[Resolved]  Dish TV — Renewal Discrepancy

Address:

Nagpur, Maharashtra

My VC No. [protected] and i am attaching the email correspondence of the discrepancy.

Re: Payment Received Confirmation and change of pa
From: customercare <[protected]@dishtv.in>

Thank you for writing to Dish TV.

We thank you for your continuous patronage and being our valuable customer for last 02 years.

We would like to inform you that as per your request the package has been upgraded from Dish South Silver Saver to Dish South Gold Hindi worth Rs. 199/- per month (inclusive of all taxes) (channels 169) on VC [protected].

Receipt Number: UR-12/04/11NA[protected].

We would also like to inform you that your package's renewable date will be revised according to your package. You can view it on My Dish TV Account.

We would like to inform you that as per our records, we have received your payment of Rs.400/- on[protected] through Online.

Your next renewal date is 20/06/2011. You can also view it on "My Dish TV Space Account.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Sunil Kumar
Customer service
DISH TV


my dishtv space account.
From: customercare <[protected]@dishtv.in>

Thank you for writing to dishtv.

We understand that you would like to update My dishtv account of VC [protected].

We thank you for your continuous patronage and being our valuable customer for last 2 years.

We would like to inform you that your request for updation of My dishtv space for VC [protected] has been processed.

Keep your Set Top Box switched on for next 15 minutes on [protected]@dishtv, so that you can start receiving the updated information at the earliest.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Raghav Kakra
Customer service
DISHTV

Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Manager,
thanks for the information but as per my dishtv account i am not getting any
information it is showing zero for all information. Do update accordingly.
regards,
Gopinath.
_____________________________


Update My dishtv space account
From: customercare <[protected]@dishtv.in>

Dear Mr. Gopinath,

Thank you for writing to dishtv.

We would like to inform you that your request for updation of My dishtv space for VC [protected] has been processed.

Keep your Set Top Box switched on for next 15 minutes on [protected]@dishtv, so that you can start receiving the updated information at the earliest.

Regret the inconvenience caused and apologise for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Munish Aggarwal
Customer service
DISHTV


Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Manager,
As you have mailed me i checked up my dishtv space account but the information
which it is showing is of the old one i.e. 05.06.2011 not as 20.06.2011, Update
the same immmediately and confirm once again. As it is contradicting
information, which Regards,


Customer Care Executive

Re: Update My dishtv space account
From: customercare <[protected]@dishtv.in>

Thank you for writing dishtv,

We would like to inform you that we have received your last payment of Rs.400/- against VC [protected] on date 12/04/2011 and your next renewal date is 05/06/2011.

Moreover, we would also like to inform you that your VC [protected] is running under Dish South Gold Hindi Cricket Telugu Language Zone pack cost of Rs.199/- per month (inclusive taxes) along with Extreme Entertainer cost of Rs.35/- per month (inclusive taxes) so as per the billing your renewal date is correct.

Furthermore, we would also like to inform you that we have updated your My Dishtv Space account.

Keep your Set Top Box switched on for next 15 min on [protected]@dishtv, so that you can start receiving the channels at the earliest.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Jatin Tuteja
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Manager,
This is with reference to my earlier mail dated 12.04.2011 on the above subject,
till date my dishtv space account is not updated and the actual my renewal date
is 20.06.2011 whereas the present account is showing as 05.06.2011, do update
accordingly. Already you have sent a reply message regarding this clarification
on 12.04.2011 as 20.06.2011 renewal date but not updated the account on my
dishtv space do the same at the earliest.
Hoping to hear from you.
Regards,
Gopinath,
[protected]


Re: Update My dishtv space account - Urgent
From: customercare <[protected]@dishtv.in>

Dear Sir,

Thank you for writing to dishtv.

We would like to inform you that your ala-carte Extreme Entertainer has been deactivated and as per our records your next renewal date is 06/06/2011 for VC [protected].

Regret the inconvenience caused and apologies for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Ekta Luthra
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Manager,
I had never asked for any Extreme Entertainer package neither now nor earlier
you can check the call log. As per the telecon with your customer care
complaint no. 60378675 dated 02.05.2011 your executive had clarified the issue
and they have confirmed my renewal date as 20.05.2011 and they said it will be
updated within 2 hrs but it is not done. Kindly do the same at the earliest. I
am not renewing now until you update the date, if not i have to go legally now.
I have the email proof of 12.04.2011 which clearly shows the package and
renewal date.
Coming to your records, you are not maintaining the records and putting the
blame on the customer, shame on your part and your company - first you update
the records and talk all this nonsense. How many times i have to keep
communicating with you people - who does not have the proper system.
One more think, i am getting the alert for renewal on my dish which is of your
fault, if you are penalizing me i have to proceed legally now as your company
has troubled me a lot from initial connection to till date.
Regards,
Gopinath.

Kind Attn. Nodal Office & COO - Update of Renewal
From: customercare <[protected]@dishtv.in>

Thank you for writing to dishtv.

We would like to inform you that the currently your running package is south gold hindi cricket
with no a-la-carte and next renewal date is 6 june 2011

Regret the inconvenience caused and apologise for the problem faced by you.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.

Regards,
Supriya singh
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@...⇄

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Manager,
With reference to no. 60540702, Mr. Sumit, Supervisor of Customer Care Center,
After noon at around 0245pm of date 04.06.2011 has confirmed the updation of the
renewal date.
I am Gopinath, My VC No.[protected] and i am holding this connection for the
past 2yrs approximately and from day i.e. from the purchase to till date some
thing or other problems are being created by your company or executives. Either
renewal date or service or packages and even gone to such an extent the package
available on the site and Customer Centre says that package is not available, at
last i have to forward the ad/the page from dishtv site, then they realised.
Now my problem is, in the month of April 2011 around 19th April my renewal was
due but i had renewed my connection on 12th of April 2011 the package has been
upgraded from Dish South Silver Saver to Dish South Gold Hindi worth Rs. 199/-
per month (inclusive of all taxes) without any ala carte but when i contacted
Dishtv, CC i was surprised to hear that without my concern/request they
activated the ala carte Extreme Entertainer from that day and on the same day i
had told them i do not want that ala carte and requested to deactivate
immediately and your executive told he will do it immediately but they have not
done so, now i understand. Actually i have not contacted your DishTv, CC based
on the reply from your CC email reply ( Pls. read the below). With this
(Rs.400) payment straight away my renewal should atleast upto
12.06.2011(approximately) and one week difference of the earlier renewal date
difference i.e. to 20.06.2011 {This is simple lay man's logic}. As the My
Space Dishtv is not updated and i am getting the alert on the TV, I had
approached your CC and then i came to know you people have not deactivated the
extreme entertainer ala carte and they said they are deactivating and will give
the next renewal date and they gave me as 06.06.2011 which is ridiculous, as my
request was pending from past two months you have not taken any action for the
past two months and you are claiming that you have done deactivation from just 2
days. If i have not approached you earlier i can understand but i have done
through email and got the confirmation and the revised
Hoping to get Justice at the earliest.
Thanks!
Gopinath.