Crossroads Customer Care
Crossroads
Customer satisfaction rating: 2%
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COMPLAINTS

Crossroads Customer Care

Crossroads

Address
Cross Roads House, H.O : X -1, Okhla Industrial Area, Phase II
New Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Additional info
Kanpur
123/136 Kalpi Road, Char Khambha Kuan Chauraha, Kanpur
Uttar Pradesh - 208012
Phone: +91 93 3636 3636

Indore
29/30, Vardhan Complex RNT Marg, Indore - 452 000
Phone: 1800 419 0199

Mumbai
209, Jagruti apparment No - 2 Kasturba X Road No-3,
Borivali (East) Mumbai - 400066
Phone: 1800 419 0199

Jaipur
B-2, Pink Tower Behind Sahara Chamber, Tonk Road Jaipur,
Rajasthan - 302015
Phone: 1800 419 0199

Uttaranchal
99, Ashok Vihar Opp Vidhan Sabha, Haridwar Road Dehradun, 248001
Phone: 1800 419 0199


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Customer satisfaction rating
2%
Complaints
32
Pending
2
Resolved
0
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Crossroads Complaints & Reviews

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Crossroads — Not providing services as per promised is contract.

 Arush Passi on Apr 24, 2017
Right now at 4:26 am i'm standing on the road from last 2 hours (Approx) i register my complaint at 2:33 am but no mechanic shows and even not a call from company to provide services. They are so useless fellows, they are providing false information to me when i called them, from last 1 and half hour they were saying mechanic will be there is 15 mins but no one shows until now....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Pathetic service_ service guy didn't turn up-waited for 4 hrs

 Ritesh Patnaik on Mar 8, 2017
I had availed doorstep car service from crossroads:
(Order # : cria-20170115-016703, subscription no: 596619142,
Cvv no. : 142, transaction id : 194924208525005, date : 15/01/2017, payment method : online, service tax no : aaecc5226hsd001, pan : aaecc5226h, product city : delhi ncr - rs 2499/-)

The entire followup i had to do. Initially they used to bug me by calling every other day to take their service and finally when i decided that i would take their service they forgot me after the payment. I made an online payment and booked it. There was no confirmation mail...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Took Money for Car Service. Never turned up. Pleas fell on deaf ears.

 Ritesh Patnaik on Mar 3, 2017
I have been using Crossroads as my roadside assistance service since 2014. In one of their cross selling products, after calling me innumerable times, I finally bought their Doorstep Car Service @2499 ( as sent by surendra@crossroadshelpline.com- Order # : CRIA-20170115-016703, subscription No: 596619142, CVV No. : 142, Transaction D : 194924208525005, Date : 15/01/2017, Payment Method : Online, Service Tax No : AAECC5226HSD001, PAN : AAECC5226H, Product City : Delhi NCR).

After selling their product, I had to follow-up to ask how to ask for confirmation of my payment and how to...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroads — CrossRoads - Selling SOW (Service on Wheel) service with fake promises to cheat their customers

 KaranD09 on Jan 30, 2017
Team CroassRoad,

I am a regular customer and been using cross road service from past 2+ years for road side assistance. On 12th of January, around 10 am I received call from crossRoads sales team to buy "service on Wheel service" for Rs 2500 from CrossRoads. During my conversation with one of the representative of sales team, call was transferred to Mr Yogesh Sachdeva, he introduced himself as "Sr. Team Leader ( Sales )".

Before buying this service, I clearly cross checked with him, if he can provide me this service on that very day(12th Jan) .Also, I asked him upfront...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Fraudulent behaviour for services

 Pushkar Mittal on Jan 9, 2017
Respected sir,
I bought Crossroads hatchback service contract on 26/11/2016. Paying Rs 2500 in cash.I bought this after a salesgirl called me from number +911139854208.
She told me that My car will be serviced within 48hours of payment. On 28, I called crossroads helpline number, they told me that i will receive a callback, even after 48 hours, i did not received one, so i called them again on 30th, on 30th, i was told that merchants are booked already, and i will get it serviced by 5th December. On 5th december, and i did not received any call, and when i called them, it was again...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Refund of rs2500 as service not done

 p k jaswal on Dec 14, 2016
Crossroads asked payment for service in advance which i paid rs 2500 for door step service on 26 oct 2016 for my car dl8cx4831 vide receipt no. 16144 dt 23 oct 2016. I am calling crossroad helpline no. 52630 from my mobile on daily basis but no call back * no one contacting for service. I am fed up & want refund of rs 2500 so that i can get service from other co. Pl arrange refund immediately....
Complaint comments  Read comments [1]Complaint category Car Service Centers

