[Resolved] Country Club & Country Vacations — Cancellation of membership in the cooling off period | |||
we (me & my wife) Just attended a presentation by country vacation India ltd got somehow agreed to the contract but only after swiping my credit card when i was back my home we realized that it is not that much useful for me as it was appearing while presentation (because legal contract papers were not shown till the card was not swiped) . So firstly next morning we informed the sales manager of the company to cancel the contract but he said we will not cancel. then we just informed our bank to block the transaction but it was already processed & they said we can raise a dispute if merchandise give us in written that they have accepted the cancellation request we can raise a dispute to the merchandise. then i have written an application to the country club & got it acknowledged from the sales manager signature & country club stamp. Then we dropped a mail to the Country club Pune branch manager just to confirm that we have raised the cancellation request well within the time limits suggested in the code of ethics in AIRDA site. In short we have just raised the cancellation request within 24 hours of the signed membership. But they are not cancelling the same. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir, We just viewed your experience here & the inconvenience is deeply regretted. Kindly mail the complete details of your membership & issues if any to response.[protected]@countryvacationsmail.com, so as to help you and understand the issue better.
Reply
Hi,
We are also facing the same problem.
Have you got solution?
My problem:
Dear Sir / Madam,
We (me & my wife) attended a presentation on 8th March 2014 at 5.30pm by Country vacations India Ltd., Thane, Maharastra.
During the presentation the presenter said that it is a life time free membership. We believed it and paid 81000 rupees in EMI’s ( card was swiped before agreement without disclosing legal papers).Wejust believed the company and signed on the document.
After reaching home I have thoroughly gone through the agreement then I have realized that it's not life time free membership. It is a yearly renewable life time membership, need to pay AMC yearly. We haven't informed about "yearly renewable with AMC".
I have realized and informed same day to cancel my membership and return my amount.
And also the next day on 9th March 2014 at 4pm, I met them in the thane branch and said I don't want membership as I am not aware of yearly renewable membership with AMC., I requested them to cancel membership and refund my money.
They said that it is non-refundable. How it is possible, even we have not yet submitted any documents, we have not received a membership card & we have not yet started. Still it is in document procedure and within the same day and within 24 hrs informed.
As per AIRDA code of ethics, we have already informed within stipulated time through emails for membership cancellation.
Its a hard earning money. Now the manager saying that it's not in his hand and his duty is to sell the package at cost. He does not want take responsibility.
Within 24 hrs informed but no response.
Please do needful and pick me out to get my amount back.
Details:
ID: DT172#476
Name: Surekha & B Chowdary
Payment: 81, 000/- 98th March 2014 at 7.50pm)
Manger: Mukesh,
Cell: [protected]
Thanks & regards,
Ch B Chowdary
We are also facing the same problem.
Have you got solution?
My problem:
Dear Sir / Madam,
We (me & my wife) attended a presentation on 8th March 2014 at 5.30pm by Country vacations India Ltd., Thane, Maharastra.
During the presentation the presenter said that it is a life time free membership. We believed it and paid 81000 rupees in EMI’s ( card was swiped before agreement without disclosing legal papers).Wejust believed the company and signed on the document.
After reaching home I have thoroughly gone through the agreement then I have realized that it's not life time free membership. It is a yearly renewable life time membership, need to pay AMC yearly. We haven't informed about "yearly renewable with AMC".
I have realized and informed same day to cancel my membership and return my amount.
And also the next day on 9th March 2014 at 4pm, I met them in the thane branch and said I don't want membership as I am not aware of yearly renewable membership with AMC., I requested them to cancel membership and refund my money.
They said that it is non-refundable. How it is possible, even we have not yet submitted any documents, we have not received a membership card & we have not yet started. Still it is in document procedure and within the same day and within 24 hrs informed.
As per AIRDA code of ethics, we have already informed within stipulated time through emails for membership cancellation.
Its a hard earning money. Now the manager saying that it's not in his hand and his duty is to sell the package at cost. He does not want take responsibility.
Within 24 hrs informed but no response.
Please do needful and pick me out to get my amount back.
Details:
ID: DT172#476
Name: Surekha & B Chowdary
Payment: 81, 000/- 98th March 2014 at 7.50pm)
Manger: Mukesh,
Cell: [protected]
Thanks & regards,
Ch B Chowdary
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