[Resolved] Crompton Greaves / Solarium Plus Storage Water Heater — Defective Design
I purchased the latest 5 star rated Solarium Plus Geyser from CG thinking that it is a reputed brand and hence the product must be good. I got it in March 2010 from a dealer in Vasant Kunj, New Delhi. The tank of the first geyser when it was installed was found leaking. A complain was made. The technician who came said that this is not a good product and you must get another model. Geyser of different model of CG was even sent as replacement but we did not allow that. Finally 4 months after the complaint geyser of the same model was replaced. This geyser too started leaking very soon. We have now lodged a complaint once again. The technician who came this time again said this model is not good. They promised to replace the geyser once again but nothing has happened. We have not been able to use the geyser even for a day.
The service team does not give any written report for attending the complaint. I guess they are aware that there product is BAD and the service is even worse. People handling the service are completely insensitive.
Yesterday while I was driving back I listened to the radio commercial of this model being marketed as the latest 5 star rated model with PUF insulation and all. I never expected a company like CG to sell sub standard products and then hide behind curtains. Funny enough but they do not have a feedback section on their web site for appliances.
I am fed-up and want this geyser to be returned and money refunded so that I can buy geyser of another brand before winter sets in. I don't know if this web site can help me in this. But people reading this must be careful before choosing a CG appliance. THEY ARE NOT SERIOUS ABOUT THIS BUSINESS AND SEEM TO BE USING THIS PRODUCT LINE JUST TO ENCASH THEIR BRAND LOYALTY FROM OTHER PRODUCTS LIKE FANS
DON'T EVEN THINK OF TAKING IT.
Complaint marked as Resolved Aug 13, 2020
[Resolved] Crompton Greaves / Cgglobal.com - previous complaint has not been resolved regarding duplicate parts by dealer 1
[Resolved] Crompton Greaves / Cgglobal.com - defective pressure pump, 8 times raised complaint and still not functioning
[Resolved] Crompton Greaves / Cgglobal.com - problem in new fan i had lodged a complaint but there is no action taken by the company 3
[Resolved] Crompton Greaves / Cgglobal.com - Non-functional oscillating knob of crompton air circulator
[Resolved] Crompton Greaves / Cgglobal.com - Water heater 1
+91 22 2423 7777 [Registered Office]
+91 33 2282 9685 [Kolkata]
+91 12 4439 2000 [Gurgaon]
CG House, 6th Floor, Dr. Annie Besant Road, Worli, Mumbai, Maharashtra, India - 400030