Electrolux India Complaints & Reviews

I purchased the following Electrolux Household appliances from M/s. Vivek Ltd, Vanasuma Arcade, P&T Colony, R.T. Nagar, Bangalore 560032 on 16.08.03 vide Delivery note no. 4841 and Bill no.1472/15/08/03.

1. Electrolux Fully Automatic Washing Machine
2. Electrolux-Kelvinator Frost-free Fridge

These were purchased by me and gifted to my daughter, who was, at that time staying in Bangalore since my son-in-law was wroking there. Later we purchased another Electrolux fridge for my own use from Fridge House Kochi.
Though the fridge gifted to my daughter was working ok, the washing machine started giving trouble within two months from it's purchase date.At Bangalore itself the local service centre boys attended the machine twice or thrice.
Afterwadrs my son-in-law got transfered to Kerala and they are now settled in Kochi.Since the last two years the Washing Machine is a show piece in my daughter's house. during the last two years it would have worked not more than 25-30 days, the remaining 23 months out of service.The local service centre people now seems to have raised their hands under a full u nconditional surrender. They now say that the worn out parts of the machine are not available in the market or in the company and hence advised us to throw away the machine and buy a new one. Easily said than done.
Since this is no use to us, but occupying a good amount of space of their utility room, we would like to dispose it off. Since we do not find a dumping space for such a big gadget, and even the second hand buyers are not interested.
I suggested to my son-in-law to return it to the factory/works of Electrolux through some packing and forwarding agency. We are arranging to send this for which we require the factory address to which this is to be sent.

Regards,

K.Rajendra Prasad

I purchased an Electrolux Microwave oven (model No: EM17MS80WH) on October 2006 from a vendor called "Associated Electronics" in Coimbatore. It was giving splendid performance for two years and I even recommended it to my friends. After two years it lost its heating power. Conveniently, the vendor has packed off from Coimbatore. When I contacted the "authorized" service centers for Electrolux microwave ovens, they chickened out. They did not have a competent service Engineer. What should I do?
Smiles Mascarenhas, Coimbatore.

I have purchased electrolux microwave oven on 26th october 2008 at Nagpur. But now my microwave not functing properly. i have lodged several complaints. but till now nobody has come. kindly send the person immediately.

The technician who was sent to the house was unable to fully diagnose the problem. We were informed that an estimate for repairs to be undertaken could only be done at the customer care company. The machine was taken, kept for a week and returned with the problems intact, an additional problem with the timer and a big fat bill.

The bill too just gave a lumpsum amount rather than a break up for the various parts that they claimed to have replaced demonstrating a complete lack of transparency in its billing.

On making a fresh complaint, we were somewhat relieved to know that they were willing to refund our money until we received Rs 1, 000 less. We paid Rs 3950 including inspection charges and were refunded Rs 2950 - How can Electrolux have such a service agency that is neither technically competent nor professional in its job and customer care.

We defnitely won't be going in for another Electrolux product thanks to Suhas refrigeration Bangalore India.

As i have bought Electrolux Maxclean Washing Machine under "product code No: 760 SXN Digitron".
Now a fault happen in my machine and the company is not entertainning my problem as per the company norms Act they are abide to provide the service as per the needs. But Unfortunatelly since last two months i went to so many dealers but it dishearten me that the customer care is short off in this company.

Now my last hope is the way i am mailling you and get aware you about my problem.
Hope you will solve it as soon as posible.


Thank you


With Regards

Alam Afroz
[protected]
18- Friends Colony Alluchi Bagh, Near Khad Mill,
Srinagar J&K-190008

Sir,
I have purched one 230lt.f.f. refrigerator(O-ZONE) from your approve delar form suri, birbhum vide refrigerator sl.number[protected] dated-14.06.2003.
My refrigerator not properly function with various trobles.
I request you to kindly send expart for solve this problem.

