[Resolved]  E71 — hanging problem

NOKIA E-71 — Disappointing to note that Nokia is offering very poor service.

To
The Senior Manager (Customer Care)

Disappointing to note that Nokia is offering very poor service.

Job Sheet no;[protected]/090904/41 Dated 04/sep/09
Mobile: Nokia E-71
Replacement mobile IMEI NO: [protected]

Self had purchased Nokia E 71 paying Rs. 20,000.00. After the 3 months from the date of purchase I had start facing problem with GPS connectivity.

After talking to Nokia customer care executive, self visited Nokia service center to get it rectify. But technician in the service center told that the problem will not able to rectify locally it has to sent to Delhi HQ for the rectification which will take 15-20 days.

After 20 days I had been to service center, they told that problem in the mobile is not able to rectify so they got replacement from HQ.The replacement which I have received from the service center is of very poor quality with built in problems like camera was not working, Wlan was not able to connect. Poor quality key pads etc. when I highlighted the same to your local service center they said they will send same back to HQ and ask for better replacement/New handset. Delivery for new replacement committed 15-20 days

I had complained same to Nokia customer care (compliant ID: 1-[protected]). They have said that, they will escalate the same to higher officials and ensure that the new handset (box piece) will be given as replacement.

After 20days, ie.Today I had been to collect the replacement. I surprised to note after all the above follow up they have sent the same handset which is of poor quality as replacement.

Total days spent is 45 days without using handset. After spending so much money it is no use if above things happens.

I personally trust Nokia for the quality, reliability and service offered. But above experience is very very disappointing.

I hope you understand the problem undergone by self & trust you will take immediate action on the above matter by replacing new (box piece) handset with 5 days of time.

Thanking you.

Your disappointed Customer.

Mohan Kumar.R
No.147/3, Balaji Road,
2nd Block , Thyagarajnagar,
Bangalore-20
Phone: [protected]
Email: [protected]@yahoo.co.in

NOKIA E-71 — hanging and sudden switching of the phone

DEAR SIR,
I PURCHASED A NEW E-71 BLACK COLOUR IN OCTOBER 2009. INITIALLY THE PHONE WORKED GOOD BUT AFTER 3-4 DAYS OF PURCHASE IT STARTED HANGING VERY MUCH. THE PHONES SWITCHES OFF ITSELF. AND IT HANGS WHEN THERE IS AN INCOMING CALL AND I AM NOT ABLE TO PICK THE CALL DUE TO THIS PROBLEM. AND HAS MANY OTHER PROBLEMS LIKE THE COLOUR OFF THE KEYPAD IS GETTING OFF. AND MANY MORE PROBLEMS ARE THERE. SO I KINDLY REQUEST YOU TO PLEASE LOOK INTO THE MATTER AND GET MY PHONE CHANGED AS SOON AS POSSIBLE.

THANKING YOU
YOURS SINCERELY

YASIR
MOBILE. [protected]

E71 — keys are not working and dual sim is also not working

hi my phone keys are not working and dual sim is not working i took the phone in the november ..do something my want my cell back

Nokia E 71 — Handset Problem

i purchased my handset frm priority dealer as it is an authorised dealer but within 1 month of purchase i startd getin problms in my handset...
it hangs a lot,blutoth doesn't works...
i want my set 2 b replacd so pls do solve my problm...!!

NOKIA E-71 — GET HANG

I M USING NOKIA E-71 MOBILE GETS HANG AND WORKS VERY SLOWLY I HAVE SHOWN IN THE COMPANY THEY HAVE UPDATED SOFTWARE BUT NO GOOD RESPONSE FROM THE PHONE M STILL HAVING PROBLEM SO PLZ DO NEEDFULL ON THIS MATTER .THIS MY CONTACT NUMBER [protected] . MY NAME IS ABHINAV GUPTA . SO I NEED A EARLY RESPONSE .