Crossroads Customer Care
Crossroads
Customer satisfaction rating: 7%
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39
COMPLAINTS

Crossroads Customer Care

Crossroads

Address
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
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Additional info
Kanpur
123/136 Kalpi Road, Char Khambha Kuan Chauraha, Kanpur
Uttar Pradesh - 208012
Phone: +91 93 3636 3636

Indore
29/30, Vardhan Complex RNT Marg, Indore - 452 000
Phone: 1800 419 0199

Mumbai
209, Jagruti apparment No - 2 Kasturba X Road No-3,
Borivali (East) Mumbai - 400066
Phone: 1800 419 0199

Jaipur
B-2, Pink Tower Behind Sahara Chamber, Tonk Road Jaipur,
Rajasthan - 302015
Phone: 1800 419 0199

Uttaranchal
99, Ashok Vihar Opp Vidhan Sabha, Haridwar Road Dehradun, 248001
Phone: 1800 419 0199


View More Information...

Customer satisfaction rating
7%
Complaints
39
Pending
7
Resolved
1
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Crossroads Complaints & Reviews

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Crossroads — crossroad neither provide service nor taking calls after receiving money from me

 delhiashish on Jul 24, 2017
I had bought membership for doorstep service on 17-apr-2017 but no services have been provided yet. Booked for service thrice but no one turned up. Neither there was any call from them to inform customer. I had sent 12 mails and no reply from crossroads. Called them atleast 8-10 times but everytime they assure of getting car serviced, but only promises. Complaint no. Is 414860.
If you can't provide service then why do you fool people into buying your annual subscription. I think i have to go to consumer court and turn to social media to make you guys famous.
Company name and address:
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Crossroads — complaint as no services provided and refund request

 Raghvi Bindal on Jul 23, 2017
Worst services.
Sales representatives called promptly till i paid and become member. I have paid an amount of 4000+21000 in last 2 months.
But i haven't received any service yet.
For the first time, i called them when my car broked down in way. But got no response or service even after several requests.
Then i booked a service and no representative came for servicing of car as per schedule. I called them several times but again got no response.
When i complaint, they asked me to drop an email to which again i have not received any response.
I want my money...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — service on wheels

 Shantul on Jul 21, 2017
I got a call from sales representative about sow feature of crossroads. He was very prompt till the package was not sold to me. Sales representative told to buy package and gave time slot of next day for service at doorstep. One person came to collect money and went back. No one came on the following day at the allotted time slot and after that as well. No call came. After 1 week, i called up customer care but they told me to drop a mail to customer care mail id.
For last 3 weeks i am dropping mails to customer care mail id but i am not getting any response back. Their auto reply says that...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — No service and no refund

 smartchaubey on Jul 12, 2017
I paid online rs. 8000/- on 9th jun2017 for service of my chevrolet captiva, they promised lots of things and confirmed that service will be done in next two days, after hundreds of calls and followup someone came on 18th jun with no clue what vehicle he is going to service and he carried all wrong service consumables and parts, i had no choice than to cancel the service and request for refund.
Since then, it is close to one month now but they did not refund my money, they stopped picking my phone, i have sent many mails copying their ceo mr. Harish kakhera but their customer care team rarely...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Services on wheels

 Premojjwal on Jun 28, 2017
Dear sir/ma'am,

I am a lifetime member of crossroads and using their "roadside assistance" service for quite long time. Basis my past experience with crossroads and seeing their prompt services in roadside assistance i decided to buy their other service "service on wheels" while their tele-sales team called me to buy this. The main usp was "door step servicing at convenience of time".

