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[Resolved]  Courier Service — RECEIVED MATERIAL AT DAMAGED CONDITION

Attached
Dear Mr.Raghavendra,

Thanks for reply I was expecting this type of good English reply, because no one was reply since long time.

It’s shameful for organization like DTDC who are making this type of reply after almost one year when I rigorously followed with all of you

As common man I given may material to DTDC expecting you will delivered properly my material and as per advice given by your Vashi office I packed as well as paid insurance amount for expecting material value Rs.30, 000 also ( Please note this insurance amount paid for my material safety not for your organization profit improvement)

Now I am putting DTDC on 15 days notice if you will not settle claim this time else I will go to the court

RATHNA : Please also give Mr.Subhasish Chakraborty e-mail ID and Mobile No.

Hope you people understand concern

Best Regard
SACHIN KUMAR BOKILWAR
Sr.Manager (Marketing)
ITW India Limited
219/220, 2nd Floor,
The Great Eastern Galleria,
Plot no.20, Sector-4, Nerul,
Navi Mumbai-400706
PH:[protected] / 6524
Cell No.[protected].
SKYPE : SKBOKILWAR

From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]
Sent: Wednesday, April 29, 2009 11:56 AM
To: sachin.bokilwar
Cc: [protected]@dtdc.com; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@dtdc.com; CSS.[protected]@dtdc.com
Subject: RE: FW: Consignment No.D 00236537 Dt.05.05.08


Dear Mr.SACHIN KUMAR BOKILWAR,

While we thank you for continuous correspondence with DTDC for a long time, we regret for the inordinate delay in our finalisation of this issue which is pending for a long time.

There are couple of points which needs a direct clarification from your end when we are talking about the Insurance portion of the money paid (i.e. 2% of the Invoice value)
1. While we collect 2 % of the Invoice value towards the risk coverage, normally all the high value c/n's customers are encouraged to cover the transit of their c/n's by their own transit insurance policy.
2. While doing so, all the necessary documentation support such as the original invoice, declaration copies if any at the time of booking the c/n need to be the supporting documents are examined and do not stand the test of our claim compensation policy
3. Since as you agree that the case is very old and does not stand the testimony of our claim policy for any considerations.
4. Therefore under the circumstances, we have considered all the above aspects in totality and has come to a conclusion that your claim can not be admitted at this point of time as per the policy.

This is for your kind information,

Thanking you,
Yours faithfully,
For DTDC Courier & Cargo Ltd.,

K.N.Raghavendra Rao
Sr.Corporate Manager (Ops/Cs/Claims)

SACHIN BOKILWAR <sachin.[protected]@itwindia.com>
04/28/09 06:12 PM To <[protected]@dtdc.com>

cc <[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@dtdc.com>, <[protected]@dtdc.com>

Subject RE: FW: Consignment No.D 00236537 Dt.05.05.08






Thanks Rathna I am very happy to see acknowledgment from DTDC
But I need Mr.Chkraborty’s direct number because my issue was one year old and it was insured also

Regards

SACHIN

From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]
Sent: Tuesday, April 28, 2009 2:39 PM
To: sachin.bokilwar
Cc: [protected]@dtdc.com; [protected]@dtdc.com; [protected]@dtdc.com; [protected]@dtdc.com
Subject: Re: FW: Consignment No.D 00236537 Dt.05.05.08


Dear Mr. Sachin Bokilwar,

We are forwarding your query to Mr. Raghavendra Rao, who is Head of Claims department. He will study your query and revert to you by 29th April 09.

Best Regards
Rathna
SACHIN BOKILWAR <sachin.[protected]@itwindia.com>
28/04/2009 09:58
To <[protected]@dtdc.com>

cc
Subject FW: Consignment No.D 00236537 Dt.05.05.08









Dear RATHNA,

Please go thru the below mails send to various ID and people but no action taken so far
Kindly report this matter to Mr Subhasish Chakraborty immediately

Regards

SACHIN KUMAR BOKILWAR
Sr.Manager (Marketing)
ITW India Limited
219/220, 2nd Floor,
The Great Eastern Galleria,
Plot no.20, Sector-4, Nerul,
Navi Mumbai-400706
PH:[protected] / 6524
Cell No.[protected].
SKYPE : SKBOKILWAR
From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Monday, April 27, 2009 5:48 PM
To: 'css.[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Matter again discussed with Srivan Sr.Excecutive today
But result is zero