Crossroad — Harassment

 imankush4u on Dec 2, 2016
Crossroad customer care marketing team called me 4-5 times in a day even after replying to them that i am not interesting in their product. But the marketing team adhere to track and called again and again. I have requested them to remove my contact number from their record, but in vein.

Request to take legal action on crossroad for the benefit of other consumers as well....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Car Helpline Delhi Ncr Bakwas Company, Waste Of Money — Car Services @2499

 shekhawat87 on Nov 22, 2016
Fake hai y company, 16th nov 2016 i received call from this company.
Executive said that this is offer for you, you are an old customer to our company. we provide complete car services only 2499\- rs.

First i transfer the money to crossroad after that executive tele caller promises to me sunday our executive to come your home for car services.

But not received any call from this company. I'm many time try to call but not respond.

Sab fake h online call karte h or promisse karte h ki doorstep serives hai.
But koi y nhi batata ki address kha...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Roadside Assistance — Fraud service. Promise coupons with membership. Don't give them.

 akshaysuri on Aug 23, 2016
I purchased crossroad titanium lifetime membership(supposedly their most elite membership plan - http://www.crossroadshelpline.com/packages ) of on 29-Aug. I was promised a coupons kit would be delivered in 24 hours but it has been more than 4 weeks and no kit has been delivered to me.
Also I called and emailed the headoffice and customercare multiple times and each time they gave different reasons like it's in dispatch etc. but the coupons have not been delivered to me. This is a scam. The executives who sold me membership have sold those coupons to someone else and now making lame excuses.
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Calling everyday

 MMishra01 on Jul 4, 2016
Crossroads team calls me everyday without fail multiple times to sell their lifetime services. Firstly - they are pathetic- no tsure why they expect people to buy their services. Secondly, and more importantly - we dont need their services. And we have informed them everyday about this. Yet, they do not update their systems and harass us everyday.

This is getting beyond our patience and they are totally out of control. We are forced to take them to police and law and are going to wait for some response on this complaint or go further to complain against them in the courts....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroad — Crossroad cheaters

 Subhanshu Goyal on Jun 14, 2016
By this post i want to warn my freinds that nowadays companies like crossroads are cheating thier customers.
I am member of crossroads services since last many years. My current membership is with vehicle no. Dl7cdxxxx. As the vehicle was more than 10 years old, i have sold this vehicle no. Dl7cdxxxx. Now i requested crossroads to register my new vehicle no. Dl8czxxxx under my membership, but they are now asking me charges for that whereas at the time of taking membership i was told that you can change the vehicle at any time.
Earlier i was having one year subscription for my old car...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Crossroads — Daily calls

 Preeti_S on May 12, 2016
I was a member of crossroads in 2015. This year when my card came up for renewal i received a call informing me of the same. I informed crossroads that i am not interested in renewal any more and they should update their records with this information. However even after repeatedly informing them of the same i have been receiving calls on a daily basis for the last two months. this is highly irritating and harassing for the customer. There should be some mechanism by which if a customer is not interested the customer should not receive calls on the same matter again....
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Car Helpline - Emergency Roadside Assistance — Best roadside assistance company

 Pandey Ji on Sep 27, 2014
Once i was driving with my wife on MG road, suddenly my car got breakdown. Fortunately i had a membership of cross roads. I called at their helpline number and asked for assistance. Thankfully a mechanic came with assistance. I thank cross roads....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Crossroads Car Helpline, Delhi Ncr — Worst service, waste of money

