Ebay.in — not receiving an item

Address:

Dibrugarh, Assam

Dear sir/Madam I have place an order on dated 11.04.2013 through ebay.in the item is (2 Fans Laptop Cooling Pad using USB Power"[protected] on 11-Apr-13. My (PaisaPay ID [protected]). The seller give the details of shipping as under

* Courier name: PROFESSIONAL COURIER
* Airway Bill Details: Vpl[protected]
the item has to reach me on or before 18.04.2013. But when I didn't receive the item I claim for refund. They take five days more to resolve the problem. After compliting the second deadline they failed to resolve. Again I inform them and finally they said within 24 hours your case will be resolved. But the third deadline is about to finish but I have not get any response from them. I have not received the item and didn't get my money back.
Please take serious actions agianst them. They try to fool the common people. I hope I will get a solution from your side.
with regards
ritu raj borah
duliajan, assam
pin-786602
email- [protected]@gmail.com