Western Digital Complaints & Reviews

Ordered for western wear cost 1399 but got two old sarees.

Hi Team,

I've purchased WD Blue SN550 from Amazon one year back which came with 5 Years of Warenty. From last 3 weeks I'm not able to use my laptop with that SSD as the entire OS is running on it and SSD got crashed along with my personal data. I've raised the same with Western Digital support and they have raised Insident with Reference #:[protected] and asked me to perform some troubleshooting steps, I've done with that and finally they have agreed to replace the product. But from last 2 weeks they are saying that their portal is under maintainance and not yet resolved.

Is this the correct way?. I am currently working from home and with that laptop. Currently my operating system is running on that SSD and it got crashed. They are not sailing the exact time of providing resolution. Please help me out in this regards.

Warranty Replacement Number: [protected]
Location India
Product : WD sata 240GB SSD

I created an RMA on March 25, it now over 20 days and still my replacement drive is still not shipped.

I have contacted more that 20 times and no one has resolved my issue. Each time they are updating me that it will be shipped in 48 hours.

The WD SATA 240GB SSD drive has now failed 3 times in 3 months. First two times I replaced on Amazon, and the third time it got stuck in RMA from WD for over 20 days. I lost data three time because of this.

Please try to send a NVME drive instead of SATA drive as it failed 3 times already. I needed it for my college project and Im stuck in the replacement process now. I do not have enough cash to get a new drive. If replacement is not possible, they should at least send me a refund so I can get a new drive as I am unable to do my college project due to this

Around the end of December of 2022, I ordered three external hard drives from Western Digital. I received two of them soon after. However the third one was lost in shipment, supposedly. The company assured me that if it didn't arrive to me they would issue me a refund. After many, many emails to them with the assurance they would refund my money, they still haven't done it. As a matter of fact just today, they informed me that because this was done in 2022, They would not issue me any refund or send me another hard drive. I have contacted their customer support over 8-10 times since the first of 2023, with no luck only to tell me that a refund had been issued, but as of today 1/16/2023. there has been no refund sent nor another Hard drive sent either

There is wrong warranty date

1 brought a hard disk fro. amzon .&it will defected after few monts and i sen replacement to wd with rma=[protected]
On 14-Jun-22 after 1 months they send a disk throw bluedart .but its didint get me they said its already delivered but i didint get it .i am waiting for it all the da not come it yet. Please help

The hard disck not working

I purchased Western Digital 8 TB My Cloud Home external drive about three years ago. It worked FAIRLY DECENT until about 3 months ago. It has lost connection and can no longer connect. It simply states it's offline. I've tried every solution possible and still no luck. I purchased this product because I thought it would be reliable and I could trust that whatever I needed to store would always be available to me. What is the point of having an external hard drive with a cloud feature if you cannot access the cloud unless the device is logged in? And the customer service is absolutely nonexistent. They want me to collect and send them logs of the device but in order to do that you have to log in. I disregarded many signs while having the device and it was still functioning. It took forever to simply log in, it took forever to download what I needed from the device, difficulty logging in and having to restart computer multiple times to get the device to finally log in, and on and on and on. I will absolutely never purchase a product from your company again. I lost so many personal and professional things and there is absolutely nothing that can be done because there is not a single human being that works for Western Digital that is capable of figuring out why their devices are worth nothing more than a 2.5-pound paper weight. There are a few choice words I have for your company, but I will display more professionalism than what I have received. DO NOT PURCHASE ANY PRODUCTS FROM THIS COMPANY.

My Name is Sakil Mahmud, I had submitted my Western Digital 2TB SATA Hard Disk ( In Warranty ) for replacement at Global Computers, Glolar More, West Bengal on 16th Feb 2022 and they told me that your replacement drive will be shipped at your residential address in 5-10 days but till date I have not received my replacement drive even after following up with WD Customer Care on their Toll-Free number and Chat support for 12 to 15 times and every time they give the same answer "We have escalated your case to the concerned shipping department and your product will be shipped soon but its nearly 2 months and still RMA STATUS is not showing shipped, I never expected this kind of service for an international company, please help me get my replacement product shipped as soon as possible.

