Crossroads Customer Care
Crossroads
Customer satisfaction rating: 15%
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48
COMPLAINTS

Crossroads Customer Care

Crossroads

Address
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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1
down
2

Phone:
Phone:
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2
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2

Additional info
Kanpur
123/136 Kalpi Road, Char Khambha Kuan Chauraha, Kanpur
Uttar Pradesh - 208012
Phone: +91 93 3636 3636

Indore
29/30, Vardhan Complex RNT Marg, Indore - 452 000
Phone: 1800 419 0199

Mumbai
209, Jagruti apparment No - 2 Kasturba X Road No-3,
Borivali (East) Mumbai - 400066
Phone: 1800 419 0199

Jaipur
B-2, Pink Tower Behind Sahara Chamber, Tonk Road Jaipur,
Rajasthan - 302015
Phone: 1800 419 0199

Uttaranchal
99, Ashok Vihar Opp Vidhan Sabha, Haridwar Road Dehradun, 248001
Phone: 1800 419 0199


View More Information...

Customer satisfaction rating
15%
Complaints
48
Pending
1
Resolved
7
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Crossroads Complaints & Reviews

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Crossroads — regarding poor service

 pitti on Sep 17, 2017
I had bought membership for my four wheeler vehicle three days back but no services have been provided yet. I call to customer care for activate for membership card but long waiting i shift to direct team member who insist for this membership. After discussion she said will start your membership as soon as possible. But she simply said we launch new card so delay in process. When i call again customer care no. But every time this was busy which is not good its show bad services for customer. Neither there was any call from them to inform customer.
Please do the needful.

Regards,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Crossroads — false commitments made by crossroads executive

 Pankaj16 on Aug 30, 2017
Really dissatisfied, with all commitments made by rahul sexena of sales team. Sales team is making so many false commitment with customers which is really spoiling the name of crossroad company.

Issues faced:-
1) asked for service of my car in the next weekend (Saturday) from the payment made. But i have to wait for whole month to arrange the service at my door step.
2) i have been committed that 2 to 3 people will be coming, who will do the service and washing at my door step – the moment the service men reached at my residence for service my car, the only single...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — fraudulently charged money and not refunding back

 akndelhi on Aug 28, 2017
They cheated me by fraudently sold service on wheel package for rs.4000 two months ago. While confronted in their office with mr. Sanjeev, he accepted their mistake and apologised and promised me to refund the full amount rs.4000 within 45 days, which is now already over. They are not replying my several emails and not responding satisfactorily on the phone, also not transferring call to mr. Sanjeev. His email id is sanjeev@crossroadshelpline.com
I am unaware when i will get my refund back. I have their emails of agree for refund a proof also i have recorded phone calls for their fraud....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — harassment by calling again and again

 Deepti Saxena13 on Aug 19, 2017
I want to put up this complaint after i have received end number of calls from crossroad landline and mobile numbers even after telling i don't have car now they call daily 20 times and do bad talks please remove my number from list and take action against people calling daily. I am really feed up with this car helpline and want to lodge complaint regarding the same. Please take immediate action...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Crossroads — crossroads 50000 km car service cancellation

 Asif iqbal 2104 on Aug 19, 2017
I have booked routine service (Oil change, filter change, air filter change etc) of my car at 50000 km. Cross roads gave me service date on 3th july 2017. On 3july they told it cant be done as they are too busy. It was very difficult for me because i got a job abroad and supposed to fly on 5th july 2017. I was suppose to sell the vehicle after the service, so i called customer care and cancelled my service and asked for refund. Customer care told me to e mail to the company. All my efforts went in vein when every time an automated mail comes from cross roads and says we will contact you 48 hours....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — unable to get answers and refund

