[Resolved]  DishTV — Denial of Promised Services, Poor customer services, Monopolistic & Restrictive Trade Practice

Dish TV — Denial of Promised services & poor cusomer service

I had recharged my account on 28/02/2009 using “Recharge Free” card No.[protected] PW 8211 & connection was due for renewal on 24/04/2004. As per the scheme, I am entitled to opt “Free A-La-Carte” equivalent to the 20% of the recharge value of the card. As such, I had opted “Free A-La-Carte” pack 205. But to my dismay my account was downgraded on 19/04/2004 itself. I was told that “the card you used was not a “Recharge Free” card and as such the charges of “Free A-La-Carte” pack 205 were deducted from your account & validity reduced accordingly”. All this happened without giving any notice/information to me. Even after down grading the connection, the next renewal date continued to be shown on the TV MY space as 24/04/2009. Again on 21/04/2009 I recharged my account using “Recharge Free” card No.[protected] PW 8123 & given ref no.[protected] & the connection is due for renewal on 15/06/2004. I had sent repeated messages to opt “Free A-La-Carte” pack 205 & 111 but the messages are being replied as “you don’t have enough balance in your dish tv account to subscribe for this channel. Recharge now! The customer service of the company is very poor & the customer care executives are rude & unhelpful. The company is playing fraud on the customers by denying the promised services. There is no contact/Email address where one can send his grievances. We are fed up & feel cheated that the company is laying a trap & the unsuspecting customers fall in their trap for only to repent later on. There is no buy back of STB/dish if one is not satisfied with the services of the company. The A-La-Carte packs are being offered as a bunch of 1 or two popular channels & numerous unpopular channels which in itself is a Monopolistic & Restrictive trade practice.
My VC No. is [protected] Name: N.P.Singh Email: [protected]@gmail.com
Dated: 23/04/2009

Dish TV — Denial of Promised Services, Poor customer services, Monopolistic & Restrictive Trade Practice

I had had pasted a complaint on your website on 23/04/09. The company activated some channel but disconnected them after a few days much before the scheduled date of renewal. Again the scheduled date of renewal was 15/06/2009 but all the channels, including the basic channels forming part of the silver package, were disconnected on 29/05/2009

N.P.Singh 01/06/2009
The text of my complaint dated 23/04/2009 is as under
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Subject: Denial of Promised Services, Poor customer services, Monopolistic & Restrictive Trade Practice

I had recharged my account on 28/02/2009 using “Recharge Free” card No.[protected] PW 8211 & connection was due for renewal on 24/04/2004. As per the scheme, I am entitled to opt “Free A-La-Carte” equivalent to the 20% of the recharge value of the card. As such, I had opted “Free A-La-Carte” pack 205. But to my dismay my account was downgraded on 19/04/2004 itself. I was told that “the card you used was not a “Recharge Free” card and as such the charges of “Free A-La-Carte” pack 205 were deducted from your account & validity reduced accordingly”. All this happened without giving any notice/information to me. Even after down grading the connection, the next renewal date continued to be shown on the TV MY space as 24/04/2009. Again on 21/04/2009 I recharged my account using “Recharge Free” card No.[protected] PW 8123 & given ref no.[protected] & the connection is due for renewal on 15/06/2004. I had sent repeated messages to opt “Free A-La-Carte” pack 205 & 111 but the messages are being replied as “you don’t have enough balance in your dish tv account to subscribe for this channel. Recharge now! The customer service of the company is very poor & the customer care executives are rude & unhelpful. The company is playing fraud on the customers by denying the promised services. There is no contact/Email address where one can send his grievances. We are fed up & feel cheated that the company is laying a trap & the unsuspecting customers fall in their trap for only to repent later on. There is no buy back of STB/dish if one is not satisfied with the services of the company. The A-La-Carte packs are being offered as a bunch of 1 or two popular channels & numerous unpopular channels which in itself is a Monopolistic & Restrictive trade practice.
My VC No. is [protected] Name: N.P.Singh Email: [protected]@gmail.com

Dish TV Subscription Services — Customer Service

What would you call the quality of services of Dish TV? BAD, Rank BAD, Pathetic and more

A complaint (no[protected] lodged on the Dish TV all India toll free number on 5th July 2009 has not been resolved till 12th July 2009. Its been 8 days only and that would be acceptable by the Dish TV customer downtime standards (or rather that is the impression i get). Interestingly the complaint was closed and a resolved status flagged off. This was intimated to me by SMS on 6th July 2009, stating that Dish TV "hoped that they were satisfied with resolution". All this even while not a single customer service engineer visited my premises.

Interestingly enough, there are about 10 all India numbers that Dish TV has provided for taking customer calls.That is another experience in itself, where you are thanked for calling Dish TV and you need to confirm whether it is Dish TV really that you wanted to call in the forst place. There after.. your choice of language and membership status is ascertained and then you are asked to be "be online, while some one will shortly attend you"... 14 attempts later, each lasting about 3 minutes waiting... i felt obiliged to disconnect. Customer service, Waiting times and Delivery processes?

Dish TV: You may have clocked 25 lakh users, but you cant manage one well... Its time to change ( Your incorrigicle standards and my dish connection)

dear sir,
Iam the dish tv costomer since last two years, if iam not paying any subscribation at you can give free dd chennals my vc card no is [protected]-2 and set up box no -cd 1004/s

I m a customer of dishtv i want to deactivate my ala card in colours full pack my customer id card no. [protected]
pls deactivate my ala pack of channel "colours"

thanks