[Resolved]  Dish TV — No proper response

Address:

Hyderabad, Andhra Pradesh

Hi All,

I called up to Dishtv CC as STB remote is not working(27/11/2010, 6:50PM). Then person (Vedivel P) logged a complaint[protected] and told that technician is going to visit my place by next 24 HRS.Then immediately i got a SMS from DishTV with the call no. After 15 mins i got a call from the dealer that we were going to send our technician by tomorrow 10 o'clock. Today(28/11/2010) after 11.00 am again i called to that dealer, dealer told that we had some issue. They were going to come to my place by 12 Noon / 1PM. At 11.35AM i got a call from the technician, that change your remote by going to some electronics shop as we didn't have the stock of remote. At the sametime i called up to DishTv CC informed the same to the CC person(Bhaskar).He told me that technician will be there at your place by 3PM. After 3PM again i called up to Dish Tv CC they told me that definitely technician will be at your place by 6Pm. Again the same story no one came to my place. Then i send a SMS to dishtv for the call me service. Then i got a call from Noida they asked me what is the issue. I told all the story. now they were saying that your STB is out of warranty.Here i am not getting one thing when yesterday i called to DishTV CC they told that your STB is under warranty.Here things are not matching. After lots of argument they told that they would send their technician but it would be under chargable basis.But i was not agreed.Now(8.35pm) when i called up to[protected] they(Naufer) told that your STB is under warranty till April 2011. Now what is this? Does DishTv CC has correct information about their customer's STB? Then again i explained the whole story to him.He informed me that your issue is under process.It would take another 24 HRS to resolve the issue.Now here he promised me that technician will be at my place by tomorrow(29/11/2010, 7PM). Let's see what is going to happen? Here i have a question to the DishTv are they No.1 or this is just a frame they are following.Even i said that TATA Sky is very good one. I have a TATA Sky connection in my home and it is working far far better than this worst DishTv.I didn't face anyissue for the TATA Sky.

Thanks,

Biswo