Country Vacations Customer Care
Country Club India Ltd
Customer satisfaction rating: 30%
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529
COMPLAINTS

Country Vacations Customer Care

Country Club India Ltd

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Address
Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500016

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
30%
Complaints
529
Pending
29
Resolved
149
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So far so good - The company responded to our notifications and is working on resolving complaints.

Country Vacations Complaints & Reviews

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Country Vacations — not refund my money

 Avisheksingh on Sep 17, 2019
I had taken membership from country club india on[protected] and in the agreement it has clearly written that if we cancel the membership within 10days we will get the refund within 120days from cancellation. On[protected] i had cancelled my membership due to some personal issues and also given wrong information for membership before taking it. So from that time i had mailed to their h. O and kolkata customer care very much time and now 120days has been completed it is almost 13-14 days late from the last date.
Application no. -5031
Member i'd - cvkk1mpclub5lb263487
Deposited...
Complaint comments  Read comments Complaint category Products & Services

Country Vacations — hotel room resort membership

 Dilip Ghedia on Aug 31, 2019
Dear. Sir
I have submitted full complain regarding the case. But no invetegation made by the company. Staff who was involved with us had not informed regarding contract agreement is to be sign and they first collected amount through net banking after they got our signatures in hurry when we read the each coloums we felt that we were cheated so i stopped further payment and put my complaint to cc but no response for refund of rs 50000/-has been received....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Vacations — mis-sold the membership

 Gnanadass Immanuel on Aug 16, 2019
Dear sir, this is to let you know that i was mis-sold about the country vacations membership.. What was explained was not there on the membership agreement or on the letter received by country club..

I was promised that it will be 5 nights & 7 days stay each year for 5 years, however my agreement says 2 nights & 3 days... I was also promised that there is no requirement to pay the amc but i can pay the tax which can be converted to amc... I was promised that i would be getting a email confirmation about the same as there was nothing mentioned on the letter or on the agreement..
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — not refunding my paid amount of rs. 80, 000/- after cancellation of agreement-reg.

 sanjay ranjan das on Jul 26, 2019
Ref: (I) my email dated jul 20, 2018 at 10:04 am
(Ii) my reminder email dated aug 7, 2018 at 12:31 am
(Iii) my reminder email dated sat, aug 11, 2018 at 3:37 pm
(Iv) my reminder email dated sat, aug 13, 2018 at 9:58 pm

This has reference to the agreement for sale of membership made and
Executed at vizag on 15/07/2018 between country vacations (Cchhl),
Duly represented by sri s. Harinath, line manager and mausumi das
(My-wife), residing at qr. No. 158/a, sector-12, ukkunagaram, vizag,
Mobile: [protected].
As per clause no....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Country Vacations — country vacations

 Sagar Raj Singh on Jul 18, 2019
We were called in the country club office Pune, Phoenix mall saying that we have won a lotter and you will have to listen a 1 hr presentation. We went there and was explained entire thing about the club which we liked but we were not interested in paying at that time. So, we told them about the plan for our goa visit in Aug for 4 people for 3 nights. They said I will check the availability and let you know you can pay 5000 rs as of not via google pay and rest 5500 you will have to pay while reaching there. Once we paid the 5k amount we were said sorry that we don’t have bookings available for...
Complaint comments  Read comments Complaint category Travel Agents

Country Vacations — country vacation - i cancelled my membership well in time - need refund of my membership amount along with interest.

 sndpchk on Jul 18, 2019
My membership no cvbg2mpclub5lb264530 registered on 17th may 2019

I had deposited an amount of rs 98000.00 on 17.05.2019 and a receipt to this effect was given to me on[protected] by mail. As per the agreement paper given to me much later i had a window of 10 days for cancellation of the membership with a deduction of rs 3800/-. I collected the agreement paper on the same day. On scanning the agreement paper and on receipt of feedback from various sources i decided to cancel the agreement. A mail to this effect was given by me on 26.05.2019 well within the window of 10 days requesting...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — regarding extension of holidays

 siddharth_2085 on Jun 21, 2019
When I had taken this membership, it was told that all the holidays can extend up to  next 3 years.
I am expecting the same  that  extend my 8th holiday up to 31-Dec-2021, as I will use that in next years, and now you all are not responding my emails.

