaint marked as Resolved Verified Support Mar 01, 2010 Club Mahindra Holidays Customer Care's response Dear Ms.Pooja, Thank you for voicing out your concerns through this forum. In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you. May I request you to kindly acknowledge the same. For any further queries please write to my email - indu.[protected]@mahindraholidays.com. Thank you for giving us an opportunity to be of service to you. Regards Indira Member Relations Club Mahindra Verified Support Mar 06, 2010 Club Mahindra Holidays Customer Care's response Dear All, We are concerned that your experience with us has been a less than pleasant one. May I request you to kindly send in your concerns to my email - indu.[protected]@mahindraholidays.com. I will ensure to address your concerns as soon as possible. Regards Indira Member Relations Club Mahindra Verified Support Nov 13, 2010 Club Mahindra Holidays Customer Care's response Dear Mr.Quadros, In reference to your above complaint, please be ensured that we have taken note of your concerns and have forwarded the same to the concerned department. We are coordinating with them and will ensure to revert to you at the earliest. Please do write back to the email ID - indu.[protected]@mahindraholidays.com for any clarifications in the meantime. Regards Saurabh Member Relations Mahindra Holidays
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Comments

RONNIEQ

from Mumbai, Maharashtra

Nov 13, 2010

I was eager to be part of Club Mahindra for their name and had trusted Mahindra Group. But to tell you the truth in my opinion, Club Mahindra cannot be trusted due to the bad experience I have faced and pity service. The people are trained not to say the Truth and want to give lame excuse. I joined this Club Mahindra in Feb-March 2010 and was eligible for Sony Bravia or cash back. As per cash back offer, sum of Rs. 10, 000/- was to be received, after 45 days from date of payment of 2 EMI. But this sum is till date not received by me. When I wrote and inquired on 05 Sept 2010, I received a call on 09th Sept stating the signatories were not available to sign cashback cheque. It was a surprise, how could it be? Ideally I should be receiving the cheque around June-July 2010. I didn't understand how does the company functions without signtories and secondly, why it should be me following up and receiving such response after 2 months. Does the company not know of its offer and that it needs to give to its members. With this incidence, I formed my first opinion of lack in service level. To add to the fire, it was promised, within 2 days I would receive the cheque. Communicate received on 10th Sept 2010. Quote, "We wish to inform you that we have sent across the cash back cheque ( 014820 dated 8/9/10 for Rs10, 000/- ) by todays courier." Till date I have not received any cheque, but have received 3 courier chits from Blue Dart saying "Sorry to Have Missed You". Details as a) No. 311036 date 14.09.2010 (b) 311054 dated 13.09.2010 (c) 311759 dated 15.09.2010. But I dont understand how come courier person come on 14.09.2010 and put receipt no. 311036 whereas 13.09.2010 receipt date is 311054. This was immediately brought to the notice of Club Mahindra customer service 39880000 to take action and update me about the cheque delivery. But as usual there was no update given. I planned to cancel my membership and requested to provide me with closure procedure on 26.09.2010, 17.10.2010 and 23.10.2010 and refund back the entire money. As usual, Club Mahindra has not reverted to me till date. This kind of poor service and unethical approach, I would suggest people those who planning or are existing members to think twice before they put their hard earned money. I am sad to say and see the brand of most trusted person "Mahindra" lacks service. It would be good for Mr. Mahindra and its group to un-tag its name and avoid reputation loss. It is better to lose one business rather than have impact on entire line of businesses and bad name on personal front.

I would like to inform Mr. Ramesh Ramanathan to have an better approach of maintaining the existing customer rather than only going to have new members. As existing members can help you to gain additional member in the family by referral and loyalty. But when existing member plan to leave, he does not goes alone but along with him trust in the company moves out, this leads to losing not one member but three (existing, new and old).

Mr. Ramesh Ramanathan, now since I have decided to leave, would appreciate if you can look into my case and please advice the procedure of closure and refund the entire amount at the earliest.

Thanks and regards
Ronnie

bban71

from Mumbai, Maharashtra

Nov 25, 2010

I agree, I never manage to get a booking. Now I am trying to get my money back. If I want holiday in Corbett I am offered Yercaud, if Panchgani then they offer Gangtok and dates always change. It is the biggest mistake of my life.

nishpar

from Mumbai, Maharashtra

Jan 8, 2011

I have to not received the refund which they have agreed to pay, they keep postponing the dates, I'm due of my credit card payment however not received and confirmation from them.