 Shruti G 87 on Aug 7, 2017
I understand this is not a big issue nationwide but it matters to me. It has been 3 months since a company called crossroads in delhi asked me to pay 2500 for car servicing (Which i did) and they did not service the car, nor return the money. For 3 months they have been says please wait for two days every time i call or email. I complained at the consumer forum but they guided me to the same solution. I don't know who else to complain to. I have been running after them for 3 months with and they keep telling me to come or call or email again. They have received complaints from other customers as...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — fraud in the name of service policy

 Iamdoctor on Aug 6, 2017
I had purchased crossroads emergency breakdown service about 3 months ago. Though i never met with a vehicle breakdown during this time and have not yet availed of this service. After about a month of purchasing a policy, i started getting frantic calls from their sales team about a car service policy. I was reluctant to buy this additional policy but the sales team persuaded me by offering a low cost deal and saying that the service would be done on the doorstep and that too on my placing a request just 24 hours before. They also promised to send me a free gift (A car toolkit) with-in a week of...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — car door step service

 rajeev67mathur on Aug 5, 2017
Dear cross road,

Congratulations on your pathetic service. Below is my sad story of booking and not receiving your doorstep service.

Package type: premium p1 delhi ncr
Membership id:xxxxx
Membership strart date: march 04, 2017
Membership expiry date march 03, 2018
Number of service : 1
Used /available: 0/1

I had booked your service on following dates but it is not delivered yet.

Dtae march 21, 2017
Ticket no: 390642
Status: cancelled

Date april 23, 2017
Ticket no: 399724
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — refund pending

 Simran Bakshi on Jul 29, 2017
The company failed to provide service for which i had made a pre payment of rs.3000 in december 2016.
The company is constantly delaying the refund even after constant mails and phone calls. It has already been 7 months.
The customer service is useless and are non responsive to mails sent. It is standard of any company to take 30-45 days for refund but this has crossed all limits...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — crossroad neither provide service nor taking calls after receiving money from me

 delhiashish on Jul 24, 2017
I had bought membership for doorstep service on 17-apr-2017 but no services have been provided yet. Booked for service thrice but no one turned up. Neither there was any call from them to inform customer. I had sent 12 mails and no reply from crossroads. Called them atleast 8-10 times but everytime they assure of getting car serviced, but only promises. Complaint no. Is 414860.
If you can't provide service then why do you fool people into buying your annual subscription. I think i have to go to consumer court and turn to social media to make you guys famous.
Company name and address:
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Crossroads — complaint as no services provided and refund request [Resolved]

 Raghvi Bindal on Jul 23, 2017
Worst services.
Sales representatives called promptly till i paid and become member. I have paid an amount of 4000+21000 in last 2 months.
But i haven't received any service yet.
For the first time, i called them when my car broked down in way. But got no response or service even after several requests.
Then i booked a service and no representative came for servicing of car as per schedule. I called them several times but again got no response.
When i complaint, they asked me to drop an email to which again i have not received any response.
I want my money...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — service on wheels [Resolved]

 Shantul on Jul 21, 2017
I got a call from sales representative about sow feature of crossroads. He was very prompt till the package was not sold to me. Sales representative told to buy package and gave time slot of next day for service at doorstep. One person came to collect money and went back. No one came on the following day at the allotted time slot and after that as well. No call came. After 1 week, i called up customer care but they told me to drop a mail to customer care mail id.
For last 3 weeks i am dropping mails to customer care mail id but i am not getting any response back. Their auto reply says that...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — No service and no refund [Resolved]

 smartchaubey on Jul 12, 2017
I paid online rs. 8000/- on 9th jun2017 for service of my chevrolet captiva, they promised lots of things and confirmed that service will be done in next two days, after hundreds of calls and followup someone came on 18th jun with no clue what vehicle he is going to service and he carried all wrong service consumables and parts, i had no choice than to cancel the service and request for refund.
Since then, it is close to one month now but they did not refund my money, they stopped picking my phone, i have sent many mails copying their ceo mr. Harish kakhera but their customer care team rarely...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Services on wheels [Resolved]

 Premojjwal on Jun 28, 2017
Dear sir/ma'am,

I am a lifetime member of crossroads and using their "roadside assistance" service for quite long time. Basis my past experience with crossroads and seeing their prompt services in roadside assistance i decided to buy their other service "service on wheels" while their tele-sales team called me to buy this. The main usp was "door step servicing at convenience of time".

