CSC — Driver's verbal abuse & took extra money

My wife just commuted by Bus Driver's verbal abuse of AP11Z 2993 (1P/25) from Gandhi Hospital to Alwal Police Quaters. The conductor of the bus was standing at men's poriton of the bus and didnt come to ladies section to collect ticket. By the time he came the bus had reached Trinulgheery. So my wife tols him to give ticket for Alwal Police Quaters. He asked where did she board the bus from. She informed Gandhi Hospital. So he took 10Rs from her and refused to give the rest change. The ticket from Gandhi Hospital to Alwal is 7 Rs but here conductor took additonal 3Rs for taking ticket late. When she argued with him he started saying some rubbish in Telegu. As my wife does not understand Telegu he was speaking more in the same language and refused to return the money. We never knew that in RTC bus we have late fee also. This is just a way of making money. We dont know that conductor's name but he should be punished as this is not right. Do you expect a lady to get up from her seat and walk to men's section where driver is standing and chatting with passenger to take ticket. The conductor was very rude and harsh. When asked to return money he asked her to go to the depot and comaplin as if the bus is his ancestor's property.

I am quite sure that there would be no action taken for this complaint of mine. I have never seen such corrupt state where people loot others in open and nobody takes any action.