[Resolved]  DTDC — WORST SERVICE EVER!!!!

I sent a parcel to one of my friends in Karnataka ex-Mumbai through DTDC.The parcel contained a couple of Necklaces that i bought for a decent amount for her birthday.I paid Rs 80 towards the courier service fee and was told that the parcel would reach the destination in a couple of days(on her birthday,as decided).I also checked for the pincode in their damn software and the pincode showed up.Which means that the parcel shipment address is within the reach of the courier company!!!!
But that did not happen ... after frantic calls to my friend and the local courier office,both who did not have a clue on where the hell the parcel is ..... i was finally told by the local courier office after a month that the parcel was undeliverable.I got the parcel back which contained a freaking RAKHI .... even the thieves did not have a clue that i was sending the gift to a gurl!!!!!!
After a heated argument and an apology,i was told that i would be given a Rs 250 refund which i agreed to since i was left with no choice.But then i had to go out of town and after i returned,i was surprisingly told that the refund now does not exist and the person who approved the refund has quit the company(All the best to him ....)
I have a couple of questions here ....
1) Why did the parcel not reach the recipient even though the pincode showed up in the pincode locator?
2)How did the necklaces go out of the parcel and the RAKHI in the parcel?
3)How does a person resigning(which of course is a good decision) from the company affect a customer's refund?
4)Whose fault is it for being unable to track the people behind the theft?
Firstly,it is a waste of MONEY,TIME and your emotions as well !!!!!
Never opt for DTDC even in your life ... trust the government's service ... slow but sure!!!!!
I still have the bill from Archies(from where i purchased the necklace) and the bill from DTDC as well.
Reply if you have a valid answer to the questions ... iam sure you don't!!!!!