[Resolved]  Dish TV India Limited — CHEATING BY THE DEALER OF DISH TV LTD AND DISH TV

Address:

West Kameng, Arunachal Pradesh

BEFORE THE HON’BLE PRESIDENT
ARUNACHAL PRADESH STATE CONSUMER-DISPUTES DRDRESSAL COMMISSION,
65 VIVEK VIHAR
ITANAGAR – 795 111



Complaint No 664292/WSC/DISH TV
Dated 08 February 2011


COMPLAINT UNDER SECTION 12 OF 1986
CONSUMER PROTECTION ACT



SUBEDAR (PA) SANJAY WAGH
GOC SECTT
HEADQUARTERS
5 MOUNTAIN DIVISION
PIN : 908 405
C/O 99 APO


VERSUS

1. SHRI. R.C. VENKATEISH, CEO
DISH TV INDIA LIMITED
FC-19, SECTOR 16 (A), FILM CITY
NOIDA (UP) - 201 301

2. SHRI. JAWAHAR GOEL, MD
DISH TV INDIA LIMITED
FC-19, SECTOR 16 (A), FILM CITY
NOIDA (UP) - 201 301

3. M/S BHASIN ELECTRONICS
TENGA VALLY MARKET
PO - TENGA VALLY
WEST KAMENG DISTRICT
(ARUNACHAL PRADESH)


CHEATING BY DISH TV INDIA LTD AND
ITS AUTHORISED DEALER

1. That, I, Sanjay Chandrabhan Wagh, s/o Shri Chandrabhan Dagduji Wagh, age 46 years R/o Quarter No P – 310/04, Jadunath Enclave, (Near Old Water Tank), PO – Bhatinda Cantt (Punjab) 151 004, state on oath as under.

2. That, I am a serving soldier and presently posted with Headquarters 5 Mountain Division, c/o99 APO (Far border areas in Eastern Provinces). I have been posted to this Headquarters from a Highly Active Field Area in Jammu & Kashmir..

3. That, I have purchased DISH TV Antena, LMB and some 10 meter wire from M/s Bhasin Electronics, Tenga Vally (Arunachal Pradesh) who is authorized dealer for DISH TV India Ltd, on 12 September 2010. The dealer has demanded Rs 1,060/- (Rupees one thousand and sixty only) for the aforesaid three articles (Copy of the cash receipt attached). However, when I saw the advertisement of DISH TV that the entire kit and installation charges of DISH TV set is Rs 999/- (Which includes DISH TV Antena, DISH TV Set Box, DISH TV Remote device and connecting wire measuring approximately 20 meter). When approached the dealer, on the very next day, he refused to give me any set box/remote and rather threatened me to leave his shop and do whatever I can (It is also pertinent to mention here that this dealer is extracting Rs 30/- to 50/- for every recharges from we soldiers, every time).

4. Simultaneously, I have narrated the incidence through e-mails to the Customer Care DISH TV Ltd ([protected]@dishtv.in, [protected]@dishtv.in, [protected]@ dishtv.in), DISH TV Ltd Escalation Department ([protected]@d ishtv.in), DISH TV Legal Dept ([protected]@dishtv.in). I have written as much as 30 – 35 mails to all these addresses since last four months or so (the record is available with me with their anfractuous replies). However, despite resolving the issue the DISH TV peoples (naming Mrs Jyoti Sharma, Mr Nikhil Maheshwari, Mr Sundaram Triyar and Anil Kataria in Customer Care Dept) (some Mrs Supriya in escalation Dept) and (Mrs Sunayana of Legal Dept) asked me to go to the dealer and collect Rs 135/- from him.

5. Sir, I am poor army soldier and have already incurred a heavy expenditure as tabulated below to process the issue for amicable resolution with the DISH TV Ltd. In view of the foregoing you are earnestly requested to provide me the following amicable compensations at the earliest :-

Ser Details of Expenditure Amount Remarks
No



From M/s Bhasin Electronics, Tenga Vally (Arunachal
Pradesh).

(a) Extra money paid to the dealer, ie Rs 61//-
Rs 1060/- minus Rs 999/-.

(b) DISH TV Set Box and Remote Device -

(c) Expenses towards this case, including Rs 875/-
Telephone charges, paying frequent visits
to his shop and internet expenses.

From CEO & MD of Dish TV India Ltd, NOIDA (UP)

(a) Expenses towards processing of this case Rs 50,000/-
and the expenses caused to me due to
tremendous mental anguish/anxiety,
other related expenditures as well as
psychological harassments and mental
trauma.


Place : Tenga Vally (ALP)
Deponent,
Date : 08 February 2011 (Sanjay Chandrabhan Wagh)



VERIFICATION


I, Sanjay Chandrabhan Wagh, s/o Shri Chandrabhan Dagduji Wagh, age 45 years R/o Headquarters 5 Mountain Division, Pin – 908 405, c/o 99 APO, do hereby state on oath that the contents of this affidavit are true and correct to the best of my knowledge and belief Hence verified the same on this Eighth the day of February 2011, at Bomdilla (Arunachal Pradesh).






Identified By Deponent
(Sanjay Chandrabhan Wagh)





ADVOCATE



Dated : 08 February 2011 Deponent
(Sanjay Chandrabhan Wagh)