Dhanlaxmi Bank — Poor service and not providing the solution


I am new user of dhanlaxmi bank. I have a saving salary account opened with this bank by my company. The day i got my kit i. E. On 13th apr, 2011 i tried to login to my account using my internet id and password.Initially it was not taking and then after attempting 3-4 times my id got blocked. Since 13th apr, 2011 i am contacting their customer service sending email to activate or to unlock my account but no one bother to do that.

When i asked for the supervisor he told me there is no supervisor on the floor. When i am asking any email id or phone number of higher authorities i am getting a reply, we are not authorized to give the details. So in this situation what a customer will do?

Every time i send an email and auto generated email comes saying it will be done within 24 hours. But since 13th apr, 2011 the 24 hours never came.

I am attaching the email send my the customer care as follows:

"disclaimer: the subject line is specific to this case and should not be altered. All onward mail communication should be done as a reply and not as a new mail to keep the case history continuing.

Dear customer,

Thank you for writing to the customer care division of dhanlaxmi bank. We have received your query and the reference number is [customer care#83322] with subject " please activate my internet banking" we shall respond to it at the earliest.

To know more about our range of customized products and services, please visit www.dhanbank.com or call on our customer care number[protected] or visit your nearest branch.

Looking forward to a long and fruitful banking relationship with you,

Warm regards,

Team - customer care
Contact - [protected] "

"dear mr/mrs sinha,

Thank you for writing into the customercare division of dhanlaxmi bank.

We have received your mail and have understood its contents.

We would like to inform that your net banking id has been unlocked, you will be able to login to net banking within 24 hours and you will receive sms to your registered
Mobile number once it is unlocked.

Thank you for writing to us, we assure you that your queries/concerns are addressed at the earliest.

Should there be any further queries, please feel free to revert to us.

Happy net banking.

Customer care
Contact[protected] '

I am really sorry to say this is a pathetic service from dhanlaxmi bank. I am sick and tired of these guys. They do not value their word and do not know know to complete the task with in a tat which they say. I will never suggest anyone to open any account with this bank.

Hope i get some kind of help in future!!!
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Complaint comments 


Dhanlaxmi Bank should hire professionals who can help customers and make their systems ready before putting them on calls. Whenever I ask something I get a common answer like mobile phone companies give. "Sorry Sir, our system is down so I can not check the details now. Please call after sometimes." Do they think that they are running a mobile phone company? or a bank?

I am not able to add my personal Axis bank A/c as a beneficiary to transfer funds because their system is not able to locate my bank branch when I am searching with the IFSC code. I called up the customer support and spoke to Venkat. He had a sleepy voice which was difficult to understand. I am sure he was sleeping.

Venkat Could not understand the problem or never tried to and he did his own research and wasted my time. I called around 6.30 am in the morning. However, it's good to see that their customer support was open so early in the morning when other banks were not. But what's the use of sitting idle in front of a system that does not work.

After wasting time, he finally said the the IFSC code is wrong and I need to check with Axis Bank. But there was no problem with that code. I had checked with RBI website. You can also download the excel file from here http://www.rbi.org.in/scripts/FAQView.aspx?Id=65

Pls check this code and tell me how this is wrong.
Bank Name: Axis Bank Ltd.
Branch: Nimta
City: Kolkata
State: West Bengal
IFSC Code: UTIB0001141.

They should really take care of the quality of their services.

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    Dhanlaxmi Bank / DhanBank.com Phone
    +91 48 7661 3000
    +91 48 7661 7000 [Head Office]
    Dhanlaxmi Bank / DhanBank.com Address
    Dhanalakshmi Buildings, Naickanal, Thrissur, Kerala, India - 680001
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