"Mitali" Thanking you,
New Dangal Para your's faith fully,
P.O- suri, Dist-Birbhum. Mita Sadhu.
Near sarada lodge.

hi,

i have been trying to find out the contact number of your customer care and all the numbers you have provided in your non existant website are idiotic.You should close down the customer care and if possible even stop making products like microwave when you donot have appropriate technology for it.I would never in my life buy an electrolux product.

This is to bring to your attention the pathetic response (or should I say, non-response) to my complaint regarding the fault in my Electrolux appliance.
I purchased an Electrolux Refrigerator model EKP 235FF from Snehaanjali, Andheri (W), Mumbai on[protected] and have faced no problem whatsoever in the last nearly 4½ years and have been happily suggesting my friends and relatives to change to this brand when they change their refrigerator.
The problem started when I saw water seeping out from inside from the door of my refrigerator. I made a complaint for the first time on[protected] on Electrolux Helpline number[protected] sourced from my seller and I was assured that I will get a call within 24 hours. I didn’t had a pen and paper so I couldn’t note down the complaint number but I was assured that if I provide my phone number the next time I call, I can get the complaint number. Anyways, I waited, waited and waited for 6 days but there was no response from the service department. I called up again after 6 days on[protected] and demanded to know my complaint status after giving my phone number but was shocked to learn that there is no phone number or a complaint registered against my phone number in their records. I had no choice but to make a fresh complaint to the call centre agent Poonam and took the complaint number (7A[protected] this time. Again an assurance of call within 24 hours came. I again waited, waited and waited but no call came for the next 6 days. I called up again on[protected] and demanded to know the status this time giving my complaint number but was told that the complaint has been forwarded from their end and I should have received a call from the service centre. The call center agent, Pallavi, put a reminder against my complaint again and asked me to wait for 24 hours more. I waited, waited and waited but finally got a call after 3 days from some Fridge Link Services asking me about the problem and promising to send the technician the next day.
I would like you to know that no technician has visited us till date after more than a month from my second complaint and my refrigerator is still releasing water from the front. I don’t understand why I should be denied any paid up service if my warranty has expired or will any technician visit me only if I complain that the cooling has reduced or the compressor has developed a fault which is still under the warranty period of 5 years.
I am very disillusioned with the Electrolux brand of service and contemplating going to consumer court for deficiency in service after the warranty period is over. I demand an immediate response to my complaint and would prefer talking to a representative from Electrolux and not some agent who doesn’t know how anyone can contact a company representative.
Piyush Acharya

Phone:[protected]

Dear Sir/Madam,
My Parents had brought a washingmachine on 7/9/08 from Electro Trading Corporation, Workshop Road, Kanchrapara, N-24 Pgs, North-24 Pgs, West Bengal which is termed as an authorised dealer of Electrolux company. There has been problem in its operation right from the next day of purchase.. continuos complaints had to be lodged. Lately on 4/12/08 A complaint has been lodged in the company service center regarding it problem.The concerned complaint no is KOL[protected].There has been no response from either the dealer or the company regarding the promised service.
Will be very greatful if the problem is handled with emergency and decision taken as early as possible.
Thanking you
anasua Chatterjee

I have purchased the freeze, a year before. Before last month it has left cooling in the lower door. Cooling of the Upper Door is ok. last one month I have repaird the same by the Hi Tech Service Ph. 31914040 vide complaint No.7p[protected] and they have change Timer and Biometal and charged Rs 1500/-. And after the week time. the same problem Start. and after server reminders and their technician visit and my last complaint no. 7p[protected] the same problem is there as the problem is not solved. When I am complainin them they are asking me for the fresh complain each time even after the same is not solved.
Kindly arrange to solve my problem at the earliest.