As the service of my car was due for over a month and i was challenging to find time for the same, on 23rd of june i managed some time from office work and decided to go for it. But which...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Sales assistant

 sharmin farjana on Jun 15, 2017
Hi, while buying clothes from crossroads campbelltown mall a sales assistant assists me on purchasing. Her name is barbara.. My docket num096593. My complaint is about her ridiculous rude behavior. During shopping i spend about 10mints on browsing my cloths.. When i have decided the one i will buy i put one dress on a different rack without hanger.. When barbara noticed that she asked me if i want that cloth and i replied sorry no. Her face looked very rude as i was thinking she shouldn't because it's her job to tidy up store when customer leave!! I was on counter to pay, she came back and didn't...
Complaint comments  Read comments Complaint category Credit Cards

Crossroads — Car servicing package [Resolved]

 mrani8 on Jun 14, 2017
Crossroads executive have called me 10 times for payment of inr 3000 for car servicing and stopped taking my call as soon as i made the payment. I have been chasing them as their customer care number but everytime they say that they will reply however i haven't recived any update from them yet. Their executive told me that service will be done the very next day however now they are saying it will take 10 days to get my car serviced. I want my money to be refunded asap.

Regards
Minal rani...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — Not providing services as per promised is contract.

 Arush Passi on Apr 24, 2017
Right now at 4:26 am i'm standing on the road from last 2 hours (Approx) i register my complaint at 2:33 am but no mechanic shows and even not a call from company to provide services. They are so useless fellows, they are providing false information to me when i called them, from last 1 and half hour they were saying mechanic will be there is 15 mins but no one shows until now....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Pathetic service_ service guy didn't turn up-waited for 4 hrs

 Ritesh Patnaik on Mar 8, 2017
I had availed doorstep car service from crossroads:
(Order # : cria-20170115-016703, subscription no: 596619142,
Cvv no. : 142, transaction id : 194924208525005, date : 15/01/2017, payment method : online, service tax no : aaecc5226hsd001, pan : aaecc5226h, product city : delhi ncr - rs 2499/-)

The entire followup i had to do. Initially they used to bug me by calling every other day to take their service and finally when i decided that i would take their service they forgot me after the payment. I made an online payment and booked it. There was no confirmation mail...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Took Money for Car Service. Never turned up. Pleas fell on deaf ears.

 Ritesh Patnaik on Mar 3, 2017
I have been using Crossroads as my roadside assistance service since 2014. In one of their cross selling products, after calling me innumerable times, I finally bought their Doorstep Car Service @2499 ( as sent by surendra@crossroadshelpline.com- Order # : CRIA-20170115-016703, subscription No: 596619142, CVV No. : 142, Transaction D : 194924208525005, Date : 15/01/2017, Payment Method : Online, Service Tax No : AAECC5226HSD001, PAN : AAECC5226H, Product City : Delhi NCR).

After selling their product, I had to follow-up to ask how to ask for confirmation of my payment and how to...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — CrossRoads - Selling SOW (Service on Wheel) service with fake promises to cheat their customers

 KaranD09 on Jan 30, 2017
Team CroassRoad,

I am a regular customer and been using cross road service from past 2+ years for road side assistance. On 12th of January, around 10 am I received call from crossRoads sales team to buy "service on Wheel service" for Rs 2500 from CrossRoads. During my conversation with one of the representative of sales team, call was transferred to Mr Yogesh Sachdeva, he introduced himself as "Sr. Team Leader ( Sales )".

Before buying this service, I clearly cross checked with him, if he can provide me this service on that very day(12th Jan) .Also, I asked him upfront...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Fraudulent behaviour for services

 Pushkar Mittal on Jan 9, 2017
Respected sir,
I bought Crossroads hatchback service contract on 26/11/2016. Paying Rs 2500 in cash.I bought this after a salesgirl called me from number +911139854208.
She told me that My car will be serviced within 48hours of payment. On 28, I called crossroads helpline number, they told me that i will receive a callback, even after 48 hours, i did not received one, so i called them again on 30th, on 30th, i was told that merchants are booked already, and i will get it serviced by 5th December. On 5th december, and i did not received any call, and when i called them, it was again...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Refund of rs2500 as service not done

 p k jaswal on Dec 14, 2016
Crossroads asked payment for service in advance which i paid rs 2500 for door step service on 26 oct 2016 for my car dl8cx4831 vide receipt no. 16144 dt 23 oct 2016. I am calling crossroad helpline no. 52630 from my mobile on daily basis but no call back * no one contacting for service. I am fed up & want refund of rs 2500 so that i can get service from other co. Pl arrange refund immediately....
Complaint comments  Read comments [2]Complaint category Car Service Centers

