[Resolved]  eBay India Private Limited — eBay Offer Code Problem misleading customers

Address:

Bangalore, Karnataka

Hello All,

I have purchased an Sony Bravia LCD TV worth of Rs. 36,999. I had an offer code which was applied at the time of purchase of above 30000 you will receive a 1 TB Western digital external HDD.

I had an enquiry with the customer support executive at eBay today.(Phone support ID :[protected]
He was telling that there is no offer with this purchase. But while purchasing it was showing I will receive a 1 TB WD HDD free with this purchase.

Let me quote his words here "There is nothing much that can be done for this mistake from our end"

Please find the attached screenshot of the offer displayed on purchase.(I have removed the delivery address from the screenshot).
The customer support executive confirmed that there was some technical issues due to which it was showing the offer code as accepted.
For this why should the customer pay for it?
I had even a different offer code for the discount in the value which I had not applied because this code was showing as accepted..
I have even mailed the eBay support on this.

Also to my surprise there is absolutely no grievance redressal mechanism @ eBay to address such issues.
Even the support executive is accepting the same. So be cautious while purchasing from eBay.

The email from ebay also confirms the promotion code as accepted. In the first line it says ;
Your PaisaPay payment is being processed by eBay Customer Support. You paid the order total of Rs. 36,999.00 using credit card and eBay gift voucher / promotion code EBAYDUSS11.



Company Details :
eBay India Private Limited,
101 B, Akruti Corporate Park,
LBS Marg, Kanjurmarg (West)
Mumbai - 400 079