[Resolved]  Dish TV — New Connection

Address:

Bangalore, Karnataka

----- Forwarded Message ----
From: Kavita Bhatia <[protected]@yahoo.co.in>
To: customercare <[protected]@dishtv.in>
Sent: Sun, 5 December, 2010 12:28:39 PM
Subject: Re: DishTv Home Delivery


When you promise to provide connection within 24 hrs and if you are not able to provide same you should be refunding the amount.
And your trader asked for 300 bucks extra and not Rs 12 per extra metre. I have lost faith from this experience.

Please refund the amount else I will have to take the help of consumer court.

Thanks,
Kavita




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From: customercare <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sun, 5 December, 2010 12:21:47 PM
Subject: Re: DishTv Home Delivery

Dear Ma'am,

Thank you for writing to dishtv.

We would like to inform you that we provide 15 meters wire free at the time of activation & if more than 15 meters is required then you need to pay additional charges @ Rs.12/- per meter.

Furthermore we would also like to inform that amount paid at the time of booking the connection can't be refunded. Kindly confirm if you want the connection to be installed at your premise along with preferred time & date so that same can be arranged from our side.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Amit Ranjan
Customer service
DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :[protected]

From all phone lines[protected]

You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hi,

Since he was asking for the extra amount I told him I dont want the connection.
I dont want the Dish TV connection - can please refund the amount I had paid to
book the connection.

Thanks,
Kavita Bhatia



[protected][protected][protected][protected]
From: customercare <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sun, 5 December, 2010 3:18:44 AM
Subject: Re: DishTv Home Delivery

Dear Ma'am,

Thank you for writing to dishtv.

Regret the inconvenience caused and apologies for the problem faced by you.

We would request you to revert with the VC number and the scanned copy of the payment receipt if the technician had charged you extra so that the needful can be done.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Priti Chauhan
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

For any further clarification or assistance if required, please feel free to revert on same e-mail id or contact us on below mentioned numbers:

Only for BSNL/MTNL lines[protected]
For all non BSNL/MTNL lines :[protected]

From all phone lines[protected]

You SMS, We Call
Now to talk to us you don't have to call us. Simply SMS DISHTV CALL ME TO 57575 from your registered Mobile Number and we will call you back promptly.
To register your mobile number SMS dishtv RMN <11 digit VC No.> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Hi,

I had booked a connection last week. I am not happy with service of connection
provider.
First of all it took almost 8 days to provide a connection. Every time he gave
an excuse that he does not have boys to send.
Finally when his boys came they demanded extra charges for cabling Rs 300 apart
from 221 installation charges.

When I checked with customer care they said there extra charges only if wiring
done is more than 15 mts. That too they charge 12 Rs per mt for every extra
meter.

I really not happy with the service and I want my money back. Please refund the
amount I had paid.


Thanks,
Kavita





________________________________
From: "[protected]@dishtv.in" <[protected]@dishtv.in>
To: [protected]@yahoo.co.in
Sent: Sat, 27 November, 2010 11:15:16 PM
Subject: DishTv Home Delivery


Date:-Nov 27 2010 11:11PM

Dear Kavita Bhatia ,


Congratulations on choosing dishtv, India’s No. 1 DTH service provider. We
welcome you to our family.

We wish to inform you that we had received the online payment of Rs.690 for1
nos. dishtv new connections.

We will deliver the product within 24 hour at the following address:

Delivery Add:
Old Airport Road Murgeshpalya, Next HDFC Bank ,BANGALORE


Your token number is 27301 Please save this unique token No:27301 for future
reference regarding this transaction.
Your installation will be carried out by M/S DAVE TECHNOLOGIES (SF) ,phone
[protected]
In case of any query or any information please feel free to call our 24x7
customer care service number[protected]Customer care No.)

Regards,
Dishtv India Limited