[Resolved]  dealextreme — Nothing Received after 60 days

On February 4th I ordered 2 SD cards & paid using Paypal. Dealextreme promised me a delivery in maximum 2 weeks.
On march 5th, a month after paying the goods I still had nothing at my door so I started a claim on Paypal. After that I got this email from DX:


Dear customer,
We apologize for any inconvenience caused to you. But we can not refund you because you have opened a dispute, in that case we can not operate your order, So would you please close the dispute firstly? Then tell us, we will refund you ASAP.

I was stupid enough to believe them & cancelled my claim at paypal.
That was the worse thing that I should have done because now, march 28th, I still have nothing.
Only thing I received was some corrupt email from DX:

Dear Customer,
Sorry for the delay.
Kindly inform you that your order was shipped on <2/23/2012 > with tracking number RT[protected]HK .The status of tracking number will not update so soon.
If after 4 weeks from shipment the order still doesn't arrive, you may contact us and we will follow up on the package.
Hope the items will be reached you smoothly and safely. We appreciate you can wait patiently.
If you need further assistance, please do not hesitate to contact us again.

If I check the tracking, item was not send on 2/23/2012 but on March 10th.
Today I still have nothing in my mailbox & did not receive any goods.

Be careful who you do business with because a company like Dealextreme is far away & I costs you a lot of money arguing on the phone.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I ordered a condenser microphone on 23 march and now it 1 April and till I don't have my mic and it was a MVP product. I thought it would be delivered in 24 hours but it has been 9 or 10 days, refund my money or give me the product.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    Hong Kong
    File a Complaint