Crossroads Complaints & Reviews

Several representatives call from CrossRoads company saying that my membership is expired and I need to renew that. Even after telling them so many times that my membership is there until 2027, they are not understanding. Even one of their employees said this in threatening tone "if you don't do as we say, better not call us for any support". This is seriously insane.
I renewed my membership for 4 years in November 2021 (i was given 2 year bonus extension as well). I got a invoice for Rs. 3067 as well for the same from company. Now starting Nov 2022, they are calling me from backend teams and saying that the membership I purchased last time has ended as it was for 1 year only.
This is a complete fraud going on in which their sales team and customer care team is involved.

I am a senior citizen with age 67 years. We had taken membership of cross roads for our three cars together. We received receipt from them with validity upto 2025 for all 3 cars. Now they are providing service of 2 cars by 2025, but have refused to provide service of one car. According to them services of our car DL8CAW9970 has expired on 2023. They say that their RSA had done some fraud in similar way with many customers and now they have...

Fraud company!! I wanted assistance in Hyderabad for petrol and during first phone call they said no they don't provide this assistance. When I shouted at them saying that I have membership and it is clearly mentioned that this service is there then the executive said yes they will assist.
After that they said it will take 40 minutes for the same whereas the petrol pump was nearby to where the car was stuck, upon asking them as to...

I paid Rs 4000( Receipt nr 4493 for Swift Dezire Car (2013) on 31st january 2022 on the promise that my car would be serviced by Wednesday 2nd February.
This was done with repeated pleadings by Ms Kavya Lady Sales Executive for notching
her monthly targets and interventions by Supervisor Mr Deep Rana that they
would ensure the best service with Syntjetic Oil by best Mechanics.

There was no call from Crossroads...

Crossroad is a Fraud company. They are actually running a scam . They call you in the pretext of giving package .
Don't buy their package or even pick up the renewal call.
Hundreds of people are already become their victim. There are hundreds of complaint on internet/reviews against them but since no one has taken any legal action yet, their scam is continue.

Every year I get a call from CrossRoad company saying that my membership is expired and I need to renew that same. So, I renewed my membership for 4 years on 9 March 2021. I got a invoice (for Rs. 2700) as well for the same from company. Now today (21 May 2022), they again called me saying that the membership I purchased last time has ended as it was for 1 year only. When I talked about the invoice that I got last year for 4 years, then they...

They are calling daily to take the membership.
i have told them that i am not intrested still their agents abuse on phone and keep calling. please help.

I paid Rs 2500 to CrossRoads India as per below details:

Date Narration Ref.No. Value Dt Withdrawal Amt.
26/12/21 KQSXS44LAF42LNOVD4/PAYUCROSSROADSINDIAA [protected] 26/12/21 2500

They promised below

Membership id - [protected]
Subscription/Package name - PAN INDIA TITANIUM (ALL INDIA)
Amount(Rs.) - 2500.00
Registered Mobile - xxxxxx1834
Date: 26 Dec 2021br...

I paid a total of 14, 000/- (7000x2) during Dec 2020 towards 2 services validity 2 years with a FREE KIT and online GIFT voucher worth 5000 for 2 of my vehicles. I awaited one service each car during Dec 2020 and they delivered ONE kit saying the other will be sent later. Till date not received. No free online gift voucher received. Worst when I approached them for the second service during Dec 2021/ Jan 2022 I was told the validity of my...

I had availed pan India life time services from cross roads ph. no. 47090909
payment for service was made via receipt no. 7010 dated 28.10.2016 via cheque no. -498484 amounting 2600/- for vehicle No. UP16AF-7693
on 01.03.2022 my vehicle didnt started i called helpline no. they refused to give service stating that this service is valid up to 3 or 4years you have to again take membership at the time of taking scheme i was not communicated that service is for limited period attachment mail from cross roads clearly depicts service is for life time of vehicle
this is how they cheated by taking money in advance and misguiding people by LIFE TIME SERVICES NAME
pl. look in to the matter and do need ful

I receive at least 2-3 calls per week from this road side assistance company called Crossroads. I had purchased their annual plan once and I started receiving calls 6 months after my purchase for renewal. On repeated requests that I will renew later, they still kept calling. I then clearly told them that I do not need the service and bought another service. They have been calling without fail since then and I have told them multiple time now that I do not need the service.

I would want to request strict action against them.

I purchased their subscription for a year, after the expiration of the service they keep calling me. They call me at least 3-4 times a day even though I have asked them to stop multiple times.

Dear team
I am really frustrated and upset with the call received from crossroads..I have communicated to all executive from last 2 months that I have took 2 years membership from crossroads but no one really wish to check and ask for the receipt but telling me that as per record membership expires.

I have received almost one call a day every day and the executive is really in hurry and very rude and they called just the sake of call .Today is hight that she told me so do one thing put your number on DND (number which I received the call +[protected] so that u will not received the call .
She have not asked me for any receipt to check if customer is insisting that I have membership of 2 years.
Here I am attaching the receipt.
Thanks and regards
Purti Mehra
91-[protected]

I called CUSTOMER service for help finding a pharmacy. The first reb was very UNPROFESSIONAL. She wasn't equipped to answer or help with anything. I was prescribed meds earlier today. But the pharmacy don't fill the meds. So now I can't get some help finding one. I was advised to walk to different pharmacy to get help. Which now I've been too 3 pharmacy. And I can't reach or contact the people I seen or talked to cause everything go to a call center that CAN'T help with ### . I spoke with a supervisor consuello who was VERY RUDE. And short tempered. I will be looking to leaving crossroads. I can tell that they only use to dealing and treating everybody like drug addicts.

I had a crossroads membership a couple of years back. Once my membership expired, I did not want to continue, however, the company kept on calling me everyday, at times thrice or 4 times a day to renew. I asked them to delete me number and not call me but they keep on bugging me till date. I spoke to their managers and asked them to not call me but this company is so shameless that they continue calling till date. Never ever should anyone take any membership from them. Else they will keep on bugging you perpetually. Worst customer service. They are so shameless, you do anything to them, they wont stop calling you ever.

This company starts calling for renewals everyday morning to evening. The parasites don't stop even after numerous requests as well as post on twitter. The shameless have become bolder and needs to be punished with exemplary fine. They call from different nos.

I have been continuously getting calls every day since last 2 yrs to renew membership even though I had lifetime membership. I have even sold my car, so, anyways not interested in renewal. Please stop calling, had requested each of your customer executives since last 2 yrs. In case your executives still call, I would be forced to submit a formal police complaint. Please note to DND my number ([protected]- Dr Lakshya)
Thanking you in anticipation

My name is Jayant Dutt and i am being continuously harassed for past year by call center executives of crossroads to renew my membership even though it expires in 2024. They call me every alternate day despite telling them every single time not to harass me. Today I received a call from [protected].

My name is Abhay Rastogi and i am being continuously harassed for past 2 years by call center executives of cross despite telling them every single time not to call

I have been receiving unsolicited calls from crossroads frequently even though I have told them on many occasions that I don't own any car. Today one lady named Anjali (Telephone No. [protected]) called on my office mobile phone and abused straight on my face. I am a Government employee and when she called me I was on my duty. Kindly take action against your executive else I will register a written complaint against her with Delhi Police and Ministry of Consumer Affairs. Kindly send compliance report of the action taken against her ASAP.