Crossroad — Harassment

 imankush4u on Dec 2, 2016
Crossroad customer care marketing team called me 4-5 times in a day even after replying to them that i am not interesting in their product. But the marketing team adhere to track and called again and again. I have requested them to remove my contact number from their record, but in vein.

Request to take legal action on crossroad for the benefit of other consumers as well....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Car Helpline Delhi Ncr Bakwas Company, Waste Of Money — Car Services @2499

 shekhawat87 on Nov 22, 2016
Fake hai y company, 16th nov 2016 i received call from this company.
Executive said that this is offer for you, you are an old customer to our company. we provide complete car services only 2499\- rs.

First i transfer the money to crossroad after that executive tele caller promises to me sunday our executive to come your home for car services.

But not received any call from this company. I'm many time try to call but not respond.

Sab fake h online call karte h or promisse karte h ki doorstep serives hai.
But koi y nhi batata ki address kha...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Roadside Assistance — Fraud service. Promise coupons with membership. Don't give them.

 akshaysuri on Aug 23, 2016
I purchased crossroad titanium lifetime membership(supposedly their most elite membership plan - http://www.crossroadshelpline.com/packages ) of on 29-Aug. I was promised a coupons kit would be delivered in 24 hours but it has been more than 4 weeks and no kit has been delivered to me.
Also I called and emailed the headoffice and customercare multiple times and each time they gave different reasons like it's in dispatch etc. but the coupons have not been delivered to me. This is a scam. The executives who sold me membership have sold those coupons to someone else and now making lame excuses.
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Calling everyday

 MMishra01 on Jul 4, 2016
Crossroads team calls me everyday without fail multiple times to sell their lifetime services. Firstly - they are pathetic- no tsure why they expect people to buy their services. Secondly, and more importantly - we dont need their services. And we have informed them everyday about this. Yet, they do not update their systems and harass us everyday.

This is getting beyond our patience and they are totally out of control. We are forced to take them to police and law and are going to wait for some response on this complaint or go further to complain against them in the courts....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroad — Crossroad cheaters

 Subhanshu Goyal on Jun 14, 2016
By this post i want to warn my freinds that nowadays companies like crossroads are cheating thier customers.
I am member of crossroads services since last many years. My current membership is with vehicle no. Dl7cdxxxx. As the vehicle was more than 10 years old, i have sold this vehicle no. Dl7cdxxxx. Now i requested crossroads to register my new vehicle no. Dl8czxxxx under my membership, but they are now asking me charges for that whereas at the time of taking membership i was told that you can change the vehicle at any time.
Earlier i was having one year subscription for my old car...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Crossroads — Daily calls

 Preeti_S on May 12, 2016
I was a member of crossroads in 2015. This year when my card came up for renewal i received a call informing me of the same. I informed crossroads that i am not interested in renewal any more and they should update their records with this information. However even after repeatedly informing them of the same i have been receiving calls on a daily basis for the last two months. this is highly irritating and harassing for the customer. There should be some mechanism by which if a customer is not interested the customer should not receive calls on the same matter again....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Car Helpline - Emergency Roadside Assistance — Best roadside assistance company

 Pandey Ji on Sep 27, 2014
Once i was driving with my wife on MG road, suddenly my car got breakdown. Fortunately i had a membership of cross roads. I called at their helpline number and asked for assistance. Thankfully a mechanic came with assistance. I thank cross roads....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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