[Resolved]  eBay India — Fraud sellers

Hi

I have placed an order on ebay for Item #[protected] NEW SAMSUNG GALAXY GRAND DUOS I9082 DUAL SIM 5" -8 MP DUAL CORE 1.2 GHZ 3G from seller srilakshm13 on April 17, 2013 worth INR 16750/-. I have attched the email confirmation form Ebay Paisa Pay.

On April 20, 2013 I received an email from Ebay confirming seller has shipped the Item, In the meantime i received an SMS from seller saying that he will ship the order on Thursday (April 25 2013), which makes it clear he din't ship the order on the day he attached dispatch note.

On April 23, 2013 my ebay was account security was compromised and some one changed email id and password for my ebay account which was not authorsized by me either on verification call or on email. Hacking my account someone changed the delivery status of the above order as Item received, which is not the case as on date. I am attaching here with email from ebay confirming someone trying to change my email id and password. The IP address in the email from which my account was accessed is nor my IP neither am familiar with the same.

I failed repeatedly to contact seller via email or phone. I raised complain with EBAY for non-receipt of the product which they replied back saying, "Action : Buyer Claim request rejected by eBay

Remarks : We understand that from your claim that you have not yet received the item. To investigate this further, we tried reaching you on your registered mobile Number ([protected]). However unfortunately, we could not get through as the number was constantly not contactable. We have checked the courier tracking details (mentioned below) of your item and it confirms that the item has been delivered at your shipping address on (Sat, Apr 20, 2013, 10:30 AM). Courier Name: (DTDC) Docket/Airway Bill Details: (E[protected] We request you to kindly get in touch with the courier company for more details. In case, if you do not receive any resolution, please feel free to contact us and we assure you that we will look into it. "

On confirming back with courier company , they are unable to provide me with the dispatch address which nor ebay is providing with the copy of Dispatch note.

I want to complain that product was not received by me and it was a fraudulent seller selling through Ebay , and EBAY can't be taking off their guarantee from the claim by saying seller has attached the dispatch details.


I am unable to attach the copies of all the details as they are in PDF. Request you to please look into the matter and get back to me on [protected]@aol.in or [protected] / [protected]