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DTDC Courier & Cargo Complaints & Reviews

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Updated: Dec 3, 2025
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DTDC Courier & Cargo reviews & complaints page 4

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C
chapkec
from Mumbai, Maharashtra
Jul 27, 2024
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M42083808 Food item

Address: Mumbai Bhandup west

Dear Customer Service,

I am writing to express my dissatisfaction with the lack of delivery of an order do that I placed from DTDC which was scheduled to be delivered on July 24, 2024 in Chennai from Mumbai. Despite multiple follow-up attempts on my part, the product has not been delivered, and I have faced significant inconvenience as a result.

On several occasions, I contacted your customer service team to...
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A
arjunraj1
from Pune, Maharashtra
Jul 24, 2024
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Complaint Regarding Unsuccessful Delivery and Lack of Communication

I am writing to formally complain about the delivery service provided for my shipment with tracking number V81415774. Despite providing accurate delivery information and being available at the specified address, the courier agent did not make any effort to contact me before marking the package for Return to Origin (RTO).

Details:

Tracking Number: V81415774
Date of Shipment: 16th July 24
Delivery...
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R
rock281981
Jul 16, 2024
Jul 17, 2024
This thread was updated on Jul 17, 2024
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DTDTC tracking reference no 7X[protected]
my parcel was shipped with priority and it was supposed to be delivered by 16th, DTDC never tried calling me or came to my place I was in home all day and these people mark as customer not reachable . This is very unethical charging for premium service but lying about customer availability this is very bad i need help in getting this resolved
Jul 17, 2024
Complaint marked as Resolved 
Parcel is delivered
DTDC Courier & Cargo customer support has been notified about the posted complaint.
Jul 17, 2024
Updated by rock281981 Issue resolved I have my package
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    R
    RAM KISHAN
    from Noida, Uttar Pradesh
    Jul 12, 2024
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    Address: i

    Lakshy
    Building No./Flat No.: No 81/2 Situated
    Name Of Premises/Building: Kalappa Garden, Vigro Nagar Post Road/Street: Gunduru Road
    Locality/Sub Locality: Kammasandra Village, Bidarahalli Hobli City/Town/Village: Bengaluru
    District: Bengaluru Urban
    State: Karnataka
    PIN Code: 560049
    Contact Details:-[protected]
    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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      C
      Chikkanna Paniyappa
      Jun 24, 2024
      Jun 24, 2024
      This thread was updated on Jun 24, 2024
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      Resolved

      Dear Team, Have sent courier on 17th June and status is showing as delivered in DTDC portal but actually it is not delivered yet. Asking DTDC customer care for last 5 days to share the receiver name and contact details.
      But there is no response from them.

      Documents should reach within 30th of this month otherwise . So request you to support and get it deliver it asap.

      DTDC consignment number : B26204772
      Jun 24, 2024
      Complaint marked as Resolved 
      received the documents. Sorry
      DTDC Courier & Cargo customer support has been notified about the posted complaint.
      Jun 24, 2024
      Updated by Chikkanna Paniyappa       Dear Team, Please ignore this. Documents were received.
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        R
        Reena_Rai
        Jun 3, 2024
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        Address: Bangalore, Karnataka

        Dear Team,

        I am writing to express my disappointment with the service provided by your courier representative from DTDC. This is not the first instance o[censored]nprofessional conduct; there have been multiple occurrences.

        Today, I was expecting a Cash on Delivery (COD) courier. Despite being prepared to make the payment, the courier was not handed over to me for the mere verification of customer details on the package. Instead, the courier was taken back, and a false statement was made that “the customer wanted to open the courier.”

        This claim is entirely untrue. Such incidents have happened before with DTDC, and this time, I have decided to escalate the matter due to this unprofessional behavior.