Best Regards
SACHIN

From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Monday, April 27, 2009 3:49 PM
To: 'css.[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Matter discussed with Mr.Nagraj just now and he confirm that Marina will call me back with all details
This is for your info please
Regards


We thank you for your feedback. We value all your comments as it helps us serve to our customer better . Your Ref. No. : FDB0024187


Also given my feed back with above reference
Regards
SACHIN
From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Wednesday, April 22, 2009 3:46 PM
To: 'css.[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Dear Mr.Subhasish Chakraborty

Today morning I called up at your office and matter discussed with MS.Marvina she confirmed that she will call me back
She again called me back from[protected] and 10am and confirmed me that this issue get resolved within two days time
This is for your info and n.a. please
Regards

SACHIN

From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Wednesday, April 22, 2009 9:49 AM
To: 'css.[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

NO REPLY TILL DATE
REGDS
SACHIN

From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Saturday, April 11, 2009 1:51 PM
To: 'css.[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

NO REPLY FROM YOUR OFFICE
REGRADS

SACHIN


From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Friday, April 03, 2009 11:18 AM
To: 'css.[protected]@dtdc.com'
Subject: FW: Consignment No.D 00236537 Dt.05.05.08



KIND ATTN : Mr.Subhasish Chakraborty Chairman
D T D C Courier And Cargo Limited 3d D T D C House
Victoria Road Bangalore, KAR 560047 India
Phone: 91 [protected] Fax: 91 [protected]

Dear Sir,

Please look in to this matter & kindly make my insurance amount payment i.e. Rs.30, 000.00 ++ other harassment charges Rs. 10, 000

Your people are only exchanging the mail, now I purchase one lap top for my use and this computer is having no use for me

Hope matter will resolve within 7 days time, also discussed matter with MS.Asha at Chairman’s office I given consignment number to her also

Best Regards

SACHIN KUMAR BOKILWAR
Cell No.[protected].
SKYPE : SKBOKILWAR

From: DURGI // CSS.RAIPUR (C, G) [mailto:css.[protected]@dtdc.com]
Sent: Tuesday, March 24, 2009 10:26 AM
To: ops.[protected]@dtdc.com
Cc: 'Cheriyan - Navi Mumbai Branch Incharge'; 'KF1214'; 'BranchNGP.Bhilai'; 'OPS.Raipur'; sachin.bokilwar; 'Manoj Mishra // BM Raipur //'; [protected]@dtdc.com; 'Anand Patil // Asst CSS Mgr - Mumbai //'
Subject: Re: Consignment No.D 00236537 Dt.05.05.08

Dear Das Sir

FYR

Thanks And Regards,
Durgi Dhruv
Customer Support Service
DTDC
Raipur(C.G)
0771. 3204141
css.[protected]@dtdc.com
www.dtdc.com

"dtdc plus" Rest Assured.
----- Original Message -----
From: SACHIN BOKILWAR
To: 'SACHIN BOKILWAR' ; 'Manoj Mishra // BM Raipur //' ; [protected]@dtdc.com ; 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: 'Cheriyan - Navi Mumbai Branch Incharge' ; 'KF1214' ; 'BranchNGP.Bhilai' ; 'CSS.Raipur' ; 'OPS.Raipur'
Sent: Tuesday, March 24, 2009 10:23
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

NO REPLY
REGDS

SACHIN

From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Monday, March 09, 2009 2:26 PM
To: 'Manoj Mishra // BM Raipur //'; '[protected]@dtdc.com'; 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: 'Cheriyan - Navi Mumbai Branch Incharge'; 'KF1214'; 'BranchNGP.Bhilai'; 'CSS.Raipur'; 'OPS.Raipur'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Issue is old but I lost my hard earn money because of DTDC neither your given repaired computer nor money
Best Regards
SACHIN
From: Manoj Mishra // BM Raipur // [mailto:bm.[protected]@dtdc.com]
Sent: Monday, March 09, 2009 1:54 PM
To: sachin.bokilwar; [protected]@dtdc.com; 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: 'Cheriyan - Navi Mumbai Branch Incharge'; KF1214; BranchNGP.Bhilai; CSS.Raipur; OPS.Raipur
Subject: Re: Consignment No.D 00236537 Dt.05.05.08

Dear Sir, (Kind.Attn.Mr.Sachin),

As it's a old issue, need some time to investigate on the issue, by a copy to this mail i am requesting Mr.Supriyo Mukherjee to look into this matter at bhilai and update...

