Dish TV — set up boxes deactivated

Address:

Delhi

To,

The custmer care.

Dish tv




Vc no [protected] parent

Vc no [protected] child




I had requested for conversion of my regular setup box to HD for the VC No. [protected] on 31/1/2013 .But the customer support people have interchanged it with my other VC No. [protected]. And they have also paired both my VCs with wrong STB No. Due to which both my connection have been DEACTIVATED. This mistake has been caused by your end due to miscommunication between your technical support and customer support and due to which now I am facing problem that I am not able to view any channel on any of my TV. Even after repeated complain to your customer support from yesterday there has been no progress done. When ever I make a call to your customer support the only feedback i get is that they have forwarded my complain regarding my VCs. Every time I have to tell them the whole story which wastes my time and is causing metal trouble to me.



I would like to know that if Dishtv cannot rectify the problem in the given time then what should I do. Should I disconnect my connection and apply for a refund and put a complain against Dishtv in the consumer court for lack of services provided by Dishtv and providing false promises to their customers. And causing mental harassment to their customers.




Vivek Anand

[protected]

[protected]