[Resolved] Datacomp Web Technologies Ltd, Lic Software — asking to renew warranty compulsory as i am not able to use software without activation code | |||
Sir / Madam I have purchased LIC software on my wife's name NIKITA Y KUMBHARE in 2008, after one year this company taken constant followup to renew the warranrty in 2009. I did not renew the warranty in 2009 but I got the activation code to continue to use my software without paying amt. My PC was formatted especially C drive in 2010. LIC data backup taken only on c drive. so all data lost, to enter all information again i required to have LIC software. when contacted them these people again asked me to renew warranty and asked me to pay 2206/- My question was to avail the service of software why to renew the warranty unnecessarily as warranty only provides new updates (new LIC plans lauched). which at present I dont require . I am in tremondous financial loss because i neither have any data to contact my clients nor the LIC policy history. so i request you to look into this matter seriously, pl also guide me how i can teach lession to this company. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Once can charge or go for renewal of subscription only for new arrivals or continual upgradation of software. AND NOT FOR WORKING CONDITION OF PREVIOUSLY SOLD SOFTWARE.
IF THE DATACOMP webtechnologies ltd insisting you to pay for reinstalling of your own old version of software is wrong.
I also experienced with them same way. The made it such a way that the softer ware will not work properly or not at all work immediately after one year of purchase or one year after payment of their so called renewal charges. After big fight with their Mumbai Head office they sent me required code number for activation.
You please approach consumer forum for this. In general principles of law/business this kind of conditions will never hold good.
Once can compare the same kind of issue with similar type of company. for example if we buy Tally software (accounting software) which is working unconditionally for unlimited period of time. They demand for subscription only in case of major up gradation is required. I appreciate them for ever.
At the same time cursing this kind of substandard business practices of DATACOMP WEB TECH
LOCATION: BANGALORE