[Resolved]  Dna Newspaper — DNA newspaper subscription

Address:

Thane, Maharashtra

Hi,


I have subscribed to DNA newspaper subscription having booklet No.[protected] in the month of August 2012. Though the payment is made in the month of August 2012 in full but I have not received the yearly coupons till November 2012.

I was receiving newspaper from September 2012 till January 15, 2013, after that the newspaper vendor has stopped delivering the newspaper in my home. The newspaper vendor has suddenly stopped giving the newspaper without intimating me or DNA from 15 January 2013. When I asked him about this then he replied me that he want the coupon to be given in advance to him for each month. So he wants the coupon for the month of Jan 2013 in advance and till now he was not asking this in past months. I had already paid the coupons to him for past months till December 2012.


I have sent many emails to customer care of DNA but none of them take any action in this concern. After many follow up emails, I called up in DNA's office and they gave me a contact number of Mr. Satish Kamble who I think is in charge of our zone (Virar-Vasai) for DNA newspaper.

I told him all the story and he replied that he will solve this issue immediately. Now this time also I have to keep on asking him repeatedly to take initiative to solve my problem but no out come from this approach. One thing Mr. Satish Kamble told me that the newspaper vendor has monopoly in our area for delivering newspaper, so they can't do much against him.

Finally as a consumer I have decide to move ahead and want to put this case in consumer forum against DNA. As I have paid in full to DNA and not receiving any newspaper from them till now, I want DNA should refund all my money which I had paid to them. I don't want to subscribe to DNA newspaper any more.

I request you to please consider my request and take necessary action against DNA.


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Regards,
Milin P. Mestry
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