As the service of my car was due for over a month and i was challenging to find time for the same, on 23rd of june i managed some time from office work and decided to go for it. But which...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Sales assistant [Resolved]

 sharmin farjana on Jun 15, 2017
Hi, while buying clothes from crossroads campbelltown mall a sales assistant assists me on purchasing. Her name is barbara.. My docket num096593. My complaint is about her ridiculous rude behavior. During shopping i spend about 10mints on browsing my cloths.. When i have decided the one i will buy i put one dress on a different rack without hanger.. When barbara noticed that she asked me if i want that cloth and i replied sorry no. Her face looked very rude as i was thinking she shouldn't because it's her job to tidy up store when customer leave!! I was on counter to pay, she came back and didn't...
Complaint comments  Read comments Complaint category Credit Cards

Crossroads — Car servicing package [Resolved]

 mrani8 on Jun 14, 2017
Crossroads executive have called me 10 times for payment of inr 3000 for car servicing and stopped taking my call as soon as i made the payment. I have been chasing them as their customer care number but everytime they say that they will reply however i haven't recived any update from them yet. Their executive told me that service will be done the very next day however now they are saying it will take 10 days to get my car serviced. I want my money to be refunded asap.

Regards
Minal rani...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — Not providing services as per promised is contract.

 Arush Passi on Apr 24, 2017
Right now at 4:26 am i'm standing on the road from last 2 hours (Approx) i register my complaint at 2:33 am but no mechanic shows and even not a call from company to provide services. They are so useless fellows, they are providing false information to me when i called them, from last 1 and half hour they were saying mechanic will be there is 15 mins but no one shows until now....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Pathetic service_ service guy didn't turn up-waited for 4 hrs

 Ritesh Patnaik on Mar 8, 2017
I had availed doorstep car service from crossroads:
(Order # : cria-20170115-016703, subscription no: 596619142,
Cvv no. : 142, transaction id : 194924208525005, date : 15/01/2017, payment method : online, service tax no : aaecc5226hsd001, pan : aaecc5226h, product city : delhi ncr - rs 2499/-)

The entire followup i had to do. Initially they used to bug me by calling every other day to take their service and finally when i decided that i would take their service they forgot me after the payment. I made an online payment and booked it. There was no confirmation mail...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Took Money for Car Service. Never turned up. Pleas fell on deaf ears.

 Ritesh Patnaik on Mar 3, 2017
I have been using Crossroads as my roadside assistance service since 2014. In one of their cross selling products, after calling me innumerable times, I finally bought their Doorstep Car Service @2499 ( as sent by surendra@crossroadshelpline.com- Order # : CRIA-20170115-016703, subscription No: 596619142, CVV No. : 142, Transaction D : 194924208525005, Date : 15/01/2017, Payment Method : Online, Service Tax No : AAECC5226HSD001, PAN : AAECC5226H, Product City : Delhi NCR).

After selling their product, I had to follow-up to ask how to ask for confirmation of my payment and how to...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — CrossRoads - Selling SOW (Service on Wheel) service with fake promises to cheat their customers

 KaranD09 on Jan 30, 2017
Team CroassRoad,

I am a regular customer and been using cross road service from past 2+ years for road side assistance. On 12th of January, around 10 am I received call from crossRoads sales team to buy "service on Wheel service" for Rs 2500 from CrossRoads. During my conversation with one of the representative of sales team, call was transferred to Mr Yogesh Sachdeva, he introduced himself as "Sr. Team Leader ( Sales )".

Before buying this service, I clearly cross checked with him, if he can provide me this service on that very day(12th Jan) .Also, I asked him upfront...
Complaint comments  Read comments Complaint category Car Service Centers

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