        Best Regards
        Reena
        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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          S
          Srinivas Pagadala
          from Amaravati, Andhra Pradesh
          Jun 2, 2024
          Jun 2, 2024
          This thread was updated on Jun 2, 2024
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          Address: Amaravati
          Website: Naruto shippudun

          Sir Naruto shippudun in Telugu is not coming in Telugu we are waiting for Telugu language but you are not telecast in Telugu you all ready realised telugu promo tell me why delay the program plz
          DTDC Courier & Cargo customer support has been notified about the posted complaint.
          Jun 02, 2024
          Updated by Srinivas Pagadala           Tell me sir which day telecast Naruto shippudun in Telugu language
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            P
            placeholder444
            from Gangtok, Sikkim
            Jun 2, 2024
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            Resolved

            Parcel not delivered tracking status falsely marked its delivered and signed by stranger

            I ordered some products from the site https://thecuratedstoreindia.com on 23rd May and they sent my order through DTDC (tracking number: 7D[protected] and it was supposed to be delivered to me on 1st June i received a message that day which said it was out for delivery for at around 11 am I waited the entire day no calls nothing later that evening I get a message saying it was delivered to (stranger's name) i did not receive my package and...
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            M
            mohit2170
            May 31, 2024
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            There is no information about my courier, the status says Not Delivered(PAPERWORK REQUIRED-(OTR)).

            no one is picking up the call.
            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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              S
              Sancharixyz
              May 29, 2024
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              I send a parcel as box but received it as a tampered package. Items missing. No response even after 24hours. They are mentioning that they are not responsible
              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                S
                SubhabrataSana
                May 29, 2024
                Jun 8, 2024
                This thread was updated on Jun 8, 2024
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                I am filing a complaint against DTDC for their failure to deliver my consignment (Tracking Number: C[protected] and their lack of response to my multiple inquiries.

                Details of the Complaint:

                Consignment Tracking Number: C40627112
                Date of Shipment: 27th April, 2024
                Issue: DTDC's records indicate that the consignment has been delivered, but I have not received it. Despite several emails sent on 23.05.2024, 24.05.2024, and 25.05.2024 I have received no response from DTDC's customer support, as they replied as Ticket Resolved.
                Request for Information: I have repeatedly asked for the exact delivery address and proof of delivery (including the recipient's name and signature), but these requests have been ignored.
                DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                  N
                  Narayani Hanumantha Rao
                  May 28, 2024
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                  Resolved

                  Courier was booked with the tracking ID B25419512 on 15th May 2024. The recipient pincode has been updated wrongly in their system and the courier has not reached till now. The status in the portal is updated only till 16th May that it has reached Neraluru Branch. I have been literally following up via calling to the customer care and writing emails. But till now there is no response from them.

                  Its too sad to know that they don't have the facility to transfer the call to their superior and they don't have proper escalation matrix. The worst case is, the customer care team have started to cut the call abruptly without even giving a solution. The definition of 24 hours as per their dictionary looks like doesn't exists.

                  As a customer really wondering where the courier is and whether it is traceable or whether they have misplaced it and when it will be delivered.
                  +1 photos
                  Jun 14, 2024
                  Complaint marked as Resolved 
                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                    A
                    AprajitaGarg
                    from Bengaluru, Karnataka
                    May 27, 2024
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                    Website: [email protected]

                    I have a courier with Tracking number as D91446716 which was shipped from Sirsa on 11th May. It is supposed to be received by 15th May in Bangalore.

                    But even after multiple follow ups the courier is not yet received by us. Today is 27th May. Status on tracking portal is last updated on 15th that shipment is in transit from Bengalore Apex branch to Neraluru branch.

                    This is worst ever service I have seen from DTDC.
                    DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                      R
                      Rama78467
                      from Rewa, Madhya Pradesh
                      May 16, 2024
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                      Address: Rewa

                      I am writing to bring to your attention a serious issue regarding the non-delivery of my consignment with the tracking number CN V77803523, which was entrusted to DTDC for delivery. The estimated delivery date (EDD) provided by DTDC was 14th May 2024, yet as of today, the consignment has not reached its destination.

