Croma — Service not provided in warranty period | |||||
Hi, Bought one Croma CRT TV with 1+2(Years Extended warranty). in Nov 2012. Now in June My tv had problem in display. Longed a services request. Comlian no is: 86712. I was comminicated that within 24 hr engineer will visit. But engineer did not visit even after 5 days. When I called many times then only the engineer visited and without giving any solution the engineer went back. He assured that within 4 days he will come back and repair the TV. But after 15 days as well there was no response. Finally I called your online executive they suggested to visit the store. I went to CROMA Pimpri branch on 02nd July 2013. The store manager SANDEEP behaved very rudely and conveyed following: 1. "I'm only manager and not the owner so I can't commit anything" 2. "All the staffs are working under me hence they will only do what I say." 3. "You don't have any option other than waiting till Tuesday" They have anti-social person to handle the frustated customer. Be careful while dealing with CROMA. Was this information helpful? | |||||
 3 Comments | |||||
Comments
Hi,
As per discussion with RAMAN from bangalore on 13th July I agreed to send my TV to service centre if I get a standby/alternate TV.
On Wednesday 17th July in the night Croma sent me one Standby TV and took my TV.
Raman had communicated with me that they will take a maximum of 4 days but now it is seven days completed and the croma Pimpari is still trying to convience me that it will take more days.
So Raman as per your commitment what do you say? I would like to go for a Replacement. Because you can confirm with our Pimpari branch engineers that in last seven days even after using new parts TV is not in order then how long will it stay if I take it back.
So now as you committed ask them to give a replacement, I'm ready to buy the new elevision from your Pimpari branch itself.
Regards
Satyendra
[protected]
[protected]
As per discussion with RAMAN from bangalore on 13th July I agreed to send my TV to service centre if I get a standby/alternate TV.
On Wednesday 17th July in the night Croma sent me one Standby TV and took my TV.
Raman had communicated with me that they will take a maximum of 4 days but now it is seven days completed and the croma Pimpari is still trying to convience me that it will take more days.
So Raman as per your commitment what do you say? I would like to go for a Replacement. Because you can confirm with our Pimpari branch engineers that in last seven days even after using new parts TV is not in order then how long will it stay if I take it back.
So now as you committed ask them to give a replacement, I'm ready to buy the new elevision from your Pimpari branch itself.
Regards
Satyendra
[protected]
[protected]
Hi Raman and Croma service department,
You have failed all round.
First your engineer visited after many phone call.
Then very long wait for parts.
Failed to arrange the parts.
Now changed your decision to repair the existing part.
I was not agree for this.
But you people kept calling on for taking my TV away.
After an alternative I surrendered you my TV.
And RAMAN had committed that after 4 days I will give my TV back.
If Croma fail to do this then a replacement will definately be arranged.
And now 15 has gone still no response from your side.
Finally I'm going to take a leagal action. Because I don't think their is any person in Croma department to take any decision. All are cheater, anti-social and manner-less.
Once I start leagal procedure you will have to pay all the charges like
Advocate
Office leaves
Other expences during leaga process like travel, documentation etc.
You have failed all round.
First your engineer visited after many phone call.
Then very long wait for parts.
Failed to arrange the parts.
Now changed your decision to repair the existing part.
I was not agree for this.
But you people kept calling on for taking my TV away.
After an alternative I surrendered you my TV.
And RAMAN had committed that after 4 days I will give my TV back.
If Croma fail to do this then a replacement will definately be arranged.
And now 15 has gone still no response from your side.
Finally I'm going to take a leagal action. Because I don't think their is any person in Croma department to take any decision. All are cheater, anti-social and manner-less.
Once I start leagal procedure you will have to pay all the charges like
Advocate
Office leaves
Other expences during leaga process like travel, documentation etc.
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