Thanks And Regards
Manoj K Mishra
Branch Manager
DTDC
Raipur(C.G)

***Franchisee support is the very essence of our existance and survival ***
----- Original Message -----
From: SACHIN BOKILWAR
To: [protected]@dtdc.com ; 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: bm.[protected]@dtdc.com ; 'Cheriyan - Navi Mumbai Branch Incharge'
Sent: Wednesday, March 04, 2009 06:21 PM
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Dear Sir,

Please find attached paper cutting of 3rd Feb-09 still no one is responded
Regards
SACHIN





SACHIN KUMAR BOKILWAR
Sr.Manager (Marketing)
ITW India Limited
219/220, 2nd Floor,
The Great Eastern Galleria,
Plot no.20, Sector-4, Nerul,
Navi Mumbai-400706
PH:[protected] / 6524
Cell No.[protected].


From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]
Sent: Thursday, June 05, 2008 1:48 PM
To: 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: bm.[protected]@dtdc.com; 'Cheriyan - Navi Mumbai Branch Incharge'; sachin.bokilwar
Subject: RE: Consignment No.D 00236537 Dt.05.05.08


Dear Anand,

Pls ignore my below mail and the same is replied.

Rgds
Janet
DTDC...POWERED BY CHANNELS, DRIVEN BY VALUES!!!
Devidas/DTDC
05/06/2008 01:44 PM

To 'Anand Patil // Asst CSS Mgr - Mumbai //' <[protected]@dtdc.com>

cc bm.[protected]@dtdc.com, 'Cheriyan - Navi Mumbai Branch Incharge' <[protected]@dtdc.com>, Sachin Bokilwar <sachin.[protected]@itwindia.com>

Subject RE: Consignment No.D 00236537 Dt.05.05.08Link











Dear Anand,

Pls act immdly on this.

rgds
Janet
DTDC...POWERED BY CHANNELS, DRIVEN BY VALUES!!!
Sachin Bokilwar <sachin.[protected]@itwindia.com>
05/06/2008 08:39 AM

To <[protected]@dtdc.com>

cc <bm.[protected]@dtdc.com>, 'Cheriyan - Navi Mumbai Branch Incharge' <[protected]@dtdc.com>, 'Anand Patil // Asst CSS Mgr - Mumbai //' <[protected]@dtdc.com>

Subject RE: Consignment No.D 00236537 Dt.05.05.08











At least some one can reply to mail
Or this is only the way DTDC is working
its tooooooooo... much.


Best Regards
SACHIN BOKILWAR
Mob.[protected]

-----Original Message-----
From: Sachin Bokilwar [mailto:sachin.[protected]@itwindia.com]
Sent: Thursday, May 29, 2008 1:05 PM
To: '[protected]@dtdc.com'
Cc: 'bm.[protected]@dtdc.com'; 'Cheriyan - Navi Mumbai Branch Incharge'; 'Anand
Patil // Asst CSS Mgr - Mumbai //'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Dear Sir,

I am also in service industry and serving customer above expectation of the
our customers.You can very well cross check with my customer like JSW STEEL
/ ISPAT/JM BAXI/UTTAM STEEL/ OLDENDORFF/ VIRAJ etc.

I am surprise after approaching to all level of DTDC till date I am not
received computer dully repaired
Yesterday when my brother visited your Bhilai franchisee office he saw
computer laying in office like dust bin.
Also DTDC is not regretting for mishandling the cargo and worst part was
people are not aware whether it was insured or not + it is carrying computer
or rocks

I am heart personally because this material I delivered at your VASHI office
personally to understand what is DTDC and why I am sending thru DTDC. Thanks
to Mr.Cheriyan approach because him I given this consignment to you

Please send me the mail ID of your CEO to take up matter before I will
contact to consumer forum on 2nd June-08

Best Regards
SACHIN


-----Original Message-----
From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Tuesday, May 27, 2008 4:50 PM
To: 'Cheriyan - Navi Mumbai Branch Incharge'; 'Anand Patil // Asst CSS Mgr -
Mumbai //'
Cc: '[protected]@dtdc.com'; 'bm.[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Dear Sir,

