[Resolved]  DHFL Housing Loan — Interest Rate Not Reduced

I took Housing Loan from DHFL in Floating Method @11.5% and PLR @14.5%. Our Finance Minister & Reserve Bank of India has lowered down the Interest Rates for Housing Loan. Several Nationalized & Private Banks has also reduced their Housing loan interest. On asking DHFL Officials, they are responding that as and when the govt will lower the rates, we will also lower down, it is set in the computer and will automatically lower down. I had gave them Post Dated Cheques mentioning the amount as what the interest rates was at that moment. Now the interest rates has been lowered down, but they are giving me several excuses. It is simply a cheating case to the consumers. Govt. may ask the Finance Officials of DHFL of their charging of Interest Rates.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I totally agree to you. They raised the interest rate three times in a year following the other banks. But when other banks have announced and indeed reduced their rates, DHFL is maintaining status quo. They talk excuses when contacted. It is a private financial institution and have no transparency in the system of rate fluctuations / Calculations.
at present housing loan interest rate?(0-20 years)
Even I am facing the same problem. My tragedy is that after reducing the rate of interest by RBI and other private and nationalizes banks DHFL increased the rate of interest just after two months form the date of loan sanctioned. Pretty poor reason they gave for increasing the rate of interest "EMI paid by you is not sufficient for the repayment of loan taken by you" this mean after two months of sanctioning the loan DHFL comes to know that EMI which am paying is not sufficient for the repay the loan amount. This is very funny I have the written proof of this statement from DHFL.
DHFL has been in Housing Industry for the last 25 years, mainly focussion on the needs of the Lower Middle income group. It had financed millions of houses even in the very remote areas. In my experience they are charging reasonable interest and not charging any hidden charges
i am also facing same problem with dhfl.interest rate should cut accordigly.as all otherbanks reduced their interest rate accordingly.
i am also facing same problem with dhfl.interest rate should cut accordigly.as all otherbanks reduced their interest rate accordingly.but dhfl till charging 13.75% int.
Me to facing the same problem with DHFL. Though they reduced from 13.5 to 12.75.
We should contact the RBI odumbus officials to press further.
Me facing the same issue... How can we register complaint against them???
hhhhhhh
I am pradeep kumar and also facing the same problem with DHFL interest rate should cut accordingly.as all others bank reduced their interest rate accordingly.
I am facing the same issue
I have face such problem 2 times due irresponsible DHFL official.
Also after this kind of things only customer have to suffer the employee and the upper management does not take any action to help us.
So overall experience is, they just cheat you to not to migrate your loan from DHFL to other bank by the fake promise and then customer has to just suffer financially and mentally.
I had took loan from DHFL At RATE OF 12% INTEREST NOW INTEREST RATE IS 8.85. I Visited Head Branch For Reductions In Interest Rate But they said in last 1 Year My cheque was bounced 3 time that's why your record is not good and they are not reduce my interest rate
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 7, 2018
Verified Support
Dear Mr. Sabir Hussain Chauhan,

We are keen to assist you with your concern. Kindly share us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 9, 2018
Verified Support
Dear Mr. Sabir Hussain Chauhan,

We would like to inform you that we are yet to receive your email ID, mobile & loan account number. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 13, 2018
Verified Support
Dear Mr. Sabir Hussain Chauhan,

Your query is of utmost importance to us. However as we have not received your email ID, mobile & loan account number. Your concern has been closed from our end.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
sabir hussain chauhan's reply, Jul 12, 2018
my loan no. 00004515
email. sabirchauhan72@gmail.com
Hello,

I was quite happy with DHFL, except enforced Life insurance I have to take initially.

But recently I noticed ROI is reduced to 8.85% ( as per my loan type), but I am paying loan against higher ROI.

Since I have opted for Flexible Loan Type, it should be 8.85%.

Have sent email on [protected]@dhfl.com today, will wait for reply.

Regards
Shagoon
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 27, 2018
Verified Support
Dear Mr. Shagoon,

We are keen to assist you with your concern. Kindly share us your email ID, mobile & loan account number so that we can contact you.

Alternatively, you can call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
Shagun Sood's reply, Mar 29, 2018
I have sent an email but I believe my ROI should be 8.35.
I am asked to submit a request form at office along with conversion charges.
But which request form is it? Do I have to write it manually or is there some template form for same?
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Mar 30, 2018
Verified Support
Dear Mr. Shagoon,

We would like to inform you that we are yet to receive your email ID, mobile & loan account number. Please share the same as it will help us get in touch with you at the earliest.

Regards,
DHFL Team
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Apr 2, 2018
Verified Support
Dear Mr. Shagoon,

Your query is of utmost importance to us. However as we have not received your email ID, mobile & loan account number. Your concern has been closed from our end.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
Shagun Sood's reply, May 6, 2018
Here are my details:
LOAN ACCOUNT NUMBER 1102761
I did not reply here because as per your comment I emailed on [email protected].
After that I went to Netaji Subash Place Branch on 30th March 2018, where a DHFL team helped me change my ROI as I was eligible due to good history.
It was promised that if I pay Rs. 2950 as fees to convert my ROI from 9.85 to 8.85, it will be be effective from 10th May 2018.