We had purchased 0.75Ton AC of Electrolux from Vijay sales for our office, for which the company offered 5years warranty for the Compressor,
after 2 years the Compressor went faulty.
It was reported to Vijay sales Complaint No 0810B130299, after follow up for 4 days they managed to send a person from
Electrolux, the person said that the compressor has gone faulty & needs replacement.
We showed papers that the compressor is warranted for 5 years so we need Free replacement for the same, he made us speak to some senior person in Electrolux (Mr. Achreakar [protected]) he said that though we give warranty for 5years we charge 2500/- for gas filling (This gas filling is done in normal market for 1000/-).
We agreed to pay 2500/- (quite unwillingfully), he said that it will be repalced in 5 days, But even after 30Days we have not received the Compressor, calling up at vijay sales is totally waste of time, calling up at Electrolux & giving the complaint number 7G[protected] we have only reply that we are not having compressors from Aurangabad factory.

This shows the untoward services offered by Electrolux & their officials to customers, , , advertisements os such companies are so appealing & so customer friendly, But the Services of these companies are very much disappointing & foolish.
Common man has always this destiny they are caught by corporates in this manner.

I have complaint in your sevice center three or four times. But they are not getting any response. I have also tried the No. of Mr. Balganesh .but his phone is not rechable. pl. do something.

I am a senior citizen and I had purchased the above described Refrigerator on 14 April 2008.From the May itself the machine is not working propoerly. I had lodged the complian couple of times but it has get the machine worked for just coule of days every time . I callup dealer and the company official every other days. Present status is that my machine is not working at all and so far there is no soulution of my poblem.Finaly after my continiuos followup with the dealer and the company offocials for the solution of compliain, I am looking at you for your help. The machine deliverred to me is defective which is not expected from the company of your standard. Due to shut down of machine, we are are facing severe problems and this your can understabnd when we have total 11 family members including 3 child and two senior citizen.

Regards

Ram Gopal kejriwal
[protected]

I have already registered the complaint with Electrolux service centre at [protected] vide no 5A[protected] for replacement of vegetable basket on 2/11/2008, the person came and asked for cash of Rs 600, we offer them payment by cheque but he didnot agree, although he promised to come back with the vegetable basket but till date nobody came. I tried to talk to Mr.Subhash of the Radha refrigeration on [protected] and again reiterated that please send the basket and take money but to no avail.
Is anybody listening to whom we should complaint.

I have purchased a Electrolux Kelvinator Refrigerator 245 ltr. at Rs.14290/- from M/s.Tirupati Sankalp Retailers Pvt. Ltd., Vadodara on 24.12.2004 vide their Invoice No.4414/2004-05. The warranty period of the compressor is upto December, 2009.

1. When the refrigerator stopped cooling on 7.2.2008, complaint lodged with M/s.Uday Refrigeration, Vadodara. They charged Rs.2170/- for gas charging, cooling coil & transport vide their cash receipt No.723 dtd.13.2.2008.
2. Again the refrigerator stopped working on 1.9.08 and again they charged Rs.1920/- for gas charging, drier, transportation, relay etc.
3. Again on 15.9.08 we detected water leakage from back of the refrigerator for the first time. The complaint was attended by M/s.Uday Refrigeration.
4. The leakage of water problem has become a daily routine and a complaint was lodged with M/s.Uday, whose man visited us on 12.11.08 in response to my complaint No.7Q[protected] given by your Ahmedabaad agent. The man again sought money for repair of water leakage. The leakage of water started only after the first and second repair by the agency i.e. M/s.Uday Refrigeration. In fact though the compressor was to be replaced as per warranty norms, they did not replace the compressor and instead repaired and gave it to us.

In view of the above, kindly help me to get the replacement of compressor and also to stop leakage of water problem at the earliest. Alternately I would like to get new refrigerator from the manufacturer in place of this sick one which is always giving me lot of trouble and the service agency is not all cooperating.