                      DTDC CN: V77803523
                      Origin: REWA -486001
                      Destination: COIMBATORE - 641002

                      Booked Date: 11th May 2024
                      Consumer EDD: 14th May 2024
                      courier Type: premium

                      I appreciate your prompt attention to this matter and trust that you will take necessary steps to uphold consumer rights and ensure fair resolution.
                      DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                        M
                        Mituser
                        May 6, 2024
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                        My package ( Tracking No: D0257920, Booking Date: 26st apr'24) was supposed to get delivered today (4th may'24) to Villupuram, Nattarmangalam (Pin Code: 604 206).

                        But in DTDC tracking website, it is now showing "Not Delivered(ADDRESS INCOMPLETE OR WRONG-(CIR))".

                        The address provided is definitely correct and the delivery person did not even call once on the phone number provided.

                        Please resolve and update me regarding my package. I need it urgently. I am even cool with going to courier centre myself and take the package, if it is possible.

                        Please ensure that I receive the package as soon as possible. Hoping to get a positive response from DTDC soon. Thanks.
                        DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                          A
                          Ananya Rathore
                          May 4, 2024
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                          I was supposed to receive a package with reference id 7D[protected] today 4th May 2024 and it showed that it was out for delivery at around 1:30PM. But then at 4:00 PM, it just showed DELIVERED, but it was not delivered. nobody called to receive the package and it doesn't show who it was delivered to. It just says null. I really need this package urgently as it has components for my college project. Please try and solve this issue asap .
                          +1 photos
                          DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                            S
                            Sourav1982
                            from Kolkata, West Bengal
                            May 2, 2024
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                            Dear Sir,
                            One of my parcel ( Tracking no. D[protected] booked on 24/04/2024 from Bolpur, Birbhum, West Bengal to Garia, Kolkata West Bengal, but not receive my parcel till date.
                            Destination pin code - 700084
                            with my humble request please solve my issue as soon as possible.
                            Tracking screen shot attached.
                            Thanking you,
                            Sourav Mukherjee
                            [protected]
                            +1 photos
                            DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                              Sagar_2305
                              from Dehradun, Uttarakhand
                              Apr 19, 2024
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                              For U29541579 cosignment number, the address is showing as incomplete or wrong CIR.Where as Pin code and Address is correct as per details provided.

                              Why its showing as incomplete address? And please deliver it as soon as possible
                              DTDC Courier & Cargo customer support has been notified about the posted complaint.
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                                V
                                venkylm10
                                from Guwahati, Assam
                                Apr 14, 2024
                                Apr 15, 2024
                                This thread was updated on Apr 15, 2024
                                Resolved
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                                Resolved

                                Address: 577003

                                Tracking ID: K67061385

                                Parcel is not delivered, but in DTDC parcel tracking status says its delivered. No one has contacted regarding the parcel. I urge them to show the delivery acceptance slip, parcel delivery person must have signed it himself/herself. It can't be a mistake. Its a case of theft. None of the regional offices are responding to the calls or anything. Even raised a query with their custom services ticket id: 11688017. No one has responded regarding this.
                                Apr 15, 2024
                                Complaint marked as Resolved 
                                DTDC Courier & Cargo customer support has been notified about the posted complaint.
                                Apr 15, 2024
                                Updated by venkylm10                                 Got reply from the respective branch and finally my parcel got delivered today, 15th April (Mon). These guys have faked the delivery status on 13th April (Sat), to show that the delivery was done on time, to avoid a holiday gap. Even though I finally got the package somehow. But this step shouldn't be followed. Anybody will get tensed about the package, DTDC won't refund the whole package cost later on, if something really gets missed.
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                                  M
                                  mukundnjoy
                                  Apr 4, 2024
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                                  DTDC Tracking id: D01347890
                                  The package is fakely marked delivered to the security guard but is not delivered at all.

                                  I contacted their customer support but am not getting any reply from them (on email that is handled by their backend team). When I called the customer support number, they told me that they had escalated to the branch manager, I requested a callback, but nothing is moving, and I fear they would not deliver this package.

                                  The package is very precious to me, as it contains books that I need urgently. Please help me out.
                                  +3 photos
                                  DTDC Courier & Cargo customer support has been notified about the posted complaint.
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