[Resolved]  Club Mahindra, Munnar — Horrible stay at Munnar

Horrible Stay at Club Mahindra, Munnar on 21.09.2009 - 23.09.2009

It is informed that i have booked a standard room at Club Mahindra, Munnar through Liztravels Solutions, Kochi. I checked in on 21.09.2009 and after entering into the room no.2101, it was found that the room, is designed for "physically challenged persons". The toilet seat was specially designed for physically challenged people which cannot be used by my wife and my daughter who is 4 years old. There were hand-railings also. The bathroom was very small and it reminded me to be in "Hospital". After repeated requests made at the reception of Club Mahindra, Munnar, they have agreed for giving the better/upgraded room. I have also requested them to change the room only, but on pretext of non-availability, they have forced me to opt for upgraded category. After paying Rs.4000/-, they have allotted me room number/suite No.1163 which was checked in at around 2 o'clock on 22nd September, 2009 in the afternoon.
Thereafter, for site seeing, I and my family was away from the hotel. After returning from the site seeing, I entered in room No.1163 and it was "Horrible" that a dead rat was smelling like anything in bathroom. Immediately, I called up "House-keeping" that there is a dead rat in the bathroom, and its smelling like anything. They have tried a lot to locate the dead rat but it was not found by them. At around, 10.30 pm, house-keeping persons came and they sprayed "room freshener" in the bathroom and also promised me that they will locate at adjacent room for dead rat, but no-body turned up even up to 12.30 at night. Thus we went to bed and could not use the toilet at all. We used the toilet which is much away from my cottage no. 1163 and same is located below the restaurant and that too in another block. I have also called up the reception but they shown their in-ability as no room was vacant and I was to check-out the hotel. This matter
was also reported to your sales department located at Munnar, but they have also shown their inability. The above experience o[censored]ndersigned can be imagined for a family who is at vacations. Thus I am very sorry to state that your affairs at Munnar are totally irresponsible and also not managing properly. The room No.2101 is for physically challenged people, should not be allotted to the normal people and house-keeping should tackle the situation for keeping house clean. It is very amazing that the house-keeping could not found the dead rat despite of repeated complaints and also they could not allot us alternative accommodation to a family which is accompanied by 4 years old child . The worst horrible experience at Club Mahindra and I will never visit the Club Mahindra again in my life and will also share these views with my friends & others.

N. Devendra