eBay and Clickbuy.in Online Shopping — iPhone purchase not delivered and refund kept on hold | |||
APPLE IPHONE 4S 32 GB IOS5 8 MP CAMERA :: FACTORY UNLOCKED MOBILE PHONE purchased from eBay India on 04/May/2012 from seller clickbuy.in. the deadline for shipment was 10/May/2012 and Delivery deadline was 13/May/2012. I got the following message "the seller shipped the item on 06-May-12 and is required to deliver the item by 13-May-12. The shipping details are: Courier name: BLUE DART Airway bill number: [protected]" This number is incorrect and on bluedart it is not showing. The seller is not contactable from 08/May onwards, they kept on saying even til 12/May that the product has been shipped. I was in contact with eBay customer support from 12/May onwards and they asked me to initiate refun after 13/May/2012. I did initiate the refund on 14/May/2012 and the cooling period was 5 days and they promised that the refund will be start on 19/May/2012. On 16/May I got a call from the seller clickbuy.in and when I asked about the bluedart courier they said they filed a complaint but cannot provide proof. Then I asked them to refund the money. they agreed to refund the money. But eBay insisted then I need to wait till 18/May/2012 without providing any transparency on what they are doing from their side. On 19/May I approached the eBay Customer service to discuss about the refund which was not approved till morning 10:00 am, they said it will be done by end of the day. @1:30pm on 19/May/2012 I got a call from clickbuy.in apologising profusely and asking me not to take any action or provide negative feedback and said they approved by refund. I got a mail from eBay at 6:45pm today saying that the refund is kept on hold on the sellers request. Now they are investingating and say it will take another 20 days. I find these are all delay tactics and I do not have any transparency. I see that seller is palying games and I am concerned if my amount(~42k) will be refunded or not. Can you help ? Was this information helpful? | |||
2 Comments | |||
Comments
Same thing happened to me. The Seller is android.curve1. He did not ship the item but provided a fake shipping details. Now my refund request is On Hold. Let's hope eBay take care of it correctly.
Reply
finally I got my refund after a lot of follow-up and escalations
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