I had talked on phone to MR.ABHILASH on  [protected] on 13-June-2019 and he promised me that  query would be resolved as soon as possible, but still there is no response.
This is very ridiculous and not at all acceptable. I have put faith on you, but you have not even responded my email or not even resolved my query....
Complaint comments  Read comments [1]Complaint category Other

Country Vacations — cancellation and refund of country vacations membership

 shwetha ng on Jun 18, 2019
I got a call from a girl named "Jyothi". She told that there has been a lucky draw which has happened and I am one of the lucky people who will be receiving free gifts, a week accommodation. So, I and My Husband went to visit their office for receiving the gift to Country Vacations, #88 1/A 3rd floor, yeshodhara complex, Shankar mutt, Modi hospital road, Bangalore. When we visited that place they told me that they will give a presentation so we agreed to it. At the presentation they (Vikrant and Irshad) told us about lots of offers for holiday resorts. But I was literally forced to listen there...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — from last 1 and half year not received refund against cancellation.

 nikita_ravi on Jun 14, 2019
Hi Team,

I have taken country vacation membership on 18th Feb 2018, but sue to some reason I have cancelled their membership the very next day(withing Cool off period). As per their rules, if we have cancelled the membership within cool off period then will get refund by deducting some amount within 120 days.

Now its been 1 and half year still we haven't received the refund. We called their customer care, also visit their office so many times but they are not replying to us. Also for that we are paying EMI for credit card, since transaction has been done by credit...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — country club holiday package

 umesh.vishwa on May 30, 2019
I have taken country club membership in last year june 2018 and it was told me that you can avail your holiday anytime and if you were not able to avail your holiday in any year than it will be carried forward and you can avail that in next year.

I was planning to avail holiday from last year but due to unavailability of dates i was not able to book. Before one month i have found available date for solan/shimla and sent email to reservation team for the booking but they have not booked the vacation. See attached email.

Now i saw in the app that that holiday is expired...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Vacations — country vacation membership

 Ande Kranthi Kumar on May 22, 2019
I have taken membership of country vacation in the year of 2011, after 3 months i have emailed to them to cancel my membership and inform to refund the amount but they informed that it will be done after 6 months, that didn't happen we have continuously following up with them from past couple of month but no use. I have paid 90000 and i have all the docs with me.

The informed that they will provide a plot and many promises but they...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — refund of membership with interest

 dacoit on May 14, 2019
My membership no cvkk1mpclub5lb263074

I had deposited an amount of rs 135000.00 on[protected] and a receipt to this effect was given to me on[protected] by mail. As per the agreement paper given to me much later i had a window of 10 days for cancellation of the membership with a deduction of rs 3800/-. I collected the agreement paper on[protected]. On scanning the agreement paper and on receipt of feedback from various sources i decided to cancel the agreement. A mail to this effect was given by me on[protected] well within the window of 10 days requesting for cancellation less their...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — we decided cancellations this lifetime membership in cool of period but not any reply by head office and my 73000 money back still today