HDD not read and running

My Name is Arun Nayak, i had submitted my Western Digital WD Green 240 GB (2.5 inch) SATA III Internal Solid State Drive ( In Warranty ) for replacement at Total Telecom, Prabhadevi, Mumbai on 9th December 2021 and they told me that your replacement drive will be shipped at your residential address in 10-15 days but till date i have not received my replacement drive even after following up with WD Customer Care on their Toll Free number and...

Hardisk is not detecting

Incident Details:[protected]

This drive failed during the warrantee period and I returned it under a RMA (I had to pay postage). WD confirmed that they received the returned drive on 30 November 2021. It now very nearly two months later and nothing has happened. The RMA status simple says "Received / Processing". I've contacted WD twice. The first time they said it was "global supply problems" and asked me to wait a little longer. The second time they have simply ignored me so far.

My name is Abhay Satyarthi, I had a 2TB My Passport hard disk under warranty. 3 Months ago it stopped working. I have followed all the procedure and created a RMA for product replacement. I have created RMA on 11 Nov 2021 and send product to the Bangalore location which reached on 23 Nov 2021.

Now today is 20th Jan 2022 and I did not receive my product I have contacted WD many times and their only response is "I will escalate this and keep it on top priority and you will receive your product on Monday".

Kindly help me to get my hard disk back or the money.

Product Details :
WD 2TB My Passport Portable External Hard Drive, USB 3.0
RMA No: #[protected]
email id: [protected]@gmail.com

Hi,

I am facing issue while logging into NPS portal where my PRAN ID is invalid.
Please resolve this issue.

My PRAN ID:[protected]

Regards,
Arun

My data is getting corrupted after few days, thumbnail are visible from temp folder in hdd but size is 0 bytes.
Definately data is getting corrupted in hdd.

On replacement I need to take backup of existing 1tb of data so i need new hdd for backup or atlist any online drives for few days for backup.

So please help me I have attached the issue.

Replacement I am ready but existing working copy of 1tb I have to take backup than only I will be able to hand this hdd, and I don't have any drive which can store 1tb of data.

Product (portable hard drive) never worked. Sent it back since it was still under warranty. Received by company nov 19 and still no replacement sent as of 12/27/21. I've contacted them four times and every time they tell me it's escalated and I'll be updated in 1-2 business days only to have complete silence from them.
They need to stand by their warranty.

I have applied for RMA for my WD two ssd (120gb sata ssd rma no: [protected] and 240gb m.2, rma: [protected]) drive and i've sent the drive through courier and it's been a month now, I have been calling since a month now regarding update of my return and you guys keep saying you'll get a call from our superior and i never get the call. The executive rough behavior with me. i'm in need of drive and you guys keep playing with your CUSTOMER.

I have applied for RMA for my WD my passport drive and i've sent the drive through courier and it's been a month now, I have been calling since a month now regarding update of my return and you guys keep saying you'll get a call from our superior and i never get the call, I've called like a hundred times now but they don't do anything regarding the issue,
All they say is you'll get your update
Please guys come on, i'm in need of drive and you guys keep playing with your CUSTOMER
Do something and return me my ### drive!

I purchased a WD hard disk (S/N No. WX42A51FNDCF) on Amazon.in on 08/10/2021 for Rs.4589.10. The drive seemed to be working fine but the extended test in the WD drive utility and the dashboard apps got stuck at 90% and it stays there indefinitely. I have tried chatting with them and emailing them for the last couple months but they don't seem to take it seriously. They reply to me once every couple days and suggest me to repeat the same tasks to troubleshoot the drive and they never work. They asked me to create a Return Merchandise Authentication (RMA) to replace the drive but the page says that I may get a used drive instead of a new one. I think that this is totally unfair since my drive my brand new and I haven't even used it yet. Please help me in getting a refund (no problem in returning the product to them) so that I can purchase it from a more trustworthy company.