[Resolved]  Dish TV — CHANGE WITHOUT NOTIFICATION

Address:

Mumbai City, Maharashtra

This is to everyone's attention DISH TV 35 HD Channels is really a fraud, people do not get into this Prey. Here is the face I had purchased a LED TV for which i wanted better viewing, so as per the media ads and advertisements I had purchased the subscription in March 2011 with Dish TC tru HD 35 channels in HD.
I had subscribed for Platinum North (RS 325/-)+ True HD base back (RS 150/-) +A la carte pack (RS.100/-).
I used to get most of the channels that were promised.
To my surprise the HD channels are not HD clarity (apart from NAT geo+ Discovery+Travel xp+ movies now) they are just good in picture quality and sound (looks fine tuning is done) compared to regular viewing channels, but not High Definition. The sound quality in HD is cracking during peak viewing hours)

In a months time without any information or intimation the packages were changed to TruHD Royale pack (RS 550/- month), adding to my surprise all regular channels which are with HD transmission were deactivated. (these should be available with Platinum Pack) When asked with the Customer care they informed that since i had two channels of each ( reg + HD) the reg channels were removed. But I pay for all the packages. They did not have any answer to that. When I pay for all the channels why is that i am not getting, what I paid for. (101.unsubscribed channel- platinum north pack) is the message i get on screen.

Also with regards to the HD sound clarity they have tried to troubleshoot but in avail, requested a technician to visit my place, yet no one has arrived to the given day or time.

Its been close to three months they have not yet updated the my account info on the system, I get a message almost 6 days in advance on my cell to recharge the subscription.

The customer service has not even managed to update the info after repeated intimations till date.

A real Poor service and a fraud trap I have fallen into DISH TV. I urge the users/subscribers to think twice/thrice before you buy any subscription/package.

Thanks for reading all the way

Regards,
JVDS
[protected]@gmail.com
RMN number : [protected]