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[Resolved]  Crompton Greaves / Solarium Plus Storage Water Heater — Defective Design

I purchased the latest 5 star rated Solarium Plus Geyser from CG thinking that it is a reputed brand and hence the product must be good. I got it in March 2010 from a dealer in Vasant Kunj, New Delhi. The tank of the first geyser when it was installed was found leaking. A complain was made. The technician who came said that this is not a good product and you must get another model. Geyser of different model of CG was even sent as replacement but we did not allow that. Finally 4 months after the complaint geyser of the same model was replaced. This geyser too started leaking very soon. We have now lodged a complaint once again. The technician who came this time again said this model is not good. They promised to replace the geyser once again but nothing has happened. We have not been able to use the geyser even for a day.

The service team does not give any written report for attending the complaint. I guess they are aware that there product is BAD and the service is even worse. People handling the service are completely insensitive.

Yesterday while I was driving back I listened to the radio commercial of this model being marketed as the latest 5 star rated model with PUF insulation and all. I never expected a company like CG to sell sub standard products and then hide behind curtains. Funny enough but they do not have a feedback section on their web site for appliances.

I am fed-up and want this geyser to be returned and money refunded so that I can buy geyser of another brand before winter sets in. I don't know if this web site can help me in this. But people reading this must be careful before choosing a CG appliance. THEY ARE NOT SERIOUS ABOUT THIS BUSINESS AND SEEM TO BE USING THIS PRODUCT LINE JUST TO ENCASH THEIR BRAND LOYALTY FROM OTHER PRODUCTS LIKE FANS

DON'T EVEN THINK OF TAKING IT.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  4 CommentsShareTweet

Comments

Yes, Even, I am facing the problem with this Geyser. I too went by the brandname. Though they rate it as 5 star, but, I found that according to indian ISI and other standard ratings it rates below 1 star. The product is worst if you have hard water supply. The thermostart won't work properly and also the heating element gets even worst. CG replaced both the elements and they came twice to do this job. First time they replaced Heating element and left without checking the Thermostat functionality. It is a common sense that any kid can tell, if Heating element is burnt out then Thermostat could not cut-off supply and they should had checked the performance of Thermostat. Again, I had to call them back, register a new complaint finally and got replaced Thermostat also.

Actually, to my understanding this Geyser never worked to its efficiency as promised from day one itself. But, I used to draw slow output for hot water (similar to what we do for instant water heaters). Then slowly these problems arised.

After doing all this, now after 2 months of post repair and warranty expired... now the reset button is tripping and I need to reset this button everytime once the water gets heated. Also, I dont think it is heating 15ltrs of water to its capacity.


I rate this product for CG Solarium plus as a JUNK. Go for Regency or Remson brand. If you get REGENCY then it is the best and also rated 5 star by ISI.
True !! Bad product !! Leaking Tank and now element goes off !!!
Bought it because of Crompton name.. But I made a bad decision.

gaurav
[protected]@yahoo.com
this product was not good.within 2 years it failed.this product gives the bad name to the crompton brand..please advise any chances of getting repaired and please furnish authorised service person in ambattur chennai.
phone:[protected]
email:[protected]@gmail.com
name:ts jeyakumar

18" new val fan brakising problam

Dear Sir/Mam,

Ref our Complaint No. [protected]. We have no received your feed back Last fifteen days. Please check variation at your end & reply immediately.

regards
bhuwan
[protected]
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