Delhi Online Florist — Cheated by charging even when the online transaction resulted in error

Address:Delhi

Dear Sir,

On 13 Feb, I made a transaction of Rs.990 from my HDFC bank credit card, on the website of DelhiOnlineFlorists.com which after I entered all my credit card details, gave me an error screen.
After which I called them and they said they have not received any transaction order from me.
I sent them the screenshot of my payment detail credit card detail page by email, after which they never replied. HDFC bank told me that the DelhiOnline Florist still claimed the money and I couldn't do anything. They are a fraud company based in Kolkata- their phone numbers are: [protected], [protected], [protected]
and email id is: [protected]@rightflorist.in

They never took my order and never delivered what I ordered, but they charged me Rs.990
Please help me get my money back. I already have put a complaint in my Credit card bank, I really look forward to get my money back from this fraud company.
Thank you very much in advance.
Best regards,
Neha Malhotra
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Comments

Dear Sir/Madam

We really apologize for the inconvenience caused to you.

We want to sort out your issue.So we need some documents from you we need your mail id through which mail id you had placed this order.So kindly provide us your mail id.we are eagerly waiting for your reply.

You can also contact us on our customer service no. [protected], [protected], [protected] for further details between 8:30 am to 7:30 p.m (IST) or [protected]@rightflorist.in.

Thank you for visiting our website
Regards
Customer care
www.Delhionlineflorist.com
Hii

Please be away from this web site as they are fraud i have experianced today for Rs.2800/-

I am going to file a Cyber crime case on them.


Regards
Vijay Ram
[protected]
Raipur

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