[Resolved] Domino's Pizza — late delivery, fault not accepted, rude manager

aashish.calla

from Rajapalaiyam, Tamil Nadu

Address:

Rajasthan

I ordered for pizza from Domino's at 8:20 pm on 14th Aug'13, and got it at my home at 9:35, that's in 1 hour and 15 mins from the order time instead of the usual 30-45 mins guarantee.

The bill was for Rs. 530, and I asked to rider to call his manager's cellphone and talk to him about the process and offer me some discount or something.

The call didn't get picked up for 15 mins (resulting in the already late pizzas becoming even more useless for us) and then when I went to the store, the manager, named "Vipin", wasn't even agreeing to his fault at all!! I spoke for 15 mins but to no avail.

Eventually, had to come back home empty handed, where guests had been waiting for the pizza to come that was ordered at 8:20 pm. Imagine the embarrassment!

This happened at Domino's Malviya Nagar store, Jaipur, address is:

PLOT NO 25, KALYAN COLONY, OPP. GAURAV TOWER, MALVIYA NAGAR, JAIPUR, RAJASTHAN
Contact No.[protected]

Please take the strictest action against the store and especially its manager Vipin.

Thanks!

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Aug 14, 2020

Complaint marked as Resolved

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Comments

SONU2809

from Lucknow, Uttar Pradesh

Dominos Pizza — ORDER DELIVERED LATE

ORDERRD PIZZA (ORDER NO 164) FROM GURGAON DOMINOS OUTLET SECTOR 14 MKT, PIZZA DILIVERED 20 MIN LATE, DUE I WAS VERY IMBARESED AMOUNG MY FRIENDS, DOMINOS DIDNOT GIVE ME SECOND FREE PIZZA AS THE ORDER WAS DILIVERED LATE
REGARDS NAVEEN

drjui

from Mumbai, Maharashtra

Dominos Pizza — delivery

i ordered a dominos pizza worth rs 158+ taxes, they give me another one of their choice without informing me worth rs 175+ taxes

that too after 45 minutes of order... that is post their delivary time 30 min though i stay 5-7 minutes away from their joint, the reason of being late they said was

reason number 1: electricity problem in their joint so pizza started late
reason number 2: i didnt give the address properly,
reason number 3: i didnt explain the adress properly

when i had very much clearly given the address that too not once but 2 times on phone confirmed by store manager himself.....
once i gave address while giving pizza order
then after 15 mins the store maneger calls up for address
then after 40 mins the delivary boy calls for address
yuck.... used to be a very loyal customer of dominos thanks for their shady attitude.... will never ever order from there
a word of caution: stay away form dominos they are cheats and they do not fulfil their promise....and argue wit you giving any silly reasons

sushant_dhoni

from Mumbai, Maharashtra

DOMINOS — Non acceptance of order

I resident of Mankhurd tried to order Pizza from Dominos Chembur on phone but they rejected the order becoz my area does not come in their radius but still my colony is in their list(Anushaktinagar).
They can accept the order placed in my colony but just because my building is little far in anushaktinagar they rejected it so wat difference does it make???

What kind of service they r offering?? We would hve paid for the order so y did they rejected it???
So i expect a quick action into this matter n waiting for ur response.

Thanking You

dominoscustomercare

from Chennai, Tamil Nadu

Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.

mehtak

from Delhi, Delhi

DOMINOS — No pizza delivery

I ordered a Dominos Large pizza through online payment, through Net Banking. The payment was made immediately, but the pizza was not delivered even after 4 hrs . I have been calling their customer care numbers, but they are not connecting. They are always busy, and kept me waiting for 15-20min with no response. Here is my order detail:

Farmhouse Crust : Classic Hand Tossed Size : Large (serves 4) Toppings : Extra Cheese + Black Olives + Onion + Crisp Capsicum
1 Coke
1 Sprite

Payment details:

Transaction Date - 7/7/2011
BIL/[protected]/pizza/DOMINOS_MICI107
Amount - Rs.774.38/-

I want to take actions against Dominos.

manus26

from Jalna, Maharashtra

DOMINOS — Order was late and not delivered

I Placed an order at 9:19 pm on 11/09/2011 which arrived late than 30 minutes as advertised and guaranteed by Dominos.
Upon discussion with the outlet Manager (Mr. Khem Rai), he refused to offer me any further discount or free delivery as per the terms and conditions of the company. Moreover, the said person was rude enough to hang up the call and asked the delivery boy to take back the order.

Kindly take an action against the outlet mentioned below:
SCF 26, PHASE X, SAS NAGAR,MOHALI - 160062 PH.NO.[protected]/33/34/35/36/37/ 5098862/ 5063117.

Regards,
Manu Saini
[protected]
[protected]@gmail.com

Atul nawalkha

from Gurgaon, Haryana

Dominos jaipur — Refused to deliver in 30 mins

Please call me on [protected] as my complaint is too big not possible to explain in writing my name is ATUL NAWALKHA
Thanks looking forward forbyour call

Gayathrigummadi

from Kamareddi, Telangana

Dominos Pizza — late delivery no money returned

late delivery. Money not yet credited into the account.

Order no. 80. date: 12.7.2013, Amount : Rs.352.36

called SR nagar branch 3 times no proper response. wrote feedback to customer support ref no. 164449 dt: 26.7.2013.

please help me.

anant22april

from Noida, Uttar Pradesh

pizza is worst

I am order a pizza he take 35 minutes to give in the dominos pizza taste was very worst cheese was very sour and full pizza was rotten it is very expensive

Saad Aqueel

from Solapur, Maharashtra

Not got what we ordered

We ordered 4 different pizza with different topings...we asked for replacement but the manager was rude...his name is Varun kumar ojha...employe id 117403. We want this to be escalated