[Resolved]  Deutsche Bank Credit Card — Charging Extra

Address:

Mumbai Suburban, Maharashtra

I am very disappointed and dissatisfied with Deutsche Bank Credit Card procedures.
I had a credit card bill to be paid on 28th March 2010 , so i had dropped the cheque for the same on 21st March, 2010.
One week prior to the due date. The cheque details are as follows. Cheque no-716275, Dated- 21st March, 2010. Bank- Ing Vysya Bank Ltd. Amount:-5630/-
I dropped the cheque at "Rays Clothing Ways" 10,Galleria, Hiranandani Gardens Powai Mumbai-76.
But bank had cleared cheque lately in April and in the next bill they have included the Late payment charges, Interest cahrged and all the fees which they
wanted to charge extra.
I already registered a complaint about this and the Request No is :- 63430. But they were not able to give me the details for cheque clearing.
They said "upon investigation cheque was recieved late", but there was no date information when it was recieved and cleared. Instead they given me a
offer of 50% wave off on Late Fee and Interest charges. First you will charge me unnecessarily and then giving me 50% discount on the amount which is charged unnecessarily.
So i requested to cancel my card as i am not satisfied with the service and the Request No for the same is :- 81734.
I dont want to break relation with your bank , but your bank made me to take this harsh step.

There are lot of questions unanswered for me as mentioned below ?

1) I got emailid head.[protected]@db.com,customer.[protected]@db.com from offical website of bank , why there is no repsonse, if you send mail ?
2) While i joined for this card for some years back there was no online payment option, i need to use cheque everytime time , why there is no standard
procedure for clearing cheque , why they can delay and charge extra charges???
3) Why i need to pay charges for the delay from the bank?
4) Why my issue not addressed from bank?
5) Why bank can't give details for Cheque clearing ???
6) Why common man at the losing end always?
7) Why you are not holding responsible the person who is collecting the cheque from drop boxes and providing it to you...?

Request No 63460 / Card number : [protected]

I hope somebody senior official from Deutsche Bank Credit Card will read my grievances and will kindly do the needfull at the earliest.

Thanking you in anticipation,

N.A.Santhosh,
Blue Nile, B-605,
G.L.Compound,
Nxt. Hiranandani Hospital,
Powai Mumbai - 400 076
Mobile:- [protected].
email:- santosh.[protected]@rolta.com