DishTV — False commitments and information given by customer care support for a new connection.

Address:

Mumbai City, Maharashtra

Respected sir,

Myself Sunil Naidu, Residence of Mumbai, Maharashtra, India.
Pin code:400019, Email: naidu.[protected]@gmail.com

I had called up your customer care Nos.[protected] and [protected] on 30th Nov 2012, for a new connection of Dishtv+ ( Dishtv + Recorder) "Non HD"....

After speaking to several executives and came to know with a confirmation from a executive Ms. Rehmati Bhanu..As the rates mentioned below :-

Dishtv + recorder:

Online booking: 990 + 200 + 25 = Rs.1215
Dealer booking :1490 + 200 + 25 = Rs.1715
Direct booking through dishtv: 1290 + 200 + 25 = Rs.1515

That is 200+25 = 225 for installation of the dishtv. which is fairly understood. And the above said package will come with "Supergold pack: Rs.255/- per month" with 2 months subscriptions free after placing the order and activation of the dishtv., I was also been promised that i will be getting 250 channels including "Tamil" full pack of 80 channels.

After attempting a numerous times to log into the website provided to me i.e: www.dishtv.in, the company's website was unavailable and yesterday on 4th Dec 2012, when i made a call to your customer care I was been informed that the rates of Dishtv+ is Rs.1490 and with 1 month subscription of supergold pack: Rs.255/-

My Question to the company would be is it the customer's fault that after confirming with the support executives numerous time, And getting confirmation about the above rate on online booking For Rs. 990/- and 2 months subscription free scheme.

Why am i been given false promises by your earlier executives and misinformation?

Why are the executives are not been well trained with the product and know how about dealing with customers on calls ?

Why so many loop holes in company's website, where in product tab of the website it says Dishtv+ recorder For Rs. 990/-* and after clicking the dishtv + recorder it says for Rs. 1490/- ?

Why i was been promised by the executives that i will receive a call from the company for misinformation and inconvenience ?

Now i am been waiting for a call from the company from past 2 days.

I need a New dishtv on priority basis on the basis of earlier information provided to me and required a assistance at earliest.

I would kindly request Dishtv authorities to look into the matter deeply and revert back as soon as possible..

Awaiting for your response at earliest..

Thanking you,

Sunil Naidu..