D-Mart — Improper After Sales Service

 
8 Reviews
 s_pophali
Hi,

On 5th-June-2011, I purchased two sleeve less Knitshrunks (Banian). It was written in the store that "Plz do not open the packing" for the hosiery items. I did purchase (Rs.208) two VIP banians after looking at the packaging (photo) and without opening it up. But after a weeks time when I opened a pack for using it, I found that it was banian with sleeves. There was no mention of the type of banian packed inside on the outer packaging, only a misleading photo was printed on that.
I did approach the store on next day for a replacement, but got a replay that the items sold can't be exchanged after a weeks time.
I want my items to be replaced with the one I require, because I should not be paying for the stores mistake.

I do have the original bill and the photo of the signage put on the hosiery rack of the store.
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It was a very bad experience on 1st July 2011 at around 12 noon I visited D’ mart- pune located on Aga khan palace road,
I was very shocked and surprised to hear from the D’ Mart employee Mr. Atish Gaikwad coming towards one of my friend and ordering him to disconnect the phone call (as my friend was talking on his personal mobile phone with his family). The reason he was told is that they (D’ mart) don’t allow talking on phones and sharing offers/MRP to friends or family. Mr. Gaikwad was using tough language and not at-all having manners to speak to a customer. He straight away started blaming that you have come here to disclose the rates (I think he has used “Bench Marking” term) to their competitors. Then my friend also was very upset as he was visiting for the first time from Bangalore to pune and that too in D’mart store. It was also very embarrassing situation for me, and then instead of arguing with Mr. Gaikwad, we thought of speaking to the Store Manager on this issue. Firstly he himself was pretending to be a floor manger and the main store manager is on leave- was told to us. The argument lasted for almost 20 to 25 minutes & then requesting to another employee standing nearby guided us to manager’s cabin. Before we could meet the Manger Mr. Gaikwad already reached him and informed him all the matter in his style,
I showed him the last dialled numbers (they were all Papa, Mummy, Nilesh- Bro, etc) and also informed him how Mr. Gaikawad started the argument without even thinking about D Mart’s image. But Now instead of apologising or saying sorry the Manger (Mr. Onil) too supported his employee and informed us to next time come with family members rather than keep on calling every one and informing them the best rates. This was height of nonsense people in D Mart. Then i requested the manager to show us about the company’s term and conditions or any policy letter stating not to use phone while shopping or not to disclose the rates to anyone.
I am having the full voice recording of the argument between us and D Mart’s mangers.
It was for the first time I came to know from D’mart that talking on phone is not allowed while shopping (Mr. Atish gaiwad’s courtesy) next time I will never visit the store and suggest other too the same.
bull D Mart!!!
very bad managment
Why there is no reply from D Mart management for the above issue?
Still sleeping ?
This is a very sad incident I would like to bring to your notice. The coca cola bottle blasted on our face. Reached the manager Mr Sushant to get this issued noticed, the response we got from him was " asa incident tho regular basis pe hota rehata hai uspe hum kya kar sakte hai". This response was not expected from the manager. This is not the customer service we are expecting from the staff. When asked the manager what's the next step the manager asked to clean our self and stand under the hot sun to get our self dried. The quote of the manager was pathetic. Manager stated " I cannot do anything else for you"

I Felt what the hell is this that if the manager is un able to resolve the issue of the customer then why is he there? Please get this issue resolved ASAP.

Being your regular customer I am expecting a positive and a speedy response from your end.
You guys... submit these comments or complaints onto the company website...
http://www.dmartindia.com/complaints.html

you have to bear in mind that each store is handled independently so whatever you say will always be heard by the one-sided management of that particular store... However if you mention this in the complaints section of the company website, the complaints are addressed directly by the head-office of the Dmart enterprise... that has much more of an effect than you can imagine, i have done this activity with another ice cream company and gotten a response within two days after which material was delivered on the 4th day by the company directly at my doorstep without me going anywhere... Case point here is great customer service for that quick response plus the fact that they actually heard me out..

You have to bring such issues to the notice of the company management... all the lower/middle-level store employees probably are not even concerned by the image of Dmart, the very store they represent... but if reported to a head office, a lost customer who faced customer dissatisfaction truly makes heads spin.
I PURCHASE NON-STICKY FRY PAN OF 1 YEAR WARRANTY FROM SOLAPUR OUTLET IN MAY 2012. IT STARTED STICKING ALL MATERIALS WHEN COOK IN DEC 2012 WITHIN 7MONTH.WHEN V APPROACH IN DEC 2012 TO YOUR MANAGER FOR CHANGE HE REFUSE TO DO SO WITHOUT BILL.WHERE AS WE WERE CARRYING WARRANTY CARD OF D"MART AND TREATED IN WRONG MANNERS. WHEN WE SHOWED HIM THAT MANUFACTURING DATE IS ALSO WITHIN YEAR TIME.WHEN WE GIVEN HIM WRITTEN COMPLAINT AND ASKED HIM TO GIVE ACKNOWLEDGEMENT HE REFUSE TO GIVE SO.
APART FROM THIS THEY NEVER GIVES FREE GOODS ON PURCHASING.ALL D'MART STAFF BEHAVE LIKE THEY DON'T NEED COSTUMERS.

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    D-Mart - Improper After Sales Service