There are false promises, at Andheri West INFINITY MAILL - Club Mahindra Office, The executive who attended was Amit

Regards,
Parth Pandya
[protected]

friend117

Apr 14, 2011

I was the franchisee for club mahindra for 1 year and i can assure u that they are the biggest thugs u will ever find...U will never be able to take holidays on ur dates and their resorts are just like ny 2 star or few 3 star resorts...Just stone them wenever u see sales people from club mahindra...Best of luck

neerajjain32

from Delhi, Delhi

Jul 11, 2011

No one should take the membership of Club Mahindra.This company is there just to make fool, they will not recognize you after taking their membership. I am the biggest fool who took purple membership & wasted my hard earned money.

gauravkun

from Noida, Uttar Pradesh

Mar 12, 2012

GUYS,
Yesterday I went to their office in Pacific Mall after getting a free holiday offer and a promise of 2 pvr tickets. Initially the girl Puja (not sure if her name is real or not) tried to be very sweet and showed us every possible benefits of club mahindra. She kept on telling us the benefits of entering the membership of club mahindra for more than 2 hours. Puja and her manager Akib tried every possible gimmick to lure us into their membership. The wanted us to sign their paper on the spot and even made us a monthly installation chart of 8k/month for over 4 years, WITH AN ADVANCE OF 28000 BUCKS. I still did not budge and enter their membership. In the end Akib gave up and told Puja to give us the free holiday vouchers, for which Puja did some acting and said the net is not working and she will send it by mail and PVR tickets will reach me through courier, which of course did not happen.

Guys, LEAVE ASIDE THEIR MEMBERSHIP, DON'T EVEN THINK OF GOING FOR THEIR FREE VOUCHERS ETC. THEY ARE A BIG TIME FAKE COMPANY FULL OF FRAUDS.

Alok arvind

from Mumbai, Maharashtra

Jul 1, 2012

I have taken the membership of Club Mahindra, later i realise that this is the biggest mistake of my life, The staff is full of false promises and cheats.Club Mahindras staff & owner & their family serviving on cheat money cheated by club Mahindra from innocent people.They come and explain that they have 5 star property all over the world and will offer some money back & vochers etc BUT THEY NEVER DELIVERED, THEY NEVER PICK THE PHONE, THEY NEVER FULLFILL THE COMMITMENT. PLEASE INKE CHAKKAR ME MAT FASNA.THEY ARE FROUD.

From Arvind Kumar (Delhi)

C.N.Rajan

from Changanacheri, Kerala

Oct 9, 2012

Ramanathan — Letter Not DELIVERED

One letter addressed to chennai is not yet delivered. Consignment No[protected]. Matter is very urgent.

rupina misra

from New Delhi, Delhi

Oct 22, 2012

sir, I am Rupina Misra, my membership no. is 294204, I want to change my old email address and mob.no. which I had given at the time of registration.My email address is [protected]@gmail.com and mob.no.is [protected], kindly do the needful. thanking you rupina misra

kajalfern

from Mumbai, Maharashtra

May 1, 2013

We need your assistance as have received very poor service from your service center at Kandivli Raghuleela.

Have interacted with following representatives :

Bilal Shaikh

Sachin Kamat

Atul Rai

Case details : We had approached club mahindra for membership on 15th April and post hearing Bilal and Sachin we were not interested in the membership. Mr Sachin kept on forcing us to take the membership. Hence to get out of the place we informed him give us one days time, he said you take the policy today and come back tomorrow we will return back your money instantly and swiped my card for Rs 19200.

Immediately next day, we informed them as not interested in the membership and please refund me back my money.

Till now we have not received our funds back but only excuses like Bilal is not well and Sachin is not well. Nobody even bothers to call.

Rishi Agrahari

from Delhi, Delhi

Nov 3, 2015

Hi Team,

Our biggest mistake was taking Club Mahindra membership (Membership Number 2564972)

History:

At the time of meeting the preference of Purple, Red season was not informed completely to me.

I was always told that White would be suitable for me and after 3 EMI's I would be eligible to visit the places of Red & White. However, I could not get any booking done whenever I wanted to spend the holiday.

Gopal was the concerned salesman who fooled me.

I categorically asked that i will take holidays during school holiday breaks and we generally travel in group.

He said then you must opt for White Category. I did that.

Breach of Trust:

I wasn't informed about the ASF Fees which came to me as a surprise.I digested that.

I have paid approximately Rs. 60, 000 in total and after even paying 4 EMIs I could not get the bookings done.

Every time when I tried to contact Mr. Gopal, he said he would surely get the bookings done and after sometime he started saying that we are marketing guys and are not very familiar with the Club Mahindra website and no booking was done even after paying 4 EMI's at that time. After this I took the decision of stopping my EMI.

I am disappointed. The holidays gets booked the moment it gets opened.

Till date I did not get even a single chance to get any bookings available in the last 1.5 years.

Now when I have stopped the EMI payment the lady named Preeti says that I again need to start paying my EMI that too of minimum Rs.11, 000 - 12, 000 with intrest, then I would be eligible to book for the holidsay.

One thing I would like to mention is that even though I did not utlize any facility of Club Mahindra, why would I pay the penalty?

I requested for cancellation but I was dissuaded by a lady called Preeti from cancelling. Even she was very rude while talking and was not in a position to hear about my queries.

I want my money back from Club Mahindra of Rs. 60, 000 and the interest on the money deposited. In lieu of not being given a chance to book any holiday even after paying Rs. 60, 000.

She on behalf of Club Mahindra has refused me to allow for booking any holiday in liue of the stopped EMI payment and also, Club Mahindra is not returning my money back.

So in both the ways Club Mahindra is at the taking out their benifits and I am loosing out my money as well as time. I did not seesuch a disgusting behaivour from a reputed comapny like Club Mahindra.

Rishi Agrahari
+[protected]