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Company: EKL Appliances Limited (not a subsidiary of AB Electrolux)
Address: Global Business Park, Tower-A, 3rd Floor, Mehrauli - Gurgaon Road, Gurgaon - 122 002
Tel: [protected]/[protected]INCORRECT NOS[protected]
Fax: [protected]
Send a message to Consumer Services - 05/19/2008

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ELECTROLUX TWIN TUB WASHING MACHINE WITH ME PURCHASED IN THE NAME OF MY DAUGHTER-IN-LAW, GAGAN OBEROI, HAD REMAINED OUT OF ORDER FREQUENTLY DURING ENTIRE LAST YEAR. THIS CAN BE VERIFIED FROM MR. ROMIT CHAUDHRY OF DIGITAL SOLUTIONS, KARAMPURA, DELHI. I DON'T REMEMBER HOW MANY TIMES MOTORS OF WASHER AND SPINNER WERE CHANGED. THE GEAR-BOX WHEN LEAKED WAS REPLACED BY A CHINA MADE ONE WHICH AGAIN LEAKED SOME TIME IN SEPTEMBER END AND RESULTED IN BURNING OF MOTOR. AS PER BILL THE TWO-YEAR WARRANTY WAS TO END ON 3RD OF OCTOBER. WHEN THE TOLL-FREE NUMBER WAS TRIED FOR LODGING THE COMPLAINT ON OCT. 2, PERHAPS DUE TO A NATIONAL HOLIDAY, NO ONE RESPONDED. THEREAFTER WHENEVER THIS NUMBER WAS TRIED, THE EXECUTIVES INFORMED THAT THE SYSTEM IS BEING UPGRADED AND COMPLAINT CANNOT BE REGISTERED. THEY ADVICED TO CALL LATER. FINALLY, I SUCCEEDED IN LODING MY LONG PENDING COMPLAINT ON OCT. 11 VIDE COMPLAINT NO.5AO-[protected]. I WAS PROMISED THAT WITHIN 24 HOURS SOME ONE WILL VISIT US. NO ONE TURNED UP. WE WERE PROVIDED WRONG INFORMATION REGARDING THE AREA SERVICE PROVIDERS. SOME ONE GAVE ME THE NUMBER OF MR. RK VIJ ([protected]). HE WAS OF NO HELP. THEN SEVERAL PEOPLE AT PEARL HOME CARE, DABRI AREA, WERE CONTACTED BUT NO ONE ATTENDED THE COMPLAINT AS THEY HAD NOT BEEN FORWARDED OUR COMPLAINT BY THE CENTRAL COMPLAINT SERVICE PEOPLE. AFTER WAITING FOR A MONTH, WHEN I AGAIN TRIED THE TOLL FREE NUMBER, THE SYSTEM WAS NON-FUNCTIONAL DUE TO THIS BEING UPGRADED. TWICE THE CALL CENTRE PEOPLE TOLD ME TO TRY AGAIN AFTER A COUPLE OF HOURS. SOME TIME IN THE AFTERNOON, I SUCCEEDED IN LODGING THE COMPLAINT AND GAVE MY EXPERIENCE SINCE OCT. 2 LAST MONTH INCLUDING THE LAST MONTHS COMPLAINT NUMBER. THE NEW COMPLAINT NUMBER IS 5A[protected]. THIS TIME AGAIN I WAS PROMISED THAT THE MECHANIC FROM THE COMPANY WILL VISIT US WITHIN 24 HOURS. FINDING NO RESPONSE FOR A COMPLAINT PENDING FOR OVER A MONTH, I HAD NO OPTION BUT TO HAVE THE DEFECTED PARTS REPLACED WITH THE ORIGINAL ELECTROLUX PARTS BY PAYING A HEFTY PRICE OF OVER RS.1500/- THE CHINESE MADE GEARBOX OF YELLOWISH COLOUR WHICH LEAKED AND GOT THE SPINNER MOTOR BURNT, WAS REPLACED WITH AN ORIGINAL KOREAN GEARBOX NOW BEING FITTED IN ELECTROLUX MACHINES. THE MOTOR TOO HAS BEEN REPLACED. BOTH THE ORIGINAL PARTS ARE IN MY POCESSION. I WAS SO FED UP WITH THE NON-RESPONSE OF MY REPEATED COMPLAINTS THAT, I HAD TO TALK TO MR. KK PANDEY, HEAD OF ELECTROLUX'S SERVICE DIVISION, MOBILE NO.[protected], AT HIS HOME TOWN AT PATNA AS HE WAS ON LEAVE. HE ADVICED ME TO CONTACT MR. SANJAY JAITLY, SERVICE MANAGER, [protected], [protected]. HE SUGGESTED TO TALK TO ROMIT CHAUDHRY. FINALLY MR DP GUPTA: [protected] CHANGED MOTOR ON 14.5.08 WHICH AGAIN BURNT NEXT DAY AND NEEDED REPLACEMENT. THERE IS NO RESPOSIBLE IN YOUR ORGANISATION WHO CAN GO THROUGH THE TRAUMA I HAD BEEN COMPELLED TO UNDERGO DUE TO REPEATED NEGLIGENCE ON THE PART OF PEOPLE INCHARGE OF CUSTOMER SERVICE.

