[Resolved]  Dish TV — No refund after cancellation

Address:

Bangalore, Karnataka

Dear Sir,

I took Dish TV on 18/06/2012 (Viewing Card No. [protected], SAF No.[protected].
I made a payment of Rs.1625, for the equipment and installation.
As a part of an offer by Dish TV, I was given all the channels free for the two months, and later I could choose any available package of my choice.

Just after installation the technician asked me to pay him Rs. 100 to get all
English channels. I refused to pay as he was not ready to give receipt for the
money asked.

Now, just after two days, I see all the English channels like HBO, Star Movies etc, are missing. I spent Rs.37 + Rs. 48 = Rs. 85(2 instances), on phone to
contact customer service, but was told there system is down so they cannot do
anything in this regards. When I requested to cancel the connection and return
the money, as per consumer law. I was told there's no cancellation department,
however before going to police or court I can write an e-mail.
I am really not sure whats going on, if I have been cheated by the reseller or the technician or by Dish TV, but one thing I know I have been deceived.

After a series of mail to Dish TV customer service, I have been told they are happy to cancel my account but they don't refund any money.
As per consumer law I have right to return the goods bought within a weeks time, but these people consider themselves above the law of
the land. They are open to challenge the law and told to do whatever I could to get the money.


Hope, someone would read this mail and will take appropriate steps.

Thanks,
Kumar Maruti Priyadarshi
Cell No. [protected]