 Harshal Ajudiya on May 14, 2019
My name: ajudiya dipti harshal
My city: rajkot
My state: gujrat
My complaint against: country club hospitality & holidays ltd.
Complaint category: service providers
Claim amount (Approx.): 73000
My complaint description:
Me and my husband join with country club hospitality & holidays ltd. And pay 73000 from my credit card on 06/02/2019.
Next day we call customer care to get some information but not reply properly so we decided cancellations this lifetime membership.
We call customers care office and say this they disconnect our call...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — cancellation membership and refund of fee

 devendranaths on May 11, 2019
I and my husband attended the sales presentation of country club/vacations as we were lured in to attending one last year in march 2018.
It seems our mobile number had won some gift and to collect it we were called to office no - 308-309, connaught place, 3rd floor, bund garden road, near wadia college, pune:- 411001 (Phone[protected]/534) to collect.
For sake of curiosity we went there, we were requested to sit through the presentation of half an hour with noisy music in background, before getting our gift. Unfortunately, we did sit through the session and fell prey to the sweet...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — wrong promises and cheated us with vacation plan

 Sai Kishori on May 6, 2019
I wanted to cancel my country vacation membership which is useless. I am trying to rent or sale but no positive response. On this i don't want to spend my time to call useless people and get time wasted.

I had never used their facilities so i had requested several times to cancel the membership and return my money, but instead they never let me speak to the right person asking to speak to different branch. Also, they kept sending reminder emails and phone calls to pay annual membership renewal. I was so pissed off an asked not to send anymore reminders and i didn't pursue the refund...
Complaint comments  Read comments Complaint category Credit Cards

Country Vacations — refund of membership

 dacoit on May 4, 2019
I had deposited an amount of rs 135000.00 on[protected] and a receipt to this effect was given to me on[protected] by mail. As per the agreement paper given to me much later i had a window of 10 days for cancellation of the membership with a deduction of rs 3800/-. I collected the agreement paper on[protected]. On scanning the agreement paper and on receipt of feedback from various sources i decided to cancel the agreement. A mail to this effect was given by me on[protected] well within the window of 10 days requesting for cancellation less their admt charges of rs 3800/-
I wish to state...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Vacations — cancellation of membership country vacations for cvbg2mpclub5lb263220

 Martinsn on Apr 24, 2019
Cancellation of country vacation membership which i had taken it on 30th march 2019. The agreement differs from the promises made by the sales person. I have already asked country vacation on the 2nd day (31st march 2019) over email written to [protected]@countryvacationsmail.com for cancellation of my membership but have not heard back from them. Even have tried over phone but no response.
The membership was promised to be 10 years and in the membership letter it shows 5 years. The amc amount was promised to be 10, 500/- but that is also not true. There is difference in the agreement...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Country Vacations — need refund immediately : services not upto the mark

 DSingh31186 on Mar 26, 2019
I have been going to office and calling representatives who made me the member since one month and there is no positive response to anything promised. And even after whatever they said, we asked to get our travel booking done as our app is still not working even after full payment, but whenever we go to their office they just have one excuse : Some renovation is going on Or Customer Care people are facing some issue hence the delay Or most of their team members met with an accident and are hospital for some reason or the other whenever I have tried to reach them in last one month.
The last...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Vacations — wrong promises, not addressing concerns

 Harpal 1979 on Mar 26, 2019
Dear team,

I attended one session with country vacations and purchased membership with understanding that i will be billed 4000 inr emi for 3 years. However, manager mr. Abdul swiped card for 2 years and have made me pay 7031 inr emi every month. Also, he said i will be getting 5% cash back as offer from citi bank if i used my citi credit card. Also, he mentioned i will get 10 days international trip and he will arrange for it. Since day 1 i have been calling mr. Abdul for resolution and he has been telling will sort this out. He routed me to talk to mr. By reddy, spoke to mr. Reddy...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Country Vacations — refund of membership money after deduction of amc etc

 Ajit das hengul on Mar 19, 2019
My membership no is cvgw1v5lb172786 and is going to be expired 5 yrs term on 6th april, 2019. But due to health and acute financial problems for my ward's higher education outside the state, i could not avail the facility of holiday vacations. As such please refund balance amount after deducting amc charges etc. As legally admissible without rendering service to the customer by the company till today. Furrher no response from your local branch on it saying only again deposit some money for renewal (???)...
Complaint comments  Read comments Complaint category Travel & Vacations

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