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Western Digital Complaints & Reviews

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Last updated Jan 17, 2023
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Western Digital reviews & complaints(240)

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Around the end of December of 2022, I ordered three external hard drives from Western Digital. I received two of them soon after. However the third one was lost in shipment, supposedly. The company assured me that if it didn't arrive to me they would issue me a refund. After many, many emails to them with the assurance they would refund my money, they still haven't done it. As a matter of fact just today, they informed me that because this was done in 2022, They would not issue me any refund or send me another hard drive. I have contacted their customer support over 8-10 times since the first of 2023, with no luck only to tell me that a refund had been issued, but as of today 1/16/2023. there has been no refund sent nor another Hard drive sent either
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    Address:Karjat, Karjat

    There is wrong warranty date
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    Western Digital customer support has been notified about the posted complaint.
    Aug 15, 2022
    Updated by kaiwalyap
    Correct warranty info
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      1 brought a hard disk fro. amzon .&it will defected after few monts and i sen replacement to wd with rma=[protected]
      On 14-Jun-22 after 1 months they send a disk throw bluedart .but its didint get me they said its already delivered but i didint get it .i am waiting for it all the da not come it yet. Please help
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        Address:digiplus studio,erimayur(po),Palakkad,Kerala,Pin 678546,Mob 9946206530

        The hard disck not working
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          Address:5601 Great Oaks Parkway, San Jose CA 95119

          I purchased Western Digital 8 TB My Cloud Home external drive about three years ago. It worked FAIRLY DECENT until about 3 months ago. It has lost connection and can no longer connect. It simply states it's offline. I've tried every solution possible and still no luck. I purchased this product because I thought it would be reliable and I could trust that whatever I needed to store would always be available to me. What is the point of having...
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          My Name is Sakil Mahmud, I had submitted my Western Digital 2TB SATA Hard Disk ( In Warranty ) for replacement at Global Computers, Glolar More, West Bengal on 16th Feb 2022 and they told me that your replacement drive will be shipped at your residential address in 5-10 days but till date I have not received my replacement drive even after following up with WD Customer Care on their Toll-Free number and Chat support for 12 to 15 times and every time they give the same answer "We have escalated your case to the concerned shipping department and your product will be shipped soon but its nearly 2 months and still RMA STATUS is not showing shipped, I never expected this kind of service for an international company, please help me get my replacement product shipped as soon as possible.
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            Address:sree gupta bhavan pvt.ltd, no.1 raja street santhosapuram,vengaivasal,chennai 600073

            HDD not read and running
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Replacement Drive not received even after 2 months

              My Name is Arun Nayak, i had submitted my Western Digital WD Green 240 GB (2.5 inch) SATA III Internal Solid State Drive ( In Warranty ) for replacement at Total Telecom, Prabhadevi, Mumbai on 9th December 2021 and they told me that your replacement drive will be shipped at your residential address in 10-15 days but till date i have not received my replacement drive even after following up with WD Customer Care on their Toll Free number and...
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              Address:23/366(7) leela arcade mathakovil road sulthanpet palakkad-1

              Hardisk is not detecting
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                Incident Details:[protected]

                This drive failed during the warrantee period and I returned it under a RMA (I had to pay postage). WD confirmed that they received the returned drive on 30 November 2021. It now very nearly two months later and nothing has happened. The RMA status simple says "Received / Processing". I've contacted WD twice. The first time they said it was "global supply problems" and asked me to wait a little longer. The second time they have simply ignored me so far.
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                  Address:Bangalore, Karnataka, India
                  Website:www.westerndigital.com/en-in

                  My name is Abhay Satyarthi, I had a 2TB My Passport hard disk under warranty. 3 Months ago it stopped working. I have followed all the procedure and created a RMA for product replacement. I have created RMA on 11 Nov 2021 and send product to the Bangalore location which reached on 23 Nov 2021.

                  Now today is 20th Jan 2022 and I did not receive my product I have contacted WD many times and their only response is "I will escalate this and keep it on top priority and you will receive your product on Monday".

                  Kindly help me to get my hard disk back or the money.

