[Resolved] Domino's Pizza — Rude employees and misleading the customers | |
I am a regular customer at Domino's Pizza (serving outlet - Baner Road outlet, Pune). I ordered (a male representative took the order) for a pizza from Domino's Baner Road outlet, Pune. While taking the order i was assured that if the delivery is not made in time, there would not be any charges for the pizza (as per their 30 minutes time guarantee scheme), the pizza reached after 50 minutes and the delivery boy (Mahesh) demanded for the bill to be paid. When I told him that I was assured over the phone that the time guarantee will apply for this order, I should not be charged, he simply denied "rudely" with aggresive body language and asked me to call the Manager of the outlet. He asked me to make a call on a mobile number and made me speak to a person, who introduced himself to be the manager, this person told me due to Ganesh festival the guaranty will not apply. I asked for an explanation for giving me wrong commitment while placing the order, he simply avoided talking about it and asked me to pay to the delivery boy. When I said I will make a complaint to the company regarding them misleading the customers, his words were "Do it, it doesn't matter to us, do anything". I told him I will not accept the pizza as the information provided when ordering was misleading and I would not pay for a 'cold' pizza, he quickly reacted saying "No problem". I returned the pizza to the delivery boy who was equally rude to talk to. I have had tremendous troubles convincing them on the 'time guarantee' scheme whenever they have deliver the pizza late. If you commit it, follow it. I would like to see if Domino's Pizza, being such a reputed name, will take some action against such outlet/employees. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
On 24th Nov I called Dominos outlet at Baner Road, Pune and ordered pizza to be delivered. Dominos outlet is just opposite to my house. They recognised me from my mobile number and said it will be delivered soon. I waited for 45 minutes and asked for status. They replied its on the way. I just asked since it is above 30 minutes since I placed the order, will it be free as per your scheme? The guy over the phone started discussing with someone which I wasnt able to hear on the phone. He then handed over to another guy who again asked for my details. He then said I havent placed the order at all. This was shocking! He said I was just lying. I argued with him for quite a few while. He then says do whatever you want to do.
This incident has given me such a bad impression that I think I will never order from Dominos. I have also come to know that it has happened to many others as well. Please take some strenous actions against the services guys at this outlet.
This incident has given me such a bad impression that I think I will never order from Dominos. I have also come to know that it has happened to many others as well. Please take some strenous actions against the services guys at this outlet.
Domino's Pizza Restaurant is not available currently for Online Ordering
when i order kaithal dominos online error show (We regret that requested Domino's Pizza Restaurant is not available currently for Online Ordering. You may please choose to call us up at 68886888 to place your order.)Deducted the amount from bank account but didn't finalize my order
I just ordered the pizza online and gave my debit card details they deducted the money from my bank account and didn't finalize my order and after all this they don't even have a customer care in which I can atleast register my complaintCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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sir i want to let u know that the branch which u have on whiteladies road in bristol it is very good shope in that localty very impracive. and the manager of that shop sag was very good manager but thing is that new gay jesten and dave they ara totely wrong superwiser they dont know how to manage the shop so during busy hour they standing out side the shope and smoking chating and when delevery time go over then they clockout the delevery and all the time argue whith the emplyees. so request is that i[censored] take the commints of emplyees about them u can see what are they. so for god sake think about your business and iknow that shop is one of the shop which give u agood bisness .