I REQUEST THIS COMPANY TO EITHER TAKE BACK THE MACHINE AND PAY ME THE AMOUNT ORIGINALLY SPENT. ALTERNATELY, EXTEND THE WARRANTY FOR ANOTHER YEAR AND FOR GOD'S SAKE, STREAMLINE YOUR COMPLAINT LODGING SYSTEM SO THAT CONSUMERS LIKE ME DO NOT HAVE TO SUFFER ANY MORE. TPS OBEROI DT. 9.11.2008, MOB: [protected], TELE: 25530483

I had purchased a washing machine(Electrolux Alpha Care F.Auto 5.5 Kg) from Great Eastern Appliances Pvt. Ltd. on 24.09.2008. Few days after the machine was delivered, the executives from the company service centre came in for a routine demonstration and after a thorough check-up, declared the machine non-functional, as there was a major problem with the motor. I immeciately lodged a complaint with the dealer and demanded a replacement of the machine with a new one of the identical model. On 07.11.2008 I was informed by the dealer that the company has refused to give me a replacement and now I am left with no other option than to buy a machine of a different make from the dealer.
As a customer I personally feel deeply hurt by the treatment dished out by both Great Eastern Appliances Pvt. Ltd and Electrolux Company.

I have purchesed a Electrlux microven (17 liters) on Dec-07 but the motor which rotates the table top is not functionaning now.. I lodged the complain to the call center on 19th Sep-08. But it is almost 2 months the case is pending with them. The service center persons are telling me the part is not available now. They need 2 days, 3 days, 1 week..Whenver i am calling they are throwing the same words.. I am toatally frustated with this. I dont know how long I have to wait. or what to do now? Or if I need a replacement of the product then whom to contact?? Please help..

Iam having a Kelvinator Electrolux refrigerator Model 220 Litre Electra . The door of the freezer compartment got broken while trying to open it. I have been unable to get replacement of the freezer compartment door inspite of contacting the authorized service agents and was advised to go another refrigerator spare parts dealer who told me that he had contacted the company and that the freezer door for this model will not be available anywhere as the company has stopped manufacturing this model of refrigerator. Please advise me as to where I can get the freezer compartment door or arrange for sending it to me I will pay for the same including postage charges. My postal address is Dr.N.Kannan, Narayana Dental College, Chinthareddypalem, Nellore-524002

microwave purchased on 14/02/07 by m/s mahadev electonics dlf city phase-1 gurgaon.microwave stopped working in aug'08 .a complaint was made to m/s mahadev electronics who forwarded the complaint to electrolux complaint centre.2 days later a technician came n checked the oven n promised to come next day with necessary spares but he never came back till date.we on our own tried to contact the electrolux authorised service centre on given no in the book for gurgaon[protected]/[protected] but no response on these no.after a great difficulty we got a no[protected] to register the complaints which was registerded wide no 5-s[protected].till date ie.31oct08 this is not attended inspite of reminders every 2nd day.i m really disgusted with this type of aftersales servise by a reputed company like electrolux which is known worldwide for its products.i will be the last person to recomend the name to anyone to buy its products.