DTDC Courier & Cargo Complaints & Reviews

I have a courier with Tracking number as D91446716 which was shipped from Sirsa on 11th May. It is supposed to be received by 15th May in Bangalore.

But even after multiple follow ups the courier is not yet received by us. Today is 27th May. Status on tracking portal is last updated on 15th that shipment is in transit from Bengalore Apex branch to Neraluru branch.

This is worst ever service I have seen from DTDC.

I am writing to bring to your attention a serious issue regarding the non-delivery of my consignment with the tracking number CN V77803523, which was entrusted to DTDC for delivery. The estimated delivery date (EDD) provided by DTDC was 14th May 2024, yet as of today, the consignment has not reached its destination.

DTDC CN: V77803523
Origin: REWA -486001
Destination: COIMBATORE - 641002

Booked Date: 11th May 2024
Consumer EDD: 14th May 2024
courier Type: premium

I appreciate your prompt attention to this matter and trust that you will take necessary steps to uphold consumer rights and ensure fair resolution.

My package ( Tracking No: D0257920, Booking Date: 26st apr'24) was supposed to get delivered today (4th may'24) to Villupuram, Nattarmangalam (Pin Code: 604 206).

But in DTDC tracking website, it is now showing "Not Delivered(ADDRESS INCOMPLETE OR WRONG-(CIR))".

The address provided is definitely correct and the delivery person did not even call once on the phone number provided.

Please resolve and update me regarding my package. I need it urgently. I am even cool with going to courier centre myself and take the package, if it is possible.

Please ensure that I receive the package as soon as possible. Hoping to get a positive response from DTDC soon. Thanks.

I was supposed to receive a package with reference id 7D[protected] today 4th May 2024 and it showed that it was out for delivery at around 1:30PM. But then at 4:00 PM, it just showed DELIVERED, but it was not delivered. nobody called to receive the package and it doesn't show who it was delivered to. It just says null. I really need this package urgently as it has components for my college project. Please try and solve this issue asap .

Dear Sir,
One of my parcel ( Tracking no. D[protected] booked on 24/04/2024 from Bolpur, Birbhum, West Bengal to Garia, Kolkata West Bengal, but not receive my parcel till date.
Destination pin code - 700084
with my humble request please solve my issue as soon as possible.
Tracking screen shot attached.
Thanking you,
Sourav Mukherjee
[protected]

For U29541579 cosignment number, the address is showing as incomplete or wrong CIR.Where as Pin code and Address is correct as per details provided.

Why its showing as incomplete address? And please deliver it as soon as possible

Tracking ID: K67061385

Parcel is not delivered, but in DTDC parcel tracking status says its delivered. No one has contacted regarding the parcel. I urge them to show the delivery acceptance slip, parcel delivery person must have signed it himself/herself. It can't be a mistake. Its a case of theft. None of the regional offices are responding to the calls or anything. Even raised a query with their custom services ticket id: 11688017. No one has responded regarding this.

DTDC Tracking id: D01347890
The package is fakely marked delivered to the security guard but is not delivered at all.

I contacted their customer support but am not getting any reply from them (on email that is handled by their backend team). When I called the customer support number, they told me that they had escalated to the branch manager, I requested a callback, but nothing is moving, and I fear they would not deliver this package.

The package is very precious to me, as it contains books that I need urgently. Please help me out.

My parcel was booked on 30th March from Chennai to Pune. It’s been 4 days tracking shows no updates. The last update was on 1st of April.

Tracking ID - C40066104

Awb : 7d[protected]. Shipment booked via dtdc, piced up on 13th march 2024, estd. Delivery date : 19th march 2024.
On 16 th march, order is marked as delivered whereas, recipient hadn't received the same. Upon investigation, found delivery agent attempted a fake signature & did not actually deliver the product.
Product is yet undelivered to recipient.
Hub code : k82,
located at rangpo sikkim, 737132

We have book one shipment to Chennai from Shirdi DTDC office by POD No 7X5676021 dated on 1st March but same is showing delivered at Goa insted of Chennai

We have taking followups from 4th March from local Shirdi DTDC office Mr.Kadari but not given proper solution also they have changed POD without any intimation and provided New POD 7X5676121 but still same not delivered.

Regards,
Mahendra Gore
Branch Manager
[protected]
Cholamandalam Investment and Finance Co Ltd- Shirdi Branch.

There is a courier with food items D73811417 registered on 11/March evening from Karur, TN to Whitefield, Bengaluru, KRN which is supposed to be delivered by 12/March morning.
Per tracking report the courier reached final destination per schedule, but it was not delivered on 12/March.
It was moved to out for delivery on 13/March, but later moved to Not Delivered(PAPERWORK REQUIRED-(OTR)).
The food items would have already spoiled since it is 4 days past already.
I called Whitefield office and customer care but there is no one to answer.