                  Product Details :
                  WD 2TB My Passport Portable External Hard Drive, USB 3.0
                  RMA No: #[protected]
                  email id: [protected]@gmail.com
                  Western Digital customer support has been notified about the posted complaint.
                  I have exactly the same problem with a 4TB portable drive. WD confirmed they received the returned drive, but two months later I am still waiting for a replacement.
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                    Address:Flat no 103, block-17, Cluster C, suncity Apa, Sarjapura Ring Road, 6th Main Road, Agra Post

                    Hi,

                    I am facing issue while logging into NPS portal where my PRAN ID is invalid.
                    Please resolve this issue.

                    My PRAN ID:[protected]

                    Regards,
                    Arun
                    Western Digital customer support has been notified about the posted complaint.
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                      Address:Pune

                      My data is getting corrupted after few days, thumbnail are visible from temp folder in hdd but size is 0 bytes.
                      Definately data is getting corrupted in hdd.

                      On replacement I need to take backup of existing 1tb of data so i need new hdd for backup or atlist any online drives for few days for backup.

                      So please help me I have attached the issue.

                      Replacement I am ready but existing working copy of 1tb I have to take backup than only I will be able to hand this hdd, and I don't have any drive which can store 1tb of data.
                      Western Digital customer support has been notified about the posted complaint.
                      Check the thumbnail pic generated because it was present after I copied inhdd but after checking after few days 184 files shows 0 size. Now I am in fear of losing more data so plz provide me the replacement first I will copy the existing data and handover my bad hdd

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                        Product (portable hard drive) never worked. Sent it back since it was still under warranty. Received by company nov 19 and still no replacement sent as of 12/27/21. I've contacted them four times and every time they tell me it's escalated and I'll be updated in 1-2 business days only to have complete silence from them.
                        They need to stand by their warranty....
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                        Address:No 1, g.t.road, near lic office, burdwan: 713101, west bengal

                        I have applied for RMA for my WD two ssd (120gb sata ssd rma no: [protected] and 240gb m.2, rma: [protected]) drive and i've sent the drive through courier and it's been a month now, I have been calling since a month now regarding update of my return and you guys keep saying you'll get a call from our superior and i never get the call. The executive rough behavior with me. i'm in need of drive and you guys keep playing with your CUSTOMER.
                        Western Digital customer support has been notified about the posted complaint.
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                          I have applied for RMA for my WD my passport drive and i've sent the drive through courier and it's been a month now, I have been calling since a month now regarding update of my return and you guys keep saying you'll get a call from our superior and i never get the call, I've called like a hundred times now but they don't do anything regarding the issue,
                          All they say is you'll get your update
                          Please...
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                          Address:Western Digital, Prestige Park, Prestige Excelsior, Building No.143 /1 Amani Belandur Kane Village Varthur Hobli, Bangalore 560103
                          Website:www.westerndigital.com

                          I purchased a WD hard disk (S/N No. WX42A51FNDCF) on Amazon.in on 08/10/2021 for Rs.4589.10. The drive seemed to be working fine but the extended test in the WD drive utility and the dashboard apps got stuck at 90% and it stays there indefinitely. I have tried chatting with them and emailing them for the last couple months but they don't seem to take it seriously. They reply to me once every couple days and suggest me to repeat the same tasks...
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                          Address:Sundarpur Gyanpur Bhadohi, Sundarpur, Gyanpur

                          Pls help me send connect number
                          [protected]@gmail.com
                          [protected]
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                            Address:5601 Great Oaks Parkway San Jose, CA 95119
                            Website:www.westerndigital.com

                            Received a brand new 2 TB Western Digital hard drive from the Western digital store on 9/8/21. Failed on 10/13/21, after 33 days o[censored]se. Was forced to pay for shipping and sent it back under RMA. has been in their hands almost a month and no sign of a replacement. Was lied to in a chat with customer support. They claimed the drive would be shipped in 2 business days and it has not been shipped.
                            Western Digital customer support has been notified about the posted complaint.
                            Dec 03, 2021
                            Updated by steved123
                            Western Digital sent me a 5400 rpm drive as a replacement for the 7200 rpm drive that failed. I notified customer service and they claim they will send me the correct drive version. So it will either never happen or maybe a correct replacement will arrive in several months if I'm lucky.
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                              Address:Pukhrambam maning leikai

                              Dear sir,
                              I have to buy external hard disk by emi. So still now i am not received my order but u can take emi for one month.
                              Please cancel my order and refund my one emi and down payment. My order ID no is 2279498
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