eBay and Clickbuy.in Online Shopping — iPhone purchase not delivered and refund kept on hold

Address:Bangalore, Karnataka

APPLE IPHONE 4S 32 GB IOS5 8 MP CAMERA :: FACTORY UNLOCKED MOBILE PHONE purchased from eBay India on 04/May/2012 from seller clickbuy.in. the deadline for shipment was 10/May/2012 and Delivery deadline was 13/May/2012.
I got the following message "the seller shipped the item on 06-May-12 and is required to deliver the item by 13-May-12. The shipping details are:
Courier name: BLUE DART
Airway bill number: [protected]"
This number is incorrect and on bluedart it is not showing.
The seller is not contactable from 08/May onwards, they kept on saying even til 12/May that the product has been shipped.
I was in contact with eBay customer support from 12/May onwards and they asked me to initiate refun after 13/May/2012.
I did initiate the refund on 14/May/2012 and the cooling period was 5 days and they promised that the refund will be start on 19/May/2012.
On 16/May I got a call from the seller clickbuy.in and when I asked about the bluedart courier they said they filed a complaint but cannot provide proof. Then I asked them to refund the money. they agreed to refund the money.
But eBay insisted then I need to wait till 18/May/2012 without providing any transparency on what they are doing from their side.
On 19/May I approached the eBay Customer service to discuss about the refund which was not approved till morning 10:00 am, they said it will be done by end of the day. @1:30pm on 19/May/2012 I got a call from clickbuy.in apologising profusely and asking me not to take any action or provide negative feedback and said they approved by refund. I got a mail from eBay at 6:45pm today saying that the refund is kept on hold on the sellers request. Now they are investingating and say it will take another 20 days. I find these are all delay tactics and I do not have any transparency. I see that seller is palying games and I am concerned if my amount(~42k) will be refunded or not. Can you help ?
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Same thing happened to me. The Seller is android.curve1. He did not ship the item but provided a fake shipping details. Now my refund request is On Hold. Let's hope eBay take care of it correctly.
finally I got my refund after a lot of follow-up and escalations

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    eBay.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    60%
    Complaints
    4742
    Pending
    328
    Resolved
    2636
    eBay.in Address
    14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
    View all eBay.in contact information