[Resolved]  Crossroads Car Helpline — Refuse to take the complaint

I am crossroads membership for the past more then five years. i want to bring one incident to the picture which i faced yesterday on 18/08/2009, which made me feel that the crossroad has now not proving any service or doen't want to provide service.
I was travelling from south delhi (CGO Complex) to North Delhi at my residence when my car horn stop working, i was on the busiest road INA Flyover i was to catch the ring road from AIIMS and the car horn wa not working. istopped and call the crossroads for checking, i made 4 calls after that i got the number and when i asked them to send the person to see the problem they refuse to take the complaint, by giving the argument that it is not covered under breakdown.i asked them how person can drive the car without the horn on the busiest roads in delhi. Then further told me sir we donn't take complaint regarding the headlights, horn etc. Someone senior should answer that if person is traveling on highway in night headlight doesn't work then how can he drive. Crossroads have now been to very bad state