 Ajay Pratap Singh Chauhan on Feb 11, 2014
I have car helpline service for close to 5 years however, i have experienced awful service last time. I waited for more than 1 hour for someone to help me. My car broke down and it took more than One hour 30 mins to send help. Today (12th Feb 2014) I called them and infomred that I have sold my old car and bought a new card and would like to transfer remaining service on my new car however, Customer Care Representative (Mala) who actually does not know meaning of Customer Care straightway asked me to buy a new plan for a new car. This is no where written in their terms and condition. I strongly...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Car And Bike Helpline — Improper service

 akshay546 on Jun 16, 2013
crossroads in not providing the services it promises to .. i had a bad experience as my bike got punctured in the middle of the night at 11 pm ... and after calling at the crossroads call center a guy reached late almost 1 hour later and replaced the tire tube with a new one and charged me 300 rs. for the same, and the tube lasted only for next 4 to 5 days and again the tube busted in the middle of nowhere .. and i felt cheated for getting the proper service....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Crossroad — Crossroad billed for coolant however it was leaking

 jso15 on Feb 20, 2013
( I had send this mail to care@crossroadshelpline.com & care@cria.co.in but still got no reply on that however when I called their customer care they firstly said to mail them on provided mail i.d.'s & when I tell them that I am not getting reply then they disconnect the call again & again)


Subject : Complaint against mechanic and refund request.



Respected Sir,

I am a registered customer with your company bearing card No.90250767/058 for my vehicle- Santro (DL3CY 5053).

On 11th Feb. 2013, I was...
Complaint comments  Read comments [2]Complaint category Cars, Vans & SUVs

Crossroads Car &bike Helpline — Mistreat & harrased by them

 Mukul Jain on Nov 18, 2012
Hi,

I'm Mukul jain a customer of your Company since 2006, having a membership no.90270451/969 bearing Privilege Member.

I have a Skoda Octavia diesel car for which i have logged a complaint in your cust care on 18 Nov. 2012 at 12:00pm bearing complaint no . 209, my complaint was that my car battery has somehow got discharged & i have precisely told that executive to bring a bigger battery so that it can easily start the car.

Your guy came with the small battery from which you can barely start a new age Swift diesel car, he tried for 5-10 minutes...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Crossroad Helpline Delhi, Ncr — Escalation for no help - Privilege Member Card # 90272221/5‚Äč25

 bhuvnesh_sharma on Sep 25, 2012
Hi

My had a Privilege Member Card # 90272221/525.

Below is the summary of incident happened on On Saturday 22nd Sep 2012.

My car broke down on 12:45 pm. I called Cross road at 12:50 pm and received a complaint number #650 with resolution time of 30 mins.
1. I called Cross road again at 13:20 pm after getting no help in 30 mins. They asked me to wait for another 20 mins.
2. I called again Cross road at 13:40 pm after getting no help in 50 mins from my complaint registration. They asked me to wait for 40 mins and hanged the phone without...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads Car Helpline — Poor service by Crossroads Car Helpline

 saurabhgulati1983 on Sep 5, 2012
Hi,
This is regarding a complaint against Crossroads Car Helpline. I want to highlight the agony that I suffered on the 30th of August, 2012 when my car broke down due to a flat tyre.

I have availed Crossroads Car Helpline service for three of my cars. My member ID is 90141834/350 and the car for which I want to raise this complaint is Hyundai Getz.

At 5-15 pm on 30th August, 2012, I called up Crossroads as I had a punctured tyre. I was assured of service in 30 mins, and the complaint number was issued to me which was 722. Till 8 pm, no mechanic turned up for...
Complaint comments  Read comments Complaint category Car Service Centers

Crossroads — Bad Service of Crossroads ,Wrong Attitude of Executives & Managers - Need Refund

 rajat.bhalla on Aug 29, 2012
Dear Mr. Lakhera,

Hope you are doing well!

My Card ID number is 90281200/416 and I made the payment to CrossRoads about 20-25 days back.

This email is less a complaint email and more a disappointment of services provided by your company.

When I was going to take the membership from your company and was in process of making the payment, at that time I got several calls and follow-ups from your company and that really impressed me about how fast your company is.

After making payment I was not aware that I need to call myself...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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