I did the payment on next day i.e. 31st March and send the email to [email protected] and DHFL Response <[email protected]> on 31st march 2018.

But today I see that my ROI is increased to 10.05% instead of decreasing?

What is happening? I did not pay the fees to increase my ROI.
DHFL are absolutely ripping their loyal customer's. My Home loan ROI has increased thrice from 9.85% to 10.72% which equals a personal loan interest rate. I tried emailing [protected]@dhfl.com and DHFL Response and the response they gave was very lame which seemed to be copy & paste from their templates. They didn't give any option to lower the current interest rate even my EMI has been increased without any prior notification.

I have given several chances to DHFL but now I've decided to transfer my loan to Banks offering lower interest rate. Thanks DHFL for such a horrible experience!!
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Dec 12, 2018
Verified Support
Dear Customer,

As requested earlier, kindly share with us your email ID, mobile & loan application number so that we can contact you.

Regards,
DHFL Team
Nadz88's reply, Dec 13, 2018
Please check email thread from [email protected] to [email protected] & [email protected]. My loan Loan Application No. is 01157622.

DHFL has increased my rate of interest to 10.72% which as per current market conditions for few banks equals a personal loan interest rate. Also, this time increase of EMI 13001 to 13235 per month wasn't notified to me via SMS or letter or email.

This is way too much. I have been paying my EMI's on time without being defaulter even a single month. And you guys are ripping loyal customer's like me and leaving me with no option but to move out of your services.

I want foreclosure statement issued to me asap please
Hi Team,
Even I have a same concern, service and all are good but as am I a women salaried person who opted the home getting charged with 10.7 % ROI.
Kindly help me in reducing t rate of interest as per RBI rule.

Thanks,
Ramya Parthasarathy.
[protected]@gmail.com
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Jan 22, 2019
Verified Support
Dear Ramya,

We have forwarded your query to the concerned team. However, request you to share your mobile and loan account number to help us trace your issue and resolve it at the earliest.

Regards,
Team DHFL
Ramya Parthasarathi's reply, Jan 22, 2019
Hi Team,
Just now i got to know my ROI is 11.47% not 10.70% which i thought of before. Not sure why it has been increased in latest time without my knowledge. its really disappointing which is more than the personal loan.
Please confirm me so we can try out in some other banks for lesser interest.

For your information,
Loan Application No:01167838.
Contact No : +91- 8123900974.

Thanks,
Ramya Parthasarathy.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Feb 12, 2019
Verified Support
Dear Ramya,

We understand that our team has connected with you & has addressed your concern via email. Kindly acknowledge the same.

Alternatively, you may call us on 1800 3000 1919 or email us at [email protected].

Regards,
DHFL Team
Hi Team,
Just now i got to know my ROI is 11.47% not 10.70% which i thought of before. Not sure why it has been increased in latest time without my knowledge. its really disappointing which is more than the personal loan.
Please confirm me so we can try out in some other banks for lesser interest.

For your information,
Loan Application No:01167838.
Contact No : +91- [protected].

Thanks,
Ramya Parthasarathy.
Dewan Housing Finance Corporation [DHFL] Customer Care's response, Jan 28, 2019
Verified Support
Dear Ramya,

We have forwarded your query to the concerned team for resolution and they shall revert to you within 72 hours.

Regards,
DHFL Team
ROI became 12.32

WHAT THE HELL

These scammers need to be taught a lesson.

I will be filing a case in consumer forum
I took Housing Loan from DHFL in Floating Method @9.85% in Nov 2016. But as per recent changes, ROI has been decreased sevreal times. Other banks had reduced their ROI and offering Loans at around 7.50% or 8 % (max). But DHFL is still charging us higher ROI. On asking DHFL Officials, they are responding that the scheme has been kept on hold . I have been calling them continuosly since Dec'2018 but they are repeting the same answer. This is a clear case of cheating.
When they want to increase the ROI, they do immediately. but when asked for lower ROI, they give give reference to RBI guidelines. Now the RBI has reduced its ROI several times, why DHFL is not responding and giving effects to its consumer.
Is there no one to do the reality check.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dewan Housing Finance Corporation [DHFL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1046
    Pending
    0
    Resolved
    738
    Dewan Housing Finance Corporation [DHFL] Phone
    +91 22 6600 6999
    +91 22 6106 6800
    Dewan Housing Finance Corporation [DHFL] Address
    201, 2nd Floor, Vipul Agora, M G Road, Gurgaon, Haryana, India - 12200
    View all Dewan Housing Finance Corporation [DHFL] contact information