What is happening?

Please provide refund of the amount paid and the cost of food items.

Parcel booked on 8th of march 2024 and today is 14th of march 2024 material still not delivered parcel booked on priority by air cargo and expected delivery given by DTDC is 11th of march and the shipment was coming by surface and they are charging for air cargo

Please let me know the duration or what action you are taking

Placed delivery on 6 March 2024, 11 am. The website shows, "No data available". Please help me to get this resolved, I just need to if it's safe and in transit. That's all.

Tracking no. D73659822
My phone: [protected]

I have already submitted a complaint for delivering my item broken. Please let me know how many days it will take for refund as they charged Rs.70 and my item cost is Rs.250. (Tracking No.). The receiver felt so unhappy as it was a birthday gift and broken and I felt so embarrassed to hear this. Not only the money they have hurt my feelings as DTDC has handled this so lightly. I need a solution so that they should never take anything Lightly.

Dear DTDC Customer Care,

I understand that I made a mistake in my address when I originally placed my order. I apologize for the inconvenience this has caused.

I would be very grateful if you could redeliver my order to the correct address, which is:

10 Keshav Kutir Society
Waghodia Road
Vadodara, Gujarat, 390025

Thank you for your assistance in this matter.
My order number is X88049764.
Sincerely,
Nehal Chauhan

The Mug was dispatched on 24/2/24 through DTDC (Chandranagar, Palakkad, Kerala) to Coimbatore(Saravanampatti). When I handed over the packet I told them that Mug should be packed properly as they are chances of breaking and they promised me a safe dispatch. But when it reached the concerned person on 27th it was broken and from then I raised a complaint and the details are as follows:

Dissatisfied-Re: Query Raised for R[protected]will take it to higher authorities

Ranjini Pradeep
Fri, Mar 1, 5:32 PM (19 hours ago)
to DTDC

I am upset by the way you have responded to the complaint and if I don't get a response I will take it higher authorities.

On Fri, Mar 1, 2024 at 10:28 AM Ranjini Pradeep wrote:
Could you please let me know how much time will you take to find a solution.

On Wed, Feb 28, 2024 at 2:57 PM Ranjini Pradeep wrote:
Hi
Thank you for the response. I am surprised how did it happen and how can I rely further and more than the money even the receiver felt odd as she received such a gift on her birthday.
Mug cost Rs.250 and the courier charges Rs.70
I hope you will take care of this in future
Ranjini

On Wed, Feb 28, 2024 at 11:48 AM DTDC Customer Support wrote:
Hi Ranju. tcp78,

Greetings from DTDC!

We apologize for the inconvenience caused, The issue has indeed been viewed seriously we will defiantly get to the bottom of the matter and we will initiate the corrective measures.

Kindly share the below details
Kindly share the value of this shipment
Kindly share the damage snapshot and inner content of this shipment

With Best Regards,
Vigneshwari
Customer Success Team
DTDC Express Ltd
On Tue, 27 Feb at 10:16 PM, Ranju. tcp78 wrote:
My shipment was damaged : I didn't expect this from DTDC courier.MUg broken into several pieces.I reconfirmed before sending as it is brittle.They assured the safety of my package. But now i have to think twice before sending. i need a solution as soon as possible

No response after that

Consignment no - D76519625. PARCEL BOOKED AT KHYALA, NEW DELHI-18
I send a parcel through DTDC courier to HOSHANGABAD (MADHYA PRADESH), and no progress showed from the date of booking. Then I called local office they told me pack went as "WITHOUT" entry and it would be delivered in 48 hours. But even then No progress apart from fake tracking updates for next 7 days. But Still no progress about the package. Even after 4 MONTH the package...

Consignment no - C39309639. PARCEL BOOKED AT MYLAPORE, CHENNAI-4
I send a parcel through DTDC courier to Nagpur and no progress showed from the date of booking. Then I called local office they told me pack went as "WITHOUT" entry and it would be delivered in 48 hours. But even then No progress apart from fake tracking updates for next 6 days. But Still no progress about the package. Even after one week the pack not been delivered and no movement at all struck somewhere. I am afraid they misappropriated my pack and created fake tracking information. Its day light robbery and breach of trust. CUSTOMER SUPPORT IS USELESS AND NOT AT ALL WORKING AS IT SHOULD DO. LOCAL OFFICE PEOPLE NOW VERY RUDE.
I HAVE RECORDED CONVERSATION AND BOOKED SLIP AS PROOF