[Resolved]  Electrolux — Replacement of defective compressor under warranty

Address:

Bangalore, Karnataka

Ref My complaints [protected] dated 12oct11 and PBLR[protected]

Since 11oct11my electrolux refrigerator is out of order due to a compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems visited on 12th and informed that the gas has to recharged and that he would send somebody to that next day. He collected Rs300/-for the visit.Next day another technician came, charged the gas and collected additional Rs1100/-from me for the job. After the compressor was switched on ,it was found that the compressor was running continuously for more than 24hrs without cutting.Cooling was very poor,Ice was not forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that the compressor was defective and has to replaced. He also noted it was below the 5yr warranty and noted the purchase and bill details. After that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call later to give the progress
9Nov-No call received. Called your customer service again.Rep said that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak to senior manager. The rep first said he has not come to office,then he said he is busy in a meeting and finally he said I cannot speak to me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing with your customer service
My frig is out of action over a month.Hope that you would respond to this email urgently and and arrange to change the compressor without further delays
M.R.Subramanian
B222,Century Park Apts
48,Richmond rd
Bangalore-25
Tel: 25585446/[protected]Ref My complaints [protected] dated 12oct11 and PBLR[protected] and susequent ones

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Since 11oct11my electrolux refrigerator is out of order due to a
compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems
visited on 12th and informed that the gas has to recharged and that he
would send somebody to that next day. He collected Rs300/-for the
visit.Next day another technician came, charged the gas and collected
additional Rs1100/-from me for the job. After the compressor was
switched on ,it was found that the compressor was running continuously
for more than 24hrs without cutting.Cooling was very poor,Ice was not
forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that
the compressor was defective and has to replaced. He also noted it was
below the 5yr warranty and noted the purchase and bill details. After
that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available
only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second
complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call
later to give the progress
9Nov-No call received. Called your customer service again.Rep said
that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak
to senior manager. The rep first said he has not come to office,then
he said he is busy in a meeting and finally he said I cannot speak to
me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing
with your customer service

Further calls on 5,9,10,11,14,16,17,18,19,21,22,28,29,30 Nov and
1,3,9and 11 Dec made by me resulted only in evasive replies by your
customer service personnel.
Complaint refs are::
PBLR [protected] , [protected] ,[protected] , [protected] and [protected]
My frig is out of action over 2 months and I am getting only evasive
replies about replace ment of defective compressor covered under
warranty
.Hope that you would respond to this email urgently as I am left with
no other altenative other than taking up the complaint with the
consumer forum