Dish TV India — cheating and false assurances

Address:

Raipur, Chhattisgarh

CARD NO:[protected]
Complaint Nos:
1. 91966559,Dtd.18.7.12
2. 92752790,Dtd.26.7.2012
3. 93615500,Dtd.4.8.12
4. 93922559,Dtd.,6.8.12
5. 94895769,Dtd.16.8.12
6. 95164343,Dtd.18.8.12
7. 96319060,Dtd.29.8.12
8. 96789018,Dtd.4.9.12
And almost every day talk with the people at so called “customer care”.
These complaints were regarding use of their much boasted “recording facility” provided with the HD set top box. I ascertained from the customer care that this set top box supports external hard disk. I tried to use the facility through the set top box that I was using since last year. When it failed, I was suggested by the customer care people that the set top box is faulty and new set top box will be installed at a cost of 800/- plus so called “technician” visit charges :Rs.150/-.
Relying upon the suggestion, I swapped the old set top box with new one some whare around 25.7.2012.This new set top box again did not recognize the external hard disks.I tried 3 external hard disks of 160GB,120 GB and 80 GB capacity but none was supported by the new set topbox.
See this situation in the backdrop of the claim that these HD set top boxes support external hard disks up to 3 TB capacity. Customer care people and the local person Mr. Saket always tried to put forward lame excuses that the hard disk is faulty and not the set top box. Here I may mention that all these HDs were in proper shape, recognized by PCs and laptops as proper data storage devices.
The two technicians who visited to see the problem also failed to understand it apparently because they had no experience or technical competence to resolve these problems.
subscription expired on 5.9.2012.Customer care responded:Ur email will be responded within a "reasonable time".2 days have already lapsed(They claim to solve everything within 24 hours)

It is very much clear from above that:
1. These people are making false claims regarding the capabilities of HD set top box and befooling innocent customers.
2. Their technicians, local team heads/dealer are nothing but irresponsible, inefficient, incompetent and unreliable people. They are not able to handle customer problems.
3. Customer care is totally unhelpful. Taught to repeat the crammed dialogues and behave as if we are talking to robots/recorded voices and not humans.