Crossroads — Bad Service of Crossroads ,Wrong Attitude of Executives & Managers - Need Refund

Address:

Ghaziabad, Uttar Pradesh

Dear Mr. Lakhera,

Hope you are doing well!

My Card ID number is 90281200/416 and I made the payment to CrossRoads about 20-25 days back.

This email is less a complaint email and more a disappointment of services provided by your company.

When I was going to take the membership from your company and was in process of making the payment, at that time I got several calls and follow-ups from your company and that really impressed me about how fast your company is.

After making payment I was not aware that I need to call myself and get the card activated so my card could not be activated till date.

Yesterday that is on 28 August, 2012, at about 7:00p.m I got stuck into a problem as my bike got punctured and it was badly raining, at that time I called your customer support and asked them to send help. The executive asked me about my card number and when I provided then he informed me that it is not activated and told me the process of getting it activated and agreed to send help for us at that time which was a good part.

When I was asked for vehicle number, I asked them to hold the phone line for a second and the call got disconnected.

I thought that may be the call got disconnected due to the network congestion, hence I called again and was able to speak to Mr. Naveen and asked them to send help in Vaishali Ghaziabad Sector 2 and got a complaint number 498 and was assured that help will reach us in 30 min.

After about 40 mins when the help did not reach us, I called again and the executive asked me again about my vehicle number and confirmed the address, the address that he was having was of Sector 62 Noida which was wrong.

At that time I corrected the address and he told me that it will take 30 mins. This all happened after my first call that was given about 40 mins back of this call.

I asked them to connect me to the manager and after holding the line for 2-3 mins the manager came online and he did not tell me that he is the manager and just said that the help is coming from Gandhi Nagar and it will take 40 mins more and he handed over the phone to the executive, when I asked the executive to hand over the phone again to manager, then he disconnected my call.

I never expected this kind of behavior from the manager or executives as I thought I am taking service of a very reputed company.

Me and my family again started waiting on the road when it was badly raining and there was NO HELP till 8:30p.m.

That incident has made a very bad impact on me and my family, hence I request you to kindly refund my membership money.

An early response will be really appreciated and request you and your company not to make fake commitments in case you cannot fulfill them.

Bad service to 1 customer make you lose 10 others who can reach you through reference of 1 satisfied customer.


Thanks & Regards,
Rajat Bhalla