Ebay.in — Replacement of defective 3G router purchased from ebay

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Mumbai City, Maharashtra

Vide Paisepay ID [protected], I had purchased a potable 3G wireless Router and WIFI Hotspot Mini AP potable wireless GSM by paying Rs1299 through debit card from ebay seller ID: beststore_2013. Seeing its key feature like: 1. Pocket friendly design- small enough to fit in your pocket, create a wifi zone any where 2. Convert LAN( RJ45) connection-, 3G/2G( GSM) data card into Wi-Fi Network 3. Muti user support upto 20 users can connect through Wi-Fi 4. Compatible with EVDO & 3G Dongles- Connect dongle and create your wi-fi hotspot 5. Friendly User Interface to browse and access sharing content 6. Plug & Play Ethernet (RJ45) Port : Support DHCP, static IP network mode and the automatic dial-up progress for ADSI, CATV broadband WLAN. 7. Compatible with HSPA/HSPA+, WCDMA A/B and TD-SCDMA wireless network, card dial-up and bandwidth sharing I went for purchase of the above unit. I received the packed unit on 14/10/2013. After going through the literature provided I wanted to test the same. Initially I could not understand how to use as the literature given could not be understood even by some users in the line of Router. Then one day I talked to the seller on phone and followed his instruction. I also oberved that it was transmitting but I did not get any output on my smart phone carbon A 9+. I was using the data card of MTNL. though My impression was that I can use the router for conneting the computer as well other devices for internet on the first day the seller Shri Shivanash Kumar told it can not be used in desk top rather i was happy the probably through micro port it will get supply from computer and also give internet connection back to computer if we put either RJ45 connection o[censored]se any data card. The testing hardly made for three occasions and on fourth occasion I found the router is not responding at all and I did not find any light. I discovered that some thing is loose inside the router. I asked for the correct address by which I can return back the unit so as to get it repaired or replaced as the unit was a new one and hardly used for two to three occasions. On getting the address I promptly sent the unit to Delhi as per the address given to me by shri Shivnash over mibile. But to my surprise even after 10 days I did not get any confirmation of receiving the defective material by him. Subsequently I inquired with post office and found it has returned back because of insufficient address. further I again talked to Shri Shivnash and resent again. He confirmed me on 15/10/2013 that he has received the defective material. Now my concern is even after receipt of the defective material the seller is not giving the replacement. He is arguing that inside the unit the microUSB port has broken. He gets every thing imported and he can not give me any replacement. After a few argument over phone he stopped responding and now he is not even receiving any call from me. To be precise I had telephoned on 21/10/2013 at 14:24 hrs and on 22/10/2013 at 16:34hrs but the person did not attend to my telephone. In view of above I am feeling helpless and seek you help to resolve the issue. To me it appears that beststore_2013 is a fraud one. It takes the help of ebay in cheating people. He has brought some leaflet and product from china, without understanding its intricate details the seller is trying to sell to get more money. It is also defaming the name of ebay. I have concluded because of the following reasoning : 1. The product supplied has not been properly tested. 2. It is not a robust product otherwise just by use of the micro port for two to three times it should not get defective. for example this type of port is provided with karbonn mobile phones for battery charging and data transfer but I have seen even though they are used for more than years and used to get charged at east once in a day they are not failing so often. 3. A good supplier would have tried fro immediate replacement and to find solution for the problem where as the seller beststore_2013 is silent on this issue. 4. if we see the address for shipper address and the address given to me for giving back the defective one is different. as in one case it is written : Shainash Kumar, A-175, new Ashok Nagar, Delhi-110096 in other case whre I was told to send was " Shri Shivnash Kumar, plot no. 333/b, C block, near old Mother diary, new Ashok Nagar, Delhi 110096. Where as the telephone no. mentioned was same that is [protected]. 5. I was given the address initially as Shri Shivnash Kumar, 333/b, C block, near old Mother diary, new Ashok Nagar, Delhi 110096, to send the material but the material got return back because of insufficient address. Now my appeal is 1. To give me back my amount spent on this item Rs 1299/- 2. To debarr beststore_2013 for doing any business with ebay. 3. To initiate criminal action against beststore_2013 Regards. Prasanna Kumar Mishra, [protected], [protected]@rediffmail.com