[Resolved] Electrolux — parts not available | |||
A complaint was lodged about the non cooling of refrigerator 400 litre capacity.The technician from INSTA CARE AND SERVICES Sahid Nagar Bhubaneswar,came on 18th March and after inspection issued a cash receipt no ICASE 3627 dt 18.03.11 assuring to bring the necessary spare part which according to them is censor to be replaced. It is going to be almost one month but we are being told by the service cente,Branch Coordinator and Area Manager that the spare parts are coming but not giving any satisfactory reply why it is not coming .Now a days they are not responding to the mobile phone calls. I have decided to place the freeze on a busy location like outside of Bhubaneswar Railway Station on a trolley and put a big banner in red ink writing 'SPARE PARTS NOT AVAILABLE FOR THIS FREEZE' PRautary,Mobile [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.
SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE
Mathews
[protected]
[protected]@yahoo.com
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.
SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE
Mathews
[protected]
[protected]@yahoo.com
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I purchase electrolux 240 liter.model ER240D ON four years ago. Now some problem in a refrigerator. Like Damage door handle,
i have contact many dealers but not solved my problem pls help me for the quiry
my Email id is: [protected]@hotmail.com