Please delivered the computer dully repaired by 2nd June-08 at my place at
Bhilai
Or we are free to go to consumer forum

Best Regards
SACHIN

-----Original Message-----
From: Cheriyan - Navi Mumbai Branch Incharge [mailto:[protected]@dtdc.com]
Sent: Thursday, May 22, 2008 10:45 AM
To: sachin.bokilwar; 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: [protected]@dtdc.com
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Dear All
Please expedite and keep me appraised
Thanks
Cheriyan

-----Original Message-----
From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Wednesday, May 21, 2008 8:29 PM
To: 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: [protected]@dtdc.com; [protected]@dtdc.com
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

Please reply and delivered dully repaired material by 25th May-08 at my
residence at Bhilai.
Best Regards
SACHIN

-----Original Message-----
From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
Sent: Wednesday, May 21, 2008 3:05 PM
To: 'Anand Patil // Asst CSS Mgr - Mumbai //'
Cc: '[protected]@dtdc.com'; '[protected]@dtdc.com'
Subject: RE: Consignment No.D 00236537 Dt.05.05.08

It's not acceptable to me
When we given extra premium of insurance to you it's your duty to delivered
dully repaired

Best regards
SACHIN

-----Original Message-----
From: Anand Patil // Asst CSS Mgr - Mumbai // [mailto:[protected]@dtdc.com]
Sent: Wednesday, May 21, 2008 11:50 AM
To: sachin.bokilwar
Cc: [protected]@dtdc.com; [protected]@dtdc.com
Subject: Re: Consignment No.D 00236537 Dt.05.05.08

Dear Mr. Sachin,

Ref to our dicussion reg repier cost of compuer of Rs- 6500 / - We will
bearing the 50% ( RS-3250 ) & balance 50% will be born by you. Pls advice.

Thanx
Anand Patil.



.

----- Original Message -----
From: "Anand Patil // Asst CSS Mgr - Mumbai //" <[protected]@dtdc.com>
To: <[protected]@dtdc.com>
Sent: Thursday, 15 May, 2008 5:00 PM
Subject: Re: Consignment No.D 00236537 Dt.05.05.08


