Dish TV — Complete Fraud company with pathetic Customer Service

I have been a DISH TV Customer since last 2 Years. Their customer service is just pathetic with all false promises and they every now and then breaks TRAI rule to do unethical business practice.

I have a Multi Connection with Both Parent and Child VC. You only can renew Parent VC and Child VC gets renewed automatically with same sets of channels. That how it has been working for last 2 years.

While on 11-Dec-2008, I renewed it online, It only renewed by Parent VC and Child VC gets blacked out completely. On repeated complain with Customer service and After writing chains of emails, Child VC gets restored but with many missing channels. When I again filed a written complaint they told me it's their new policy and to get the lost channels I have to purchase separate packs.

I just want to make others aware on 3 points.

Point 1: It's completely against regulation of TRAI to remove any channels from package without giving notice to Customer. They didn't give any notice and simply cheating customer by informing this after a 6 Months renewal.

As per TRAI Rule,
Moreover, these DTH QoS Regulations require the DTH operators to give prior notice before taking any channel off the air. The relevant provisions of the DTH QoS Regulations, 2007 read as under:-
“6. Discontinuing exhibiting of any channel only after notice.—

(1) No direct to home operator shall take off the air or discontinue exhibition of any channel without giving prior notice to the direct to home subscribers.
(2) The notice referred to in sub-regulation (1) shall be published widely.
(3) Nothing contained in sub-regulation (1) shall apply in case of discontinuance of exhibition of any channel caused by disturbances of weather or natural calamities or reasons beyond control of the direct to home operator.”.

Point 2: As per their package cost, if I want to get all channels same as Parent VC, that costs me Rs.470 per month for Child VC where as Parent VC costs me Rs, 337 per Months from where it's quite evident they don't want to promote the child VC concepts altogether and trying to arm twist customer by taking this surprising Pricing Strategy. As usual their Customer service fail to give any answer to this.

Point 3: Now when I understood they are trying to cheat customer going against the rule of TRAI, I asked for permanent disconnection as I feel local cable operators are much more reliable. Then someone for first time in my entire 2 years tenure called me from DISH TV and asked the reasons for leaving, I explained everything and when asked for refund of 6 months subscription I already paid (Rs.3100) they said it's not their policy to refund (only Rs. 400 refund possible for each VC) even if customer wants to disconnect.

If you are not located in a remote place to get a local Cable operator, Please don't caught in TRAP of these Cheater DTH providers. There is absolutely no governance on checking these companies or stopping them from these kind o[censored]nethical practices. I have experience of SKY DTH in UK but never had faced a single problem like this.