[Resolved]  Dj & C (Of Big Bazaar) — BAD RESPONSE FROM BIG BAZAAR - CHENNAI - ROYAPURAM BRANCH TEAM LEADER (MENS DEPT)

Address:

Chennai, Tamil Nadu

I would like to state that - i have purchased 9 qty of jeans of DJ & C Brand (Denim) and many other grocery from your big bazar Chennai - Royapuram branch on 15th august 2011, were after a week i had length alteration of my jeans in big bazar tailoring room. alteration was done fine and got jeans back. on 1st sept 2011 i weared my jeans in home after wearing for 6 hour, i have noticed my pant is little damage near at back side of wallet pocket. after noticing that i went to big bazar (CH - Royapuram branch) on 4th september 2011 at 4:00 PM for Repair or Replacement of damage jeans pant.

I went to customer desk with my query. were in a desk a customer agent called a person from a mens department, Immediate a person came from mens department and checked my damage jeans pant, After checking pant instead of solution on my pant
He started asking a question to me stating that this pant is damage because of wash, -
Were i have told him clearly that this pant i weared only for 6 hour from purchase and i didnt washed the jeans.

any how this person was not taking to my point. and keep on questioning that this pant is damage because of wash only.

And then this person was not able to give solution, so he called his team leader, which he leads to mens department

The Team leader also checked my pant, after checking to my damage pant, he started questioning that this pant was damage because of Iron nails.

As the same i told mens department TL, This pant is not damage any kind iron nail (or) Wash,
And even this TL not taking to my point,

Were this TL is tell me to produce a proof stating that is not Damaged through Iron nail.
Finally your royapuram branch Team leader is replying me... .. I WILL NOT REPAIR (OR) REPLACE YOUR JEANS...DO ANY THING YOU WANT....
This kind of question will really frustrate to any customer if you ask such kind of question and rude reply to your customer.

AS YOU COMPANY SAY - WE GUARANTEE THE QUALITY AND GENUINENESS OF THE PRODUCT SOLD AT OUR STORES.

I believe each customer is valuable for all

Infact after such a kind of bad service given, i have decided i and my family and friends ll never turn to your any stores after such a bad service.


KK KUMAR