[Resolved]  Dr Fixit — Dishonour of warranty

Address:

South Delhi, Delhi

In Nov 2010, I contacted Dr Fixit for an authorised applicator for waterproofing my home. I was given the number of Mr Balbir Singh - who was the area sales manager. His cell number is [protected]. He got a contractor and completed the work in 3 days, and gave me a verbal warranty of 7 years assuring me that if there was any complaint, he would look into it immediately. In the first rains in June 2011, there was water seepage in the house. After calling him up many many times, he visited after about 3 months (in September) to inspect the damage. He promised that in the coming week, he would get this repaired. Every week I call him and there is some excuse or the other - either he is shifting his house, or he is out of station or his relative has died. The latest excuse this Saturday (12-Nov-2011) was that his daughter is running fever and he needs to get her blood test done. Of course there is no news from him after that.

I believe that Dr Fixit has hired crooks and cheats as their applicators and all they want to do is fleece the customers. The company should realize that these so called applicators are ruining the reputation of the company. I am thoroughly disgusted and hope other people also never call these appicators. Esp this Balbir Singh who only sweet talks and is the biggest crook around. People in the South Delhi area esp beware because thats where he operates!