> Dear Sir,
>
> Just now i hv spoken to rapier persona he told me total charges for
> rapier -6500 / - pls advice..
> Thx
>
> Anand
>
>
> ----- Original Message -----
> From: "Devidas Patil" <[protected]@dtdc.com>
> To: "Sachin Bokilwar" <sachin.[protected]@itwindia.com>; <[protected]@dtdc.com>
> Sent: Thursday, 15 May, 2008 2:51 PM
> Subject: Re: Consignment No.D 00236537 Dt.05.05.08
>
>
>>
>> Dear Anand,
>>
>> Pl refer the mail from Mr.Sachin Bokilwar regarding his Bhilai shpment.
>> Pl speak to him and resolved as discussed in the morning.
>>
>> Regards.
>> D.S.Patil
>>
>> Cc. Mr.Sachin I am on Hyderabad tour but I have discussed the same with
>> Anand. He is capable of handling such cases. Kindly bear with us.
>>
>> Regards. D.S.Patil
>> Sent from my BlackBerryR wireless device
>>
>> -----Original Message-----
>> From: Sachin Bokilwar <sachin.[protected]@itwindia.com>
>>
>> Date: Wed, 14 May 2008 17:19:35
>> To:<[protected]@dtdc.com>
>> Subject: FW: Consignment No.D 00236537 Dt.05.05.08
>>
>>
>> Dear Mr.D.S. Patil,
>>
>> Please Refer discussions had with you
>> If you can see below mails from my end but no response I am getting from
>> your office, Mr.Anand called up one time I called up him 10 times from
>> yesterday but I am not confident to get services
>>
>> Please resolve my problem immediately we need this PC on urgent basis.
>>
>> Best regards
>> SACHIN
>>
>>
>>
>>
>>
>>
>> From: sachin.bokilwar [mailto:sachin.[protected]@itwindia.com]
>> Sent: Wednesday, May 14, 2008 5:03 PM
>> To: sachin.bokilwar; css.[protected]@dtdc.com; css.[protected]@dtdc.com
>> Subject: RE: Consignment No.D 00236537 Dt.05.05.08
>>
>> Dear Sir,
>>
>> Called up Mr Mr.Ananad [protected] he confirmed for repairing of all
>> items by our self
>>
>> 1. We have to repair the PC, Scanner and CPU
>> 2. Payment will be made by DTDC
>> 3. Without any deduction
>> 4. Within seven days of submission of bill or else DTDC will pay 18%
>> interest on our repairing bill
>> 5. If above is OK for you please deliver PC along with confirmation of
>> this thing in your letter head
>> Best regards
>> SACHIN
>>
>>
>>
>>
>> From: Sachin Bokilwar [mailto:sachin.[protected]@itwindia.com]
>> Sent: Wednesday, May 14, 2008 10:26 AM
>> To: 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
>> Subject: FW: Consignment No.D 00236537 Dt.05.05.08
>>
>> Dear Sir,
>>
>> Sent feedback from thru net and my ref No.FDB0009134 Dt May-08 -- Till
>> time no reply on this
>> Matter discussed with Mr.D.S.Patil ( GM-West Zone) on 13th May-08 at
>> 2.25PM -- received phone call from Mr.Ananad [protected]
>> But not received any assurance when he will be giving back our computer
>> duly repaired
>>
>> Hope I will get my computer by 20th May-08, please reply
>>
>> Best Regards
>> SACHIN
>>
>>
>>
>>
>> From: Sachin Bokilwar [mailto:sachin.[protected]@itwindia.com]
>> Sent: Tuesday, May 13, 2008 2:10 PM
>> To: 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
>> Cc: '[protected]@dtdc.com'
>> Subject: FW: Consignment No.D 00236537 Dt.05.05.08
>>
>> NO REPLY FROM DTDC??
>> Best Regards
>> SACHIN
>>
>>
>>
>> From: SACHIN BOKILWAR [mailto:sachin.[protected]@itwindia.com]
>> Sent: Saturday, May 10, 2008 11:08 PM
>> To: 'css.[protected]@dtdc.com'; 'css.[protected]@dtdc.com'
>> Subject: Consignment No.D 00236537 Dt.05.05.08
>>
>> Dear Sir,
>>
>> One computer with Scanner and CPU booked from following place to
>> Bhilai/Durg Pin 490009
>> DTDC Courier & Cargo Ltd.
>> Vashi(1) / MF 129
>> Mumbai/Navi Mumbai
>> Phone No. 3918 3434/8484/9494
>>
>> When booking of the consignment self visited above office and meet
>> Mr.Ashok Cheriyan (Mobile No.[protected]) personally requested him to
>> take care of consignment in proper way
>>
>> Unfortunately following things happened
>>
>> 1. Received at Bhilai with badly damaged condition of boxes and product
>> 2. Your Bhilai office people not aware the contents in the box.
>> 3. Your Bhilai office people are not aware whether it was Insured or not.
>> 4. We refused to take delivery of product
>> 5. Your Bhilai office dispatch this consignment with transporter no DTDC
>> person visited along with our consignment
>>
>> In-spite of given instruction and packed as per the requirement DTDC
>> damaged our product
>>
>> Expectation from DTDC
>>
>> Without further delay please provide us the our product dully repaired
>> only from HCL or new product from HCL
>>
>> We are giving you one week time from today. Hope we will get positive
>> reply and our product in proper condition
>>
>>
>> Best Regards
>> SACHIN BOKILWAR
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

Comments

The Vashi office for DTDC in mumbai is very pathetic, no one knows how to talk and deal with customer. Everyone is very rude and arrogant.
No proper services are provided. For each and every enquiry have to call hundered times then they reply once.
I every time send the declaration to them, the same way I send this time mentioning this 2% transit policy and mentioned the line "handle with care" but even then they sent my goods in DTDC lite with carelessness and my products got damaged due to which I am facing loss and these guys are not ready to accept that they have such transit policy with them in Vashi Office. All the senior management is never available, the CSS Head has not yet reverted back yet. The call was tried which never get connected and then message was dropped which never got answered.
They have pathetic services. Never follow their commitments. I was told that my lost good will be delivered at my place on Sunday but an executive called me and asked me to pick it from Goregaon office on Sunday and did not deliver.The next day also I need to follow up then the parcel came and got the answer "you got ur shipment!".

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