[Resolved]  Croma Retail — Bad Extended warranty Croma

Address:	Bangalore, Karnataka
Website:	www.cromaretail.com

Hi, I had given my music system Denon AVR 390 receiver for service two months ago and called repeatedly to get some reasons. This was through you croma extended warranty team. Finally today 23/08/2013 they gave me a call saying it is ready. They checked with two speakers in all channels changing wires and in all channels the volume was less. I was convinced as they said it is repaired. I went home and checked the system on all my five speakers. It has very low sound as it sounded there and subwoofer could not be tested as they did not have any equipment to check preout. Now even in volume level 1 the sub woofer blasts in full volume and all remaining channels are very low. The problem is not at all rectified and I need to take the big receiver and run to service centre. I felt the other retailers are far better to change things at home during warranty. At least the big items like TV, music system and fridge. This is very irritating. Please get my receiver working and my warranty is still there till June 2014. Do not call people without repairing and waste out time saying it is checked. Having two months of time nothing is repaired then why did you take my system for repair?? my invoice number SLF02A[protected] dated 26/06/2011. Please correct the system ASAP or I would write a blog against my experience with Croma. Thanks, Bharath