[Resolved]  Compaq v3155au — No display

My laptop compaque v 3000 is not showing display.when i checked with the place from where i purchased they said product is useless buy new one.because for the same product there are many complaints.previously when the product was within warranty company gave me replacement of dvd rom and charger. from that time the display was problem but by switching on and off it was behaving normal so i did not complain.now that is has gone out of warranty almost four months over than one year warranty.I requested the sevice station call centre delhi that even if product is not within warranty the problem started within warranty period secondly i purchased laptop spending rs 37000 and if to repair that i have to spend rs 20000 after one year and four months no user can afford this.thirdly my market survay proved that v3000 is defective product and this is common problem coming up almost in same amount of period.I requested the company to provide me free service as i can not afford to buy new product.compoany agreed and they told me to go to vintek model colony service sattion pune.Mr vegese from delhi call centre gave me complaint number 26017990 i visited vintek service station they accepted the device.after i called them after three days and they said that compaint has been closed.I said how can u close it without repairing or giving me solution.I asked them then why ur company promised me.I brought my laptop back.I called up delhi call centre i told her the matter.she took the new complaint again and gave me complaint number [protected].I asked her five times i[censored]r pune service station will refuse to repair free.She said no one can stop you you will get free repair and if they will refuse tell them to call delhi call centre.I went to vintek pune model colony service sation again/they accepted the laptop and told me to leave for repair.I called them after every two or three days but thwey said they are waiting for my replacement part.I gave them my laptop on 9-7-08 and today on 22-7-08 i called them twice they said they will call me and let me know.then Mr sanjay ingle from vintek called me and said they can not repair out of warranty product. I was so shocked hearing this.Now it is not only about product it is about i am getting mentally torture my working hours time wastage and my travelling and making local calls to vintek and making std calls to delhi call centre for longer times is really a limit of torture.I feel like company and service station vintek pune is playing with me.I humbly want to request here please repair my laptop i am completely not satisfied with the laptop or provide me the compensation for my product my time my work and my money wastage or please repair it and provide me security otherwise your product is not a value for money and no middle class customer can bear the loss of Rs 37000 in one year four months period.I would loke to request the company to do the needful and provide me free sevice for your product otherwise what ever expenditure and torture i am going through company should pay for it along with the product repair.I am highly dis appointed with company and service stations behave please justice with me or else i have to take legal support.
thanks.
Nirmal Singh
[protected], [protected],[protected]
address 644 Sacha peer street above M B jewellers camp pune - 1
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,

I have a V3155 laptop. It is well known that this model has motherboard complaint. I have purchased it in December 2006. On March 2009, my laptop shows the symptom of that complaint. Its not showing display. Just LED's are displaying. I approached HP service centre in "Kadavanthara, Ernakulam, Kerala, India". They told that motherboard has complaint and told me to get it repaired from MORE computers, Ernakulam. So I have contacted them and spend Rs 3500/- and repaired by laptop motherboard. But after two months, issue occured again and when I went to MORE computers they told that problem is with this model and CANNOT BE REPAIRED since issue will occur again after some days. I again contacted HP service centre. IN BETWEEN HP SERVICE CENTRE IN kadavanthara GOT DISAPPEARED and when I enquired I heard that HP given there support to another company and they are located at Palavarittom, Ernakulam, Kerala. I went to Palaravittom service center and they blamed me that why you contacted MORE computers for repairing and told that they are helpless and if need you can contact HP DIRECTLY. As I mentioned previously, HP SERVICE CENTRE at KADAVANTHARA directed me to contact MORE COMPUTERS. I am now cheated and my laptop is a waste product now. As you know a good company will replace the part if they found a part which has complaints. I am wasting my time carrying laptop to different service centres.

Also I have contacted HP toll free number and they told that I will get help from my local service center. Also they told that they have informed about this in their higher authority and they will contact you shortly. But NO ONE CONTACTED ME. My complaint identification number is CCHSAP212632.

I also contacted HP by chat and still didn't got any favourable reply.

I am a software engineer and has good opinion so far about your company. But now, I am approaching a lots of persons for help with this product and I am not getting any favourable reply or support. Please help... It is not affordable for me to buy a new motherboard since it almost cost a laptop rate.

This is the first search result in google about v3155

http://www.google.co.in/search?hl=en&q=compaq+v3155au+complaints&btnG=Google+Search&meta=&aq=0&oq=

https://www.consumercomplaints.in/complaints/compaq-v3155au-c66816.html

Still I am confused with HP service centres in kerala.

http://h50025.www5.hp.com/ENP5/Public/Content.aspx?contentID=21740&portalID=...

shows service center is at



Hewlett-Packard India Pvt. Ltd
39/2649, First Floor
Ambadi Panthyill Towers, Warriam Road
Cochin 682016

But real one is at Palavarittom.

Also I didn't get any place when i searched in

http://welcome.hp.com/country/us/en/contact_us.html

It says service centre only at Bangalore...

I am not arguing that I am correct and you are wrong. But I need justice.
i have had similar experiences.. started to hate compaq and i stopped recommending it to my friends too...i am considering filing a law suit in consumer court for the mental stress and money i had to spend